NOTE: If you would like information about how to use the Multi-Room Viewing feature, go to How to use Multi-Room Viewing.

What issue are you experiencing?

I cannot see the other box on Now Playing, or I receive an error when browsing the Now Playing List of the other box

Networks and Multi-Room Viewing

Transfers are slow

A transfer stopped early or did not go through

I want to change the name of the box in Now Playing

Now Playing shows the old name of the other box

I received the error "Transferring is not enabled"

Transfers are not grouping with other programs

My recorded programs have a circle/slash next to them and I can’t play or transfer them

I have an HD TiVo box with a Tuning Adapter and lost Multi-Room Viewing functionality

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I cannot see the other box on Now Playing, or I receive an error when browsing the Now Playing List of the other box

Before you troubleshoot verify the following:

1. All of your boxes must be a any combination of TiVo Series2, Series3, and Series4 boxes.

2. Check the software versions of each box. (Press the TiVo button to go to TiVo Central > Messages & Settings > Account & System Information > System Information.) All TiVo boxes must also be running software version 9.1 or later (Series2 boxes). To learn more, go to TiVo software version information.

3. All TiVo boxes must be on the same TiVo billing account. You can confirm this by checking on Manage My Account to see if all your boxes are showing.

4. Transfers must be enabled in Manage My Account (MMA). Log in to Manage My Account, and click box Preferences on the left navigation bar. Make sure there is a checkmark in the Allow Transfers column next to each box from which you would like to transfer programs.

5. All TiVo boxes must have an active TiVo service plan.

6. Verify that the boxes are connected to your home network on the same subnet. (Most home networks only have one subnet.) For more information about connecting your box to a network, go to How to connect a TiVo box to your network. It may take up to five minutes for a box to show up on the Now Playing list of another box after any network changes are made.

IMPORTANT: If you have recently transferred a TiVo box to your account, the Media Access Key may take up to 72 hours to update. If the TiVo box still does not have the correct Media Access Key after 72 hours, please contact TiVo Customer Support.

7. Does one of your boxes include special characters in its name? Special characters can interfere with its ability to use Multi-Room Viewing. To change the name of your box, see How do I name my TiVo box?

 

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Networks and Multi-Room Viewing

All TiVo boxes must be connected to the same subnet on your network. (Most home networks have only one subnet.) In most cases, if all TiVo boxes are connected to the same router, they are on the same subnet or network.

• These are some of the typical situations that can cause Multi-Room Viewing complications:
• If your router’s wireless signal is not strong enough for your TiVo’s wireless adapter to connect and the wireless adapter has connected to a nearby, open wireless network.
• If you are using Powerline Ethernet adapters they may create their own subnet.

You can also connect two TiVo boxes for Multi-Room Viewing without a network, either wirelessly or by using a crossover cable. This is helpful for customers who are using a phone connection, but would like to utilize Multi-Room Viewing. This is not the same as having a Broadband connection so expect that some features will be disabled. For instructions, see Creating a wireless peer-to-peer network to connect two boxes, or Connecting two boxes without a home network via wired Ethernet cable crossover cable.

 

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Transfers are slow

Transfer speed depends on a variety of factors, including the signal strength of your wireless connection, network activity, the recording quality of the show being transferred, and the use of devices that can interfere with your wireless signal, such as microwaves, portable phones and baby monitors.To improve your transfer speed:

• Record programs at lower quality to reduce the amount of data that needs to be transferred.
• While you are transferring programs, do not use devices that may cause interference with your wireless network.
• While you are transferring programs, do not transfer other media between devices on your network.

 

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A transfer stopped early or did not go through

If you are able to use Multi-Room Viewing, but a transfer did not start or stopped before it was complete, go to A Multi-Room Viewing transfer did not start or the transfer was incomplete.

 

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I want to change the name of the box in Now Playing

When Multi-Room Viewing is enabled on two or more boxes connected to your home network, you should see icons at the bottom of each Now Playing list representing other TiVo boxes. To change the name of your box, simply follow these instructions.

IMPORTANT: After you change the name of a box, force a connection to the TiVo service. From TiVo Central, select Messages and Settings > Settings > Phone & Network > Connect to the TiVo service now. This will allow the TiVo service to properly recognize the new box name.

 

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Now Playing shows the old name of the other box

After you rename a box, it must connect to the TiVo service to receive the new name. This may take up to 24 hours. To speed up the process, force a connection to the TiVo service from the box that you renamed (NOT the one that is showing the incorrect name in Now Playing). For instructions, see How do I connect to the TiVo Service? You may also try powercycling each involved TiVo box simultaneously.

 

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I received the error "Transferring Is Not Enabled"

1. Log in to Manage My Account .

2. Check that the boxes you are trying to transfer programs between are on the same account. If Manage My Account shows the boxes on two different accounts, contact TiVo Customer Support to have your accounts combined into one account.

3. Click the box Preferences option. Verify that there is a checkmark in the Video sharing column next to each box that you would like to share programs.

4. Wait until all the boxes in your household connect to the TiVo service. If you want to speed up the process, you can force a connection to the TiVo service from each box. For instructions, see How do I connect to the TiVo Service?

 

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Transfers are not grouping with other programs

If the show being transferred is not airing within the next two weeks, the receiving box will not recognize the show and will not group it with any existing episodes already on the box.

 

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My recorded programs have a circle/slash next to them and I can’t play or transfer them

If your recorded programs have a circle with a slash, this is occurring for one of two reasons:

1. Recording type incompatible with the TiVo you’re trying to view it with

The TiVo HD series and Premiere boxes can record in high definition or standard definition, and these shows can be transferred between other TiVo HD series or Premiere boxes.

If you have a Series2 box in your Multi-Room Viewing network, it can only transfer standard definition recordings from a TiVo HD series or Premiere box, and will display a red circle with a slash on high definition recordings. Use the chart below to determine which box can transfer different types of recordings

2. Copy Protection

If you can't transfer a program marked by this icon, the program may be copy protected. To comply with copy protection regulations, these programs cannot be transferred with Multi-Room Viewing or with TiVo Desktop. They can only be viewed on the box that initially recorded them. For more information, go to Questions about copy protection.

While your provider controls what programs are copy-protected, recordings from local channels should are usually not be copy-protected. Please contact your cable provider if you are unable to transfer a recording from a local channel due to copy protection. Tell them they have the copy-protection set to CCI: 0x02.

What content can I transfer with Multi-Room Viewing?

Standard Definition recordings	If the recording is not copy protected, standard definition recordings can be transferred between Premiere, Series3, and most Series2 boxes.			Series 1 boxes do not support Multi-Room Viewing
High Definition recordings	If the recording is not copy protected, high definition recordings can be transferred between Series3 and Premiere boxes.		Series 2 boxes do not support high definition recordings
Amazon or BLOCKBUSTER Standard Definition downloads	If the copy protection allows standard definition content to be shared, it can be transferred between Premiere, Series3, and most Series2 boxes.
Amazon or BLOCKBUSTER High Defintion downloads	If the copy protection allows high definition content to be shared, it can be transferred between Series3 and Premiere boxes.		Series 2 boxes do not support high definition recordings
Music Choice music videos, Web videos or Podcasts	If the video copy protection allows sharing, these can be shared between Premiere, Series3, and most Series2 boxes.
Videos transferred to your computer with TiVo Desktop	Most content copied to your computer can between Premiere, Series3, and most Series2 boxes. Examples of content which cannot be transferred are webcasts from TiVo Desktop Plus and some high definition recordings cannot be shared between any box.

 

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I have an HD TiVo box with a Tuning Adapter and lost Multi-Room Viewing functionality

This issue was addressed with the release of TiVo software version 11.0g. For instructions on determining whether you have the latest software, as well as how to update your software, see TiVo Software Version Information.