Contact Support

Chat with an agent

Available:
Monday-Friday, 7 am-8 pm PT
Saturday-Sunday, 7 am-4 pm PT

Start chat

Please note: At this time, it is not possible to use chat to cancel TiVo service or to update billing and credit card information. Thank you for your understanding.

Email a question

Ask a question and see potential answers before submitting your question.

Email a question
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Please note: At this time, it is not possible to use email to cancel TiVo service or to update billing and credit card information. Thank you for your understanding.

Phone support

Use our online account management tools to update billing and credit card information.

Try our online self-service options

Commonly asked questions and online solutions		Official TiVo help forums
Activate a TiVo box Update your credit card Neflix help Installation & setup CableCARD questions Remote control questions	Report incorrect channels Networking help My account - online account tools HD TiVo box setup wizard CableCARD setup wizard Tuning Adapter setup wizard	Monitored 7 days per week by TiVo® Wired and wireless networking Remote and channel changing TiVo box hookup and setup TiVo Desktop All help forum topics

TiVo Postal address

Customer Support
TiVo, Inc.
2160 Gold Street
P.O. Box 2160
Alviso, CA 95002-2160