Restart or Reset System/Help Menu

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Options on the Help, or Restart or Reset System, screen allow you to restart your TiVo DVR, erase information, or restore original factory settings.


Restart or Reset System (or DVR)

Roamio Series and Premiere Series DVRs using HD menus

From TiVo Central > Settings & Messages > Help > Restart or Reset System

All DVRs using SD menus

From TiVo Central > Messages & Settings > Restart or Reset System (or DVR)

NOTE: Operations like Clear & Delete Everything can take over an hour. During this time, turn off your TV to avoid burn-in of static images on sensitive video displays.


Restart the TiVo box/DVR: Shuts down the TiVo box and starts it up again. This will not affect recorded shows, Season Pass recordings, WishList searches, or TiVo Suggestions. You may need to restart your TiVo box as a routine troubleshooting step.

Repeat Guided Setup: You must repeat Guided Setup if you move or if you change your cable provider. Repeating Guided Setup will reset your channel lists. This will not affect recorded shows, Season Pass recordings, WishList Searches, or TiVo Suggestions.

Choose TiVo menus (Premiere series boxes only): This option lets you choose whether to use TiVo with HD menus or TiVo with SD menus. For the best TiVo experience with a 16:9 widescreen television, choose TiVo with HD menus. For the best TiVo experience with a standard 4:3 television, choose TiVo with SD menus.

Clear Thumb Ratings and Suggestions: Removes all Thumbs Up and Thumbs Down ratings and deletes the list of upcoming TiVo Suggestions. This does not delete TiVo Suggestions that have already been recorded.

Clear program information & To Do List: Clears all program information, cancels all Season Pass recordings and everything in the To Do List, and removes all Thumbs Up and Thumbs Down ratings. This does not delete shows in the My Shows list. The TiVo Premiere acquires new program information during the next connection to the TiVo Service. Completing this process may take over an hour.

Clear & delete everything: This option restores the TiVo Premiere’s original factory settings. It clears all Season Pass recordings, WishList Searches, Thumbs Up and Thumbs Down ratings, TiVo Suggestions, My Shows list recordings, program information, To Do List and setup information, including channel lists and Parental Controls. Completing this process may take over an hour.

Help or Troubleshooting Menu

The help or troubleshooting menu provides easy to use troubleshooting steps to fix most issues you might encounter.

IMPORTANT: These menus are available on all Series4 boxes; however, that does not mean all boxes have these options (i.e. XL4 will have display Phone Connection and Antenna, but it is not compatible with either a phone connection or antenna).

To access this menu:

Roamio Series and Premiere Series DVRs using HD menus

From TiVo Central > Settings & Messages > Help

Series3 and earlier DVRs

From TiVo Central > Messages & Settings > Troubleshooting

Select from the following lists to view the self-help options for that topic:

Help menu in HD menus

Channels & Signal:

  • CableCARD
  • T.A.
  • Switched Digital Channels
  • Channel Lineup
  • Antenna
  • Lost Signal

Network & Phone:

  • Network Connection
  • Wireless N
  • Wireless G
  • Phone Connection

Multiple TiVo Boxes:

  • Account Issues
  • Stream between TiVo boxes:
    • Advanced troubleshooting
  • Transferring between TiVo boxes
  • Transfer to/from computer

Mobile Apps:

  • iPod and iPhone
  • Android Phone

Parental Controls:

  • Turning on Parental Controls
  • Setting Locks & Limits

Troubleshooting Menu in SD menus

  • Antenna
  • CableCARD
  • Channel Lineup
  • Lost Signal
  • Parental Controls
  • Phone/Network Connection >
  • Phone/Network Connection > Phone Connection
  • Phone/Network Connection > Network Connection
  • Transferring Recordings
 

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