My TiVo box is displaying "Viewing is Not Permitted"

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If you see "Viewing is not permitted using the TiVo Digital Media Recorder's HDMI output. Try another TV input." or a similar message, it means that the box is not receiving an HDCP key back from the television.

To comply with the HDMI copy protection standard, the box must receive an HDCP (High-Bandwidth Digital Content Protection) key back from the television before it can decode the signal and allow you to view or record programming. If you connect any equipment between the TiVo box and your TV (such as an A/V receiver or home theater system) this equipment must also be able to pass the HDCP key back to the TV.

Series3 and Premiere models have different HDMI requirements:

  • Roamio Series, Premiere Series, Series3, and TiVo HD DVRs require an HDCP key only when you try to view or record copy-protected material while an HDMI cable or HDMI-to-DVI adapter cable is connected to the box.
  • Roamio Series, Premiere Series, and TiVo HD DVRs require an HDCP key any time that you are viewing digital content, whether the content is copy protected or not, if an HDMI cable or HDMI-to-DVI adapter cable is connected to the box

To comply with copy protection standards, the boxes restrict viewing and recording on all outputs (including Component, S-Video, and Composite) until either the box receives the HDCP key, or the HDMI or HDMI-to-DVI cable is disconnected from the back of the box.

To correct this issue, you need to discover what is preventing the box from receiving the HDCP key from the TV. For troubleshooting instructions, click the link that matches your hardware setup:

The box is connected directly to the TV with an HDMI cable
The box is connected to the TV through an A/V receiver with an HDMI cable
The box is connected to the TV through a VCR or DVD recorder


The box is connected directly to the TV with an HDMI cable

  1. Confirm that your TV is set to view the HDMI input. Some TVs stop sending HDCP when the input is switched away from HDMI.
  2. Disconnect the HDMI cable on both ends and plug it in again to re-establish the HDMI connection. Check the HDMI Status on the System Information screen. It should say HDCP Enabled or HDCP Status: Enabled.
  3. From TiVo Central go to Settings & Messages (or Messages & Settings) > Account & System Information > System Information.

  4. If you do not see HDCP Enabled or HDCP Status: Enabled, the TV is not generating proper HDCP. Contact your TV manufacturer to see if a firmware update is available for your TV. To view copy-protected material in the meantime, you will need to switch from an HDMI to the Component cable included with your box.
  5. Since the Component cable carries only video, you will also need to make a separate audio connection between the box and the TV. You can use the red and white audio connectors on a Composite cable, or to achieve the best quality sound you can use an optical audio cable (sold separately). See the Start Here poster included with your box for hookup instructions. To find a PDF version of this poster, go to User Guides and click the picture of your box.


The box is connected to the TV through an A/V receiver with an HDMI cable

  1. Make sure the A/V receiver is powered on and set to the correct input. Disconnect all HDMI cables (box to AV, AV to TV) on both ends and plug them in again to re-establish the HDMI connections.
  2. Check the HDMI Status on the System Information screen. It should say HDCP Enabled or HDCP Status: Enabled.
  3. From TiVo Central go to Settings & Messages (or Messages & Settings) > Account & System Information > System Information.

  4. Connect an HDMI cable directly to the TV, bypassing the A/V receiver. If you no longer see the "Viewing is not permitted..." message, it means the A/V receiver was not passing the HDCP signal properly. In this case, you should keep the HDCP connection between the box and the TV, but run a separate audio connection (optical for best quality or composite for good quality) to the A/V receiver. See the diagram in How Do I Set Up My TiVo box? for more information.

The box is connected to the TV through a VCR or DVD recorder

Because ALL outputs from the box are affected when an HDMI connection does not receive the proper key, the VCR or DVD recorder will record this message no matter what cable is used between the box and the recorder. The most common causes are that the TV does not return an HDCP key when it is switched to a different input or powered off, or the A/V receiver does not pass the HDCP key through when it is powered off.

  1. Make sure the TV is powered on and set to view the HDMI input.
  2. If the HDMI cable goes to an A/V receiver make sure the A/V receiver is also powered on.
  3. Try recording copy-protected content to the VCR or DVD recorder again. If you are still getting this message, the A/V receiver might not be passing the HDCP key through to the TV. Check the HDMI Status on the System Information screen. It should say HDCP Enabled or HDCP Status: Enabled.
  4. From TiVo Central go to Settings & Messages (or Messages & Settings) > Account & System Information > System Information.

  5. If you see "HDCP Enabled" or "HDCP Status: Enabled," it means that as long as the TV is on the HDMI input, you receive HDCP. If you want to watch the program while you are recording it to tape or DVD, temporarily disconnect the HDMI cable from the TiVo box.
  6. If you use Save to VCR frequently, you may want to use different cabling to the TV (Composite video and optical audio, for example). See the Start Here poster included with your box for hookup instructions. (To find a PDF version of this poster, click here and choose your box model from the list.)

 

 

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