TiVo App for Android Phones and Tablets Troubleshooting

Print this page


Getting Started

For a list of features and to learn more about the TiVo App for Android, please visit: www.tivo.com/android

For the how-to guide, please visit: How to get started on the TiVo App for Android

For a feature comparison, please refer to the features page: www.tivo.com/android

 

Compatibility

The TiVo App for Android is compatible with:

Android Phones and 7-inch Tablets running Android 2.1 and higher

  • HTC Android devices need to be running Android 2.2.2.
  • These devices can download the TiVo App for Android through the Google Play store.


Android Tablets (with screen sizes larger than 7-inches, and running Android 3.1 or higher).

  • These devices can download the TiVo App for Android through the Google Play store.


Kindle Fire

  • The Kindle Fire can download the TiVo App for Android through the Amazon Appstore.

The TiVo App for Android is compatible with the following DVRs:

  • Retail TiVo Roamio Series and Premiere Series DVRs
  • Suddenlink, RCN, Charter, Grande Communication, GCI, and Midcontinent Communications Premiere series DVRs
  • TiVo Series3 and HD DVRs (limited functionality)

 

Network Remote Control

Make sure you enable the "Network Remote Control" setting on your DVR. You can do this by using the following path:

From TiVo Central, go to Settings and Messages > Settings > Remote Control, CableCARD, and Devices > Network Remote Control.

 

Common Troubleshooting


Select a symptom from the list below for troubleshooting instructions:


My Android device can't find my TiVo DVR


NOTE: HTC Android devices need to be running Android 2.2.2.

If you are experiencing issues locating your TiVo DVR through the TiVo App for Android device:

  1. Make sure your Android Phone or Tablet is using the Wi-Fi connection and not 3G/4G.
  2. Make sure the "Network Remote Control" setting on your TiVo DVR is enabled. To verify, go to TiVo Central > Settings and Messages > Settings > Remote Control, CableCARD, and Devices > Network Remote Control.
  3. Verify that your TiVo DVR is connected to your network. To do this:
    • Series3 DVR: From TiVo Central go to Messages & Settings > Settings > Phone & Network > View network diagnostics > TiVo service connection
    • Premiere series DVR: From TiVo Central > Settings and Messages > Settings > Network & Phone > View network diagnostics > Test Internet connection
  4. Powercycle the TiVo DVR. Once restarted, connect it with the Android device again.
  5. If still unsuccessful, then restart your network router by unplugging it, waiting 30 seconds and plugging it back in. Once the router restarts and your Android device has reconnected to your router, attempt to locate and connect to your DVR on your Android device again.

    NOTE: The TiVo app uses the Bonjour discovery system and in some instances, certain routers do not support this system. Please check with your router manufacturer to determine if there is a defect and if upgrade is available.

  6. If you are using a wireless connection on your TiVo DVRs, you may want to consider using a wired connection through Ethernet or MoCA. This will improve the speed of your video downloads.
My Android device can't connect using my Media Access Key

Verify that your Android is in fact attempting to connect to your TiVo DVR. If you share a network connection, the Android device may be attempting to connect to a TiVo DVR on another account. If your Android is attempting to connect to your TiVo DVR, verify that you entered the correct Media Access Key (MAK). To do this from TiVo Central, go to: Settings and Messages > Account and System Information > Media Access Key.

IMPORTANT: Newly activated TiVo DVRs should receive their Media Access Keys within 24-48 hours of activation.

If the Media Access Key is still not available from the TiVo DVR after that time period then please attempt this workaround:

  1. Sign in to your account on http://www.tivo.com.
  2. Once logged in: select My TiVo from the tabs on the top, My account from the navigation pane on the left, and then DVR preferences.
  3. Find the TiVo DVR that does not show the Media Access Key and uncheck both Video Sharing and Enable video downloads.
  4. Click Save on the bottom.
  5. Return to DVR preferences.
  6. On the same TiVo DVR, re-enable Video Sharing and Enable video downloads.

    NOTE: To do this, repeat Steps 3-4.

  7. Click Save on the bottom.
  8. Wait 15 minutes and then force a connection to the TiVo service.
  9. When the service call is complete check again for the Media Access Key.
My Android device can only connect to my TiVo DVR using My Account login

Make sure your Android device is using the Wi-Fi connection and not 3G/4G.

I get the message "In order to use this application, you need to be connected to the Internet"
  1. Make sure your Android device is not in "Airplane Mode."
  2. Verify that your router and modem are operational.
When selecting some programs in My Shows, the information section lists "To Be Announced" or "No Information available"

Programs that have been transferred to your TiVo DVR from another TiVo DVR or TiVo Desktop currently do not transfer the data required by the TiVo App for Android to display the program information. The program information is required for the app to perform functions such as Watch now.

I renamed my TiVo DVR and now the TiVo App for Android lists both the new name and old and name, and won't let me select either

The local network has cached the old name. Please reboot your TiVo DVR to clear out the cache.

I have enabled Network Remote Control on my TiVo Series3 DVR but the TiVo App for Android still prompts me to enable Network Remote Control

On TiVo Series3 DVRs, it is sometimes necessary to reboot the TiVo DVR for the Network Remote Control setting to take effect. Please try rebooting your TiVo DVR.

The keyboard does not work with some applications/features on my TiVo Series3 DVR

When using a TiVo Series3 DVR, the keyboard only works when using Search by title and WishList.

My TiVo DVR shows up as "DVR-####" after scanning for TiVo DVRs

The TiVo App for Android could not fully assess your TiVo DVR information due to a failure with Bonjour Discovery on your network. Instead of showing your TiVo DVR's name, your TiVo DVR is being identified as "DVR-####", where "####" is the last four characters of your TiVo serial number. The TiVo App can still connect to the TiVo DVR in this state and all features supported on the TiVo App for the DVR will work as normal.

I can't use Out-of-Home Streaming with my Android device

Out-of-Home Streaming is currently not available on Android devices. TiVo is actively working to provide this functionality, and will announce Android streaming capability when it becomes available. For more information on TiVo App for Android, see TiVo app for smartphones and tablets.

TiVo App for Android Phone software version information

Version 1.9 (March, 2013)

  • Support for Jelly Bean (Android 4.2)
  • Support for Amazon's Kindle Fire HD 8.9 (published as "TiVo for Kindle Fire HD 8.9" in Amazon App store
  • Additional Away Mode functionality so you can manage Season Passes and ToDo Lists while on the go!
  • The new TiVo tablet Browse experience:

    - TiVo-authored collections (e.g., Academy Awards, Tebow Zone) published directly to your tablet

    - Fast navigation from collection to collection

  • Improved guide performance
  • General bug fixes

Version 1.6.2 (October, 2012)

  • Added support for 7" screens with 1280x800 resolutions
  • General bug fixes

 

Version 1.6.1

  • Improved TiVo DVR discovery
  • Data caching improvements throughout Application
  • General Bug Fixes
  • Performance and stability enhancements

 

Version 1.6

  • Added support for Android Tablets larger than 7”

 

Version 1.5.1 (March, 2012)

  • Exit Button Added (accessible from Android "Menu" button)
  • Native Resolution Support for 960x540 Resolution.

 

Version 1.5 (January, 2012)

  • Initial TiVo App for Android Phone release.
  • Available for Android 2.1 and above.
 

Please rate this article to help us improve your web support experience

Rate this article:
neutral

Feedback submitted. Thank you!
Support requests cannot be sent through this form. If you need additional help, please contact TiVo Customer Support.