My account

Do it yourself online 24 hours a day!

• Add a new DVR to your account
• Update your credit card information
• Change your TiVo service number
• Change your payment plan
• Update your contact information
• Change your DVR preferences
• View multi-service discount details

Customer help forums

Get help from other TiVo customers 24 hours a day!

• Connecting and setting up your DVR
• Channel changing issues
• Phone and network setup issues
• CableCARD questions
• TiVo Features help
• HD and antenna issues
• General questions about using the TiVo service

Help forums

If you have a DIRECTV DVR with TiVo service:
800-DIRECTV (800-347-3288)
Hours of Operation:
Monday-Sunday, 24 hours a day

Email support is not provided by TiVo at this time.

        TiVo Customer Support
        Live agent support available: Monday-Sunday
        6 am-9 pm PT 
        877-367-8486

        Chat Live (beta)
        Just click on the chat tile on the left.

TiVo-Manufactured DVR
Technical Support
877-367-8486
Monday-Sunday
6 am-9 pm PT

Humax Technical Support
866-486-2987
Hours of operation:
Monday-Sunday
24 hours a day

Toshiba Technical Support
800-319-6684
Hours of operation:
Monday-Friday
7 am-4 pm PT

Pioneer Technical Support
800-421-1404
Hours of operation:
Monday-Friday
6 am-6 pm PT
Saturday
8 am-4:30 pm PT

Phillips Technical Support
800-260-7032
Hours of operation:
Monday-Friday
9 am-6 pm PT
For more information regarding
TiVo DVRs from Phillips, refer to
http://www.servicedvr.com

Sony Technical Support
877-585-7669
Hours of operation:
Monday-Sunday
5 am-8 pm ET

DIRECTV DVR with TiVo service
Technical Support
800-DIRECTV (800-347-3288)
Hours of operation:
Monday-Sunday
24 hours a day

Comcast DVR with TiVo service
800-COMCAST (800-266-2278)
Hours of operation:
Monday-Sunday
24 hours a day