Use the following instructions if you experience problems installing TiVo Desktop on your PC.

1. Make sure that you are installing the latest version of TiVo Desktop.
2. Use the TiVo Desktop Cleaner utility to completely remove any previous version of TiVo Desktop on your PC. Then, try installing the latest version of TiVo Desktop again. (TiVo Desktop Cleaner does not remove your MAK or TiVo Desktop Plus keys. However, you will lose any Web Video subscriptions and Watch Folder settings you may have created.)

3. Show the steps

   1. Download TiVo Desktop Cleaner, locate the downloaded file TivoDesktopCleaner.zip, right click on the file, and select Extract All... to extract the files into a folder on the desktop.
   2. Open the folder containing the extracted TiVo Desktop Cleaner files. If you are running Windows XP, right click on the TivoDesktopCleaner file and choose Open from the drop down menu.
      
      If you are running Windows Vista, right click on the TivoDesktopCleaner file and select Run as Administrator from the drop down menu. If you have Windows Vista User Account Control (UAC) enabled, a window is displayed which states "If you started this action, continue." Click the Continue button to run TiVo Desktop Cleaner.
   3. When the Command Prompt window is displayed, you are asked if you want to continue. Type "Y" to allow Tivo Desktop Cleaner to remove the current installation 
   4. TiVo Desktop Cleaner performs the following functions:
      

      • Stopping software
      • Cleaning registry
      • Zapping installation
      • Deleting files

      
      When these tasks are complete, you will see the message "TiVo Desktop has been removed from your system." Press any key to complete the process and close the Command Prompt window.
       
   5. Now that the previous version of TiVo Desktop is removed, try to install TiVo Desktop again.

3. Re-install Visual Basic Script* on your PC and try installing TiVo Desktop again.

4. Show the steps

   1. Download VBScript from the Microsoft web site and follow the directions for installation.
   2. Once you have installed VBScript, try to install TiVo Desktop again.

4. Register VBScript* with Windows and try installing TiVo Desktop again.

5. Show the steps

   1. Click the Start Menu.
   2. Select All Programs.
   3. Select Accessories.
   4. Select the Command Prompt accessory.
   5. Right-click the Command Prompt accessory and select Run as administrator.
   6. Type "regsvr32 vbscript.dll" and press the ENTER key.
   7. When the registration is complete, you will see a response indicating that the registration of VBScript has succeeded. Click the OK button.
   8. Close the Command Prompt window and try to install TiVo Desktop again.

* We provide this for informational purposes only. TiVo makes no representations or warranties as to the suitability of third party software. Any installation of third party software is at your risk. If you need support relating to the third party technology, please contact the manufacturer directly.