How to Install a Tuning Adapter for Switched Digital Video

Print this page


A tuning adapter is a small set top box that gives your CableCARD-equipped TiVo box the ability to request switched digital video (SDV) channels. Like CableCARDs, tuning adapters are part of the digital cable system, so they must be issued by your cable provider.

TiVo Roamio Series, Premiere Series, and Series3 DVRs are compatible with tuning adapters.

If you are trying to connect a Digital Transport Adapter (DTA) to your Series2 DVR, click here.

Tuning adapters are installed in the cable line between your TiVo DVR and your cable wall outlet. An additional USB connection is used by the TiVo DVR to send channel tuning requests to the tuning adapter, which transmits the requests back to the cable system.

Click here to use our interactive tuning adapter installation wizard, or follow the instructions below:

1. Install your CableCARD(s) and confirm they are activated by ensuring you can view all the non-SDV channels in your cable package.

IMPORTANT: CableCARDs are required for decrypting programming and for decoding copy protection on your channels. CableCARD(s) must be working properly before you can test the operation of a tuning adapter.

2. Remove the coaxial cable from the TiVo DVR.

3. Attach the coax cable from the wall to the tuning adapter.

4. Connect a coaxial cable from the tuning adapter to the TiVo DVR.

5. Connect the USB cable from the tuning adapter to the TiVo DVR.

6. Plug in the tuning adapter power cable.

The tuning adapter will start up and download a channel map, which contains information the TiVo DVR requires to tune to your channels. While the channel map is loading, you will see "Please wait. Acquiring Channel Information" in Live TV.

IMPORTANT: Your cable provider may require you to call to activated your Tuning Adapter before the adapter can download the channel map. If you still see "Please wait. Acquiring channel information." after 20 minutes, contact your cable provider.

7. Once the channel map is loaded, test your channels.

With SDV, you will have many new programming choices. Your cable provider can tell you which additional channels you can receive now that a tuning adapter is installed. To test tuning operations using the Tuning Adapter, go to TiVo Central > Settings & Messages > Account & System Info > Tuning Adapter > Test Channels. Press Channel Up/Channel Down or enter channel numbers on the remote to tune to channels and make sure you can see video. If you have any issues, please see Tuning Adapter troubleshooting or contact your cable provider.

For more information about switched digital video and Tuning Adapter operation, go to Switched Digital Video - Will it impact you? or contact your cable provider.

 

 

Please rate this article to help us improve your web support experience

Rate this article:
neutral

Feedback submitted. Thank you!
Support requests cannot be sent through this form. If you need additional help, please contact TiVo Customer Support.