Contact Support

Holiday Hours

TiVo Support hours of operation change during the holiday season!

Click here for more specific details.


Chat with an agent

Available:
Monday-Friday, 7 am-8 pm PT
Saturday-Sunday, 7 am-4 pm PT

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Please note: At this time, it is not possible to use chat to cancel TiVo service or to update billing and credit card information. Thank you for your understanding.

Ask a question and see potential answers before submitting your question.

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Please note: At this time, it is not possible to use email to cancel TiVo service or to update billing and credit card information. Thank you for your understanding.

Phone support

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Use our online account management tools to update billing and credit card information.

TiVo Postal address

Customer Support
TiVo, Inc.
2160 Gold Street
P.O. Box 2160
San Jose, CA 95002-2160