1. If you do not see your cable provider listed during Guided Setup, try selecting the other providers listed for your ZIP code to see if any of them have the correct lineup.

NOTE: Guided Setup will ask if you are using cable with a box or without a box (Series1, Series2 or Series2 DT boxes) or if you have a CableCARD decoder (Series3 or Premiere series boxes). Your answer determines which lineups are displayed. For example, if you do not see a digital cable lineup, it is possible that you answered the question incorrectly. Please go back and check your answer.

2. Premiere series boxes only: After you select your Cable Provider, you may be offered a selection that looks like the following:

New Town – Basic Cable
New Town – Basic Extended Cable
New Town – Basic Digital Cable
New Town – Basic Digital Cable rebuild
Beach Town – Basic Cable
(This list may include other options)

Select either Basic Digital Cable rebuild or Basic Extended Cable for your town (suburb or area) or the town (suburb or area) closest to you. You will need to deselect channels you don’t use after you have finished Guided Setup.

3. If you receive cable service from a small cable provider (such as in an apartment complex, school dorm, or military base), we may need to add a custom listing for you. Please visit tivo.com/lineup to report a missing provider. For additional assistance, please contact TiVo Customer Support.

4. Confirm you have entered the correct ZIP code for your area. Entering an incorrect zip code would cause you to be unable to select the correct lineup. Use the Left arrow to return to the beginning of Guided Setup and verify the zip code was entered correctly.

5. After completing Guided Setup, you can verify your ZIP code is correct by going to TiVo Central > Account & System Information > System Information. Check the Zip code field. If it is incorrect, you need to Repeat Guided Setup.