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MESSAGE: Error message N02/C102/C202 or N07/C107/C207

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The following network error messages indicate that your TiVo box cannot connect to a DHCP server or gateway. For most home networks, the DHCP server and the gateway are the same device: the router.


Depending on your TiVo box, the version of software it is running, and how it is connected to your network, this may occur as one of the following errors:

  • No DHCP Server (N02)
  • There is a problem with your network router. (C102 or C202). Your DVR was unable to connect to the DHCP server to obtain a network address.

  • Gateway not found (N07)
  • There is a problem with the router on your home network. (C107 or C207)

 

Wireless Network: Error during initial network setup

If you receive a N02, C102, or C202 error during Guided Setup, it almost always means that you entered an incorrect password for your wireless network. On the error screen, select Change network settings and then re-enter your network password. (Make sure you enter the password to access your network, not the one to access your router settings.)

If you are certain that you entered the correct password, or you see a N07, C107, or C207 error, use the following procedure to troubleshoot the wireless connection during initial Guided Setup.

1. Check the software version.

  • TiVo software version 8.1 or later is required to connect to a WPA-secured wireless network. You must also have a TiVo Wireless G or N adapter to connect the TiVo box to a WPA-enabled network.
  • If the TiVo box is running version 7.1 or earlier you must use a phone line to connect to the TiVo service during Guided Setup.
  • The TiVo box may also need a software update before it is compatible with your wireless adapter. Go to Which network adapters work with my TiVo box? for more information.

Your TiVo box will receive an automatic software update, usually within 24-72 hours after completing Guided Setup. If you need an update before you can connect to your wireless network, try one of these options to complete Guided Setup:

  • Temporarily disable security on your wireless router, then select Change Network Settings and follow the prompts to complete Guided setup (software version 7.1 or later required).
  • Connect an Ethernet cable between your router and the TiVo box (Series2 single tuner boxes need a wired adapter), select Change Network Settings, and follow the prompts to complete Guided setup (software version 7.1 or later required).
  • Connect through an analog phone line. For instructions, go to How to set up a phone connection.

2. If your TiVo box has a compatible software version, check your password and make sure you chose the correct network name (SSID). To do this, select Change Network Settings and follow the prompts to re-enter your password. (The box sends the password to the router on the second connection the password is entered, so it may not be immediately obvious that this is the problem.) Go to How to configure network settings on your TiVo box if you need help with network settings.

  • Remember that passwords are case-sensitive.
  • Be sure to enter the network password, not the password you use to change router settings.
  • If your wireless network uses WEP security, try entering the hexadecimal password instead of the passphrase.

3. If the box still cannot connect, powercycle your router. Wait 60 seconds and then try to connect again.

Need more help?

Wireless Connection: TiVo box stops connecting

If your box has suddenly stopped connecting to your wireless network, and you see an N02/C102/C202 or N07/C107/C207 error message, use the following procedure to troubleshoot and resolve your issue. After each step, try connecting to the TiVo service again.

1. Determine if something has changed. Have you changed the network password on your router? Replaced your wireless adapter? If so, you need to change the network settings on your box. Go to How to configure network settings on your TiVo box for instructions.

2. Powercycle your router. Wait 60 seconds and then force a connection to the TiVo service. From TiVo Central, select Messages & Settings > Settings > Phone & Network > Connect to the TiVo Service Now.

3. Disconnect the wireless adapter, wait 10 seconds, and then reconnect it.

4. Check the signal strength of your wireless connection. To do this, go to TiVo Central and select Messages & Settings > Settings > Phone & Network. If the signal strength is below 50%, try repositioning the adapter to increase the signal strength.

5. Powercycle the box and then try the connection again.

6. Check if any other wireless devices on your network can connect to your router. If they cannot connect, go to the support site for the router manufacturer to continue troubleshooting.

7. If other devices can connect, check the network settings on the box. Go to How to configure network settings on your TiVo box for instructions.

Need more help?

Wired Connection: Error during initial network setup

Use the following procedure to troubleshoot your wired (Ethernet) connection issue:

  • If you are setting up a new box or an older box that you just purchased from a third party such as eBay.
  • If you are setting up a replacement box that you received from an exchange.
  • If you are changing from a phone connection to a network connection.

1. If you are setting up a Series2 single tuner box, Click Here. If the box is running version 7.1 or earlier (which you may find if you purchase the box from a third party), you must use a phone line to connect to the TiVo service during Guided Setup. Your Series2 box may also need a software update before it is compatible with your wired adapter. Go to How to configure network settings on your TiVo box for a list of compatible adapters.

Your TiVo box will receive an automatic software update, usually within 24-72 hours after completing Guided Setup. If the box requires a software update for compatibility, connect an analog phone line to the phone port on the back of the box and then follow the prompts to set up the box to use a phone connection. (For instructions, go to How to set up a phone connection.)

2. If your box has a compatible software version, select Change Network Settings and follow the prompts to re-enter your network settings. For instructions go to How to configure network settings on your TiVo box.

Need more help?

Wired Connection: Box has stopped connecting

If your box has suddenly stopped connecting to your network, and you see an N02/C102/C202 or N07/C107/C207 error message, use the following procedure to troubleshoot and resolve your issue.

1. Have you replaced your router or changed settings on your existing router? If so, you may need to change the network settings on your box. For instructions go to How to configure network settings on your TiVo box.

2. Check the network cable connection between the router and the box to make sure nothing came loose.

3. Powercycle your router. Wait 60 seconds and then try to connect to the TiVo service again.

4. If you have a Series2 box, unplug the wired adapter and then plug it in again. If you have a Series2 DT or any HD TiVo box, disconnect the Ethernet cable from the back of the box and reconnect it.

5. If the box still cannot connect to your network, powercycle the box.

6. Check other devices on your network to see if they can connect to your router.

  • If your computer or other networked device cannot connect, go to the support site for your router manufacturer for instructions on troubleshooting issues with your router.
  • If other devices can connect to your router, but the box still cannot connect, check your network settings. For instructions go to How to configure network settings on your TiVo box.

Need more help?

 

 

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