Netflix on Series3/HD DVRs

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This article is for Netflix support on Series3/HD DVRs and Premiere Series DVRs running software version 20.3.1 and earlier.

If you have a Roamio Series DVR, current Premiere Series DVR, or TiVo Mini, click here.

Eligible TiVo subscribers have access to thousands of Netflix videos on their TiVo DVR! Please review the information below to get started.

Eligibility Requirements

  • TiVo Series3 or Premiere Series DVR running software version 11.0 or higher
  • NOTE: For information about checking or updating your software version, please see TiVo Software Version Information.

  • Your DVR must be connected to the TiVo Service via a broadband Internet connection.
  • You must have a subscription to Netflix that does not limit your Watch Instantly privileges. If you have a plan with no or limited streaming, you will not be able to stream Netflix videos to your DVR.

 

Using Netflix and basic troubleshooting

Before you begin any troubleshooting, refer to this scope of support to decide who you will need to contact:

Scope of support

Netflix Customer Support offers general support for the following situations:

  • Netflix account issues
  • Netflix webpage issues
  • Netflix Instant Queue issues
  • Product availability or pricing
  • Video quality
  • Billing questions
  • Netflix promotions
  • Program detail and description errors
  • Difficulty unlinking your DVR

Please contact TiVo Customer Support for the following issues:


Playing Netflix Videos

  1. Enable video downloads on your DVR Preferences page on My Account.
  2. Access Netflix on your DVR:
    TiVo with HD menus

    From TiVo Central > Find TV, Movies, & Videos > Netflix

    TiVo with SD menus

    From TiVo Central > Video On Demand > Netflix

  3. Link your DVR with your Netflix account by following the on-screen prompts. You will be provided with a code which you must enter online at www.netflix.com/activate. If you wish to use the trial version, go to www.netflix.com/tivo and follow the on-screen instructions.
  4. Place videos in your Netflix Instant Queue (not the regular queue) on Netflix.com that you wish to view on your DVR. You may need to hover your mouse over the PLAYbutton on eligible videos in order to select the Add to Queue option. Your ability to view Netflix videos on your DVR is unlimited.

You may also access the Netflix on TiVo application from your Now Playing List (or My Shows if using TiVo with HD menus), located above your Recently Deleted folder. To reach the Netflix application quickly from your Now Playing List or My shows, push Advance on your TiVo Remote, indicated by an arrow and a vertical line.

 

Closed Captioning


No closed captions are available at this time. However, certain films with a spoken non-English-language may feature English captions.

 

Unlinking your Netflix account


1. Access your Netflix online account.

2. Go to Your Account > Manage Netflix ready devices and computers and click Deactivate.

3. If you have trouble deactivating your device, contact Netflix Customer Support at http://netflix.com/ContactUs for further assistance.

 

Can I watch shows that are not in my Instant Queue?


Netflix movies no longer need be in your Instant Queue in order to watch them on your DVR when using a TiVo Series3, or TiVo HD DVR.

NOTE: You cannot add a program to your Instant Queue. If you leave the show before completion, you will have to search for it again, but Netflix will remember where you were when you left.

1. From TiVo Central, go to Find Programs > TiVo Search.

NOTE: If your Series3 or HD only displays Swivel Search, you must activate TiVo Search for this function to work.

2. Search for your show by title, actor, or keyword. If your show has a Netflix icon, choose Watch Now to enjoy it right away.

NOTE: If you encounter "Sorry, that title is not available to watch instantly," verify on Netflix.com the title is available. If it is, contact Netflix Customer Support for assistance.

 

How to add or remove the Netflix folder from My shows or the Now Playing List


By default the Netflix shows in your Now Playing List or My shows. If you would like to remove it, or later add it, you can do the following:

TiVo with HD menus:

1. Go to TiVo Central > Video On Demand > Netflix

2. SELECT Show in Now Playing List.

3. SELECT either Don’t Show or Show Netflix in Now Playing List.

 

TiVo with SD menus:

1. Go to TiVo Central > Messages & Settings > Settings > Channels > Video Provider List

2. SELECT the box next to Netflix to check or uncheck. A checked indicates the Netflix folder will show, unchecked indicates it will not show.

 

Are there any additional costs?


As long as you are a Netflix and TiVo subscriber, no additional payment is required.

 

Will I be able to watch High Definition videos?


Certain titles are available in High Definition (HD). If you have a fast enough broadband connection, are using HD output from your DVR, and the title you're viewing is available in HD, the HD version of the title will be shown automatically (and an HD icon will appear). Not every title is available in HD. There is no way to search for only HD titles.

Depending on your ISP, regular broadband service speeds may not be fast enough to support HD streaming; you may need to sign up for a premium broadband connection from your ISP in order to have a connection fast enough to support HD.

 

How do I Report Sound/Video Problems?


If you experience any of the following issues, you may report the problem at netflix.com:

  • Audio did not match the picture/was out-of-sync
  • Parts of the audio were missing or cut-off
  • No subtitles on a foreign language film
  • Picture was blurry
  • Picture was unwatchable or missing
  • Wrong movie/TV episode started playing
  •  

    To report these issues:

    1. Sign-in to your account on netflix.com.
    2. Click the Your Account & Help link in the upper right of your web browser.
    3. In the INSTANT WATCHING box, click Report problem.

      NOTE: For streaming videos, the Report Problem link is available for a maximum of 5 days.

    4. Check the available boxes to indicate the problem(s) you experienced.
    5. Click Continue.

 

I am experiencing interference with transfers and downloads.


When you play Netflix videos, you are streaming content over the network to your DVR. If your DVR is in the process of downloading web content from Amazon Instant Video, Music Choice, or another web video source, DO NOT use the Netflix application. Your download or transfer will stop and start over from the beginning once you exit the Netflix application.

NOTE: TiVoToGo and Multi-Room Viewing will experience slower performance while the Netflix application is in use. Use of these features can also result in a lower resolution streaming image due to slowed network speeds.

 

Can I restrict access to Netflix on my DVR?


You may restrict access to the Netflix application on your DVR with KidZone.

 

Will Trickplay work with Netflix on my DVR?


Because the video is streaming, and is not downloaded, rewinding, instant-replay, and fast-forward will behave a little differently than regular playback. Pause, play and slow-motion will function normally.

Pause, play and slow-motion will function normally, but you will not be able to fast-forward the streaming video. You can pause a streaming video while watching online through the Netflix Watch Instantly feature and return to the pause-point while watching the same streaming video on your DVR, and vice versa.

 

What do I do if I get a Netflix playback message?


If you receive a message indicating that you are already playing the video elsewhere, it is possible that you started playing a video from your Netflix instant Queue on a PC or other Netflix ready device. Please confirm that any such playback is stopped before using Netflix on TiVo. If you have stopped playback and are still seeing this message, try playing another item on the other device and then press stop (or 'Back' in your browser on a PC). If that does not resolve the issue, please contact Netflix Customer Support.

 

I cannot get Netflix to connect


If you are having issues with Netflix connecting, see Netflix account connectivity troubleshooting, below.

 

I am seeing the message "Sorry, that title is not available to watch instantly."


There are two reasons that this message appears:

  • The show or movie you’re trying to watch is an upcoming video on Netflix and is not ready for Instant Viewing.
  • TiVo service is currently undergoing maintenance.

Wait for 24-48 hours and try your video again. If the problem continues, contact Netflix Customer Support to confirm the video is available for Instant Viewing.

 

Do I need to change any of my DVR Preferences?


There are some account settings that can interfere with Netflix working properly. If you are experiencing problems, check the following two settings on your account:

1. If Video sharing is not checked under DVR Preferences in My Account, Netflix will display a message when you attempt to play a video. Follow the on-screen instructions to enable transfers, or simply go to My Account, click the DVR Preferences tab, and verify that both Video sharing and Enable Video Downloads are checked.

If you have more than one DVR, you must enable these preferences for each DVR that you want to use to view Netflix videos. Please wait one hour after performing these actions and then make a service connection. After a successful service connection is complete, you will be able to watch Netflix videos.


2. Your Privacy Status must be set to Opt-In.

Click here for instructions to check your Opt-In status online

1. Log onto My Account.

2. On the left hand side of your account information is the Privacy status. What is it set to?

Opt-In: Nothing further needs to be done.

Opt-Out: Contact TiVo Customer Supportand ask the agent to check your "Opt-In" status.


Click here for instruction to check your Opt-In status on your DVR

1. From TiVo Central go to Messages & Settings > Account & System Information > System Information.

2. Scroll to Opt Status: What is it set to?

Opt-In: Nothing further needs to be done.

Opt-Out: Contact TiVo Customer Supportand ask the agent to check your "Opt-In" status.

 

I am experiencing network connection issues.


If network connectivity is interrupted during the playback of a Netflix video, the application will stop. You will need to return to the application from the main ‘Broadband Video’ menu, or possibly restart the DVR. The video will restart from the beginning.

The following routers are known to contain security features which prevent use of the Netflix on TiVo application. Please contact the manufacturer of your Networking device for support.

  • Dynex DXWGRTR
  • Aris WTM 55 2G Modem/Router Combo
  • Atheros Modem/Wireless Router
  • Netgear Wireless Routers with SPI firewall
  • Belkin Model Wireless G

 

Netflix account connectivity troubleshooting

Some customers might experience intermittent issues connecting to the Netflix application. TiVo is working with Netflix to resolve this issue as quickly as possible. You may be able to restore your connection by rebooting your TiVo DVR, or by deactivating and then reactivating your Netflix account linked to your DVR.

1. Reboot your DVR

Premiere Series DVRs with SD menus and Series3 DVRs

From TiVo Central > Settings & Messages > Restart or Reset System > Restart the TiVo DVR

Press Thumbs Down three times and then press Enter.


If you cannot restart the DVR from the TiVo menus:

  1. Remove the power cord from the back of the DVR.
  2. Wait at least 15 seconds and then reinsert the power cord.
 

2. Unlink and relink your Netflix account to your TiVo DVR

Unlinking through your Netflix account

  1. Access your Netflix online account.
  2. Go to Your Account > Manage Netflix ready devices and computers and click Deactivate.

Linking your Netflix account

  1. On your DVR, launch Netflix:

    Premiere Series DVRs with SD menus and Series3 DVRs

    From TiVo Central > Video On Demand > Netflix

  2. Select I am a Netflix member, let's get started.
  3. Write down the activation code that is displayed on the next screen.
  4. Go to www.netflix.com/activate and enter the activation code you wrote down in the previous step.

If you continue having problems connecting your Netflix to the TiVo service, contact TiVo Customer Support.

 

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