MoCA Network Errors

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Before you troubleshoot the error you are receiving, verify the following:

IMPORTANT: If your TiVo box was installed by your cable provider, contact them for further assistance.

1. Have you completely set up the network and verified that your modem, router, PC, and any other network equipment are connected properly?

Yes: Go to Step 2.

No: Finish setting up your network and then force a connection to the TiVo service.

2. Verify that any security measures (e.g. firewall) you installed on your network are configured to allow the box to exchange information with the TiVo service over the Internet. If you need assistance, please contact your router manufacturer.

3. Can you access the Internet with a computer?

Yes, I can connect to the Internet with a computer: Note the error code in parentheses on your TiVo box and locate it below. Follow the steps provided to troubleshoot the error you are receiving.

No, I cannot connect to the Internet with a computer: There may be an issue with your network. Once the issue is resolved, force a connection to the TiVo service.

4. For more troubleshooting help, see MoCA Networking.

 

MoCA error messages: C1 or C301

There is no MoCA network adapter connected to the TiVo DVR.

Restart the TiVo DVR and try again, or choose a different type of network connection.

 

Show me how to troubleshoot this error:

1. Verify that your coax connections are secure.

2. Powercycle the box.

3. If you have a wireless adapter or Ethernet connection, try switching to Ethernet or wireless connection.

4. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C2, C4, C302, or C304

There is a problem with your network router.

If this is the first time you have tried connecting to the internet with your TiVo DVR, check your network settings. If the connection has worked before, try rebooting your router.

(No DHCP server was found.)

 

Show me how to troubleshoot this error:

1. Powercycle your network and then force a connection to the TiVo service.

2. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

3. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C3 or C303

There is a problem with your network router.

If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router.

(The DHCP server did not supply an IP address.)

 

Show me how to troubleshoot this error:

1. Powercycle your network and then force a connection to the TiVo service.

2. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

3. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C5 or C305

There is a problem with your network settings. The specified IP address (x.x.x.x) is already in use by another device on the network.

Change the TiVo DVR’s network settings to use a different (and unused) IP address.

 

Show me how to troubleshoot this error:

1. If the box is using a static IP address, then it will need to be changed. See How to configure network settings on your TiVo box for instructions.

2. Powercycle your network and then force a connection to the TiVo service.

3. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

4. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C6 or C306

There is a problem with your network settings. The TiVo DVR was unable to connect to your MoCA network.

1. Make sure that the coaxial cable is connected securely to the back of your TiVo DVR.

2. Check your network settings under Messages & Settings > Settings > Network, and then try again.

3. If your TiVo DVR was installed by your cable provider, contact them for further assistance.

 

Show me how to troubleshoot this error:

If the troubleshooting steps in the error message did not resolve your issue:

1. Powercycle the TiVo box.

2. If you have a wireless adapter or Ethernet connection, try switching to Ethernet or wireless connection.

3. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C7 or C307

There is a problem with your network router.

If this is the first time you have tried connecting to the internet with your TiVo DVR, check your network settings. If the connection has worked before, try rebooting your router.

(The router could not be found.)

 

Show me how to troubleshoot this error:

1. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

2. If the above step did not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C10 or C310

There is a problem with your network settings. The TiVo DVR was unable to connect to your MoCA network.

1. Make sure that the coaxial cable is connected securely to the back of your TiVo DVR.

2. Check your network settings under Message & Settings > Settings > Network, and then try again.

3. If your TiVo DVR was installed by your cable provider, contact them for further assistance.

 

Show me how to troubleshoot this error:

If the troubleshooting steps in the error message did not resolve your issue:

1. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

2. Verify that your MoCA router has power and is connected.

3. Powercycle your network.

4. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C11 or C311

The connection was interrupted.

This may be a temporary problem with your home network or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:

1. Verify that your coax connections are secure.

2. Can you connect to the Internet with another device?

Yes: Continue to the Step 3.

No: There may be a problem with your Internet service. Please contact your Internet Service Provider for assistance

3. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

4. Powercycle your network devices, then force a connection to the TiVo service.

5. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C12 or C312

There is a problem with the TiVo service.

This may be a temporary problem with the service or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:

1. Verify that your coax connections are secure.

2. Can you connect to the Internet with another device?

Yes: Continue to the Step 3.

No: There may be a problem with your Internet service. Please contact your Internet Service Provider for assistance

3. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

4. Powercycle your network devices, then force a connection to the TiVo service.

5. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C13 or C313

There is a problem with the TiVo service.

This may be a temporary problem with the service or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:

1. If in Guided Setup: Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

2. Verify that your coax connections are secure.

3. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

4. Verify that your MoCA router has power and is connected.

5. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

6. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C14 or C314

There is a problem with the TiVo service.

This may be a temporary problem with the service or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:

1. If in Guided Setup: Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

2. Verify that your coax connections are secure.

3. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

4. Verify that your MoCA router has power and is connected.

5. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

6. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C15, C16, C17, C18, C19, C20, C315, C316, C317, C318, C319, or C320

In Guided Setup:

There is a problem with the connection.

You will need to restart the TiVo DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

(The TiVo Service did not give your account status.)

 

After Guided Setup:

There is a problem with the connection.

This may be a temporary problem with the service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the TiVo DVR.

(The TiVo Service did not give your account status.)

 

Show me how to troubleshoot this error:

1. Verify that your coax connections are secure.

2. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

3. Verify that your MoCA router has power and is connected.

4. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

5. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C21, C22, C321, or C322

There is a problem with the network.

If you have set up your own DNS server (not common), you will need to verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

(The DNS server was located, but it is not responding properly.)

 

Show me how to troubleshoot this error:

1. Do you use a DNS Server?

Yes: Verify it is running and properly configured. Try restarting it.
No or I do not know: Go to Step 2.

2. Verify that your coax connections are secure.

3. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

4. Verify that your MoCA router has power and is connected.

5. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

6. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C23 or C323

There is a problem with your network settings. The TiVo DVR was unable to connect to your MoCA network.

1. Make sure that the coaxial cable is connected securely to the back of your TiVo DVR.

2. Check your network settings under Message & Settings > Settings > Network, and then try again.

3. If your TiVo DVR was installed by your cable provider, contact them for further assistance.

 

Show me how to troubleshoot this error:

If the troubleshooting steps in the error message did not resolve your issue:

1. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

2. Verify that your MoCA router has power and is connected.

3. Powercycle your network.

4. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

 

MoCA error messages: C25 or C325

There is a problem with the network.

If the connection has worked before and you have not made any recent changes to your home router, try restarting the router.

(Both UDP port 123 and TCP port 37 are blocked.)

 

Show me how to troubleshoot this error:

1. Verify that your coax connections are secure.

2. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

3. Verify that your MoCA router has power and is connected.

4. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

5. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C26 or C326

There is a problem with the network. There was a network adapter error.

Unplug the coaxial cable attached to the back of your TiVo DVR. Wait 15 seconds and plug it back in again.

 

Show me how to troubleshoot this error:

If the troubleshooting steps in the error message did not resolve your issue:

1. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

2. Verify that your MoCA router has power and is connected.

NOTE: If you need assistance, please contact the router manufacturer.

3. Powercycle your network.

4. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C27 or C327

There is a problem with your network (MoCA) connection.

Make sure the coaxial cable is securely connected to both the router and the back of the TiVo DVR.

If you set a password for your MoCA network, be sure it is set correctly under Message & Settings > Settings > Network > Change network settings > MoCA (coax) Connection.

 

Show me how to troubleshoot this error:

If the troubleshooting steps in the error message did not resolve your issue:

1. Verify that your coax connections are secure.

2. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

3. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C29 or C329

MoCA networking is currently disabled.

To use MoCA networking, you must first disconnect any Ethernet cables connected to the back of your TiVo box.

Afterward, enable MoCA networking under Message & Settings > Settings > Network then try again.

 

Show me how to troubleshoot this error:

If the troubleshooting step in the error message did not resolve your issue:

1. Verify that your coax connections are secure.

2. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

3. Verify that your MoCA router has power and is connected.

NOTE: If you need assistance, please contact the router manufacturer.

4. Powercycle your network.

5. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C30 or C330

This TiVo DVR is no longer connected to the Internet.

If your computer can’t connect to the Internet either, you may want to reboot your router.

Some options will not be available until you fix your Internet connection.

 

Show me how to troubleshoot this error:

1. Verify that your coax connections are secure.

2. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

3. Verify that your MoCA router has power and is connected.

NOTE: If you need assistance, please contact the router manufacturer.

4. Powercycle your network.

5. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C31 or C331

There was a problem connecting to the TiVo service.

Some options will not be available until this issue is fixed. Please try connecting to the TiVo service again.

 

Show me how to troubleshoot this error:

1. Verify that your coax connections are secure.

2. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

3. Verify that your MoCA router has power and is connected.

4. Powercycle your network.

5. Powercycle your TiVo box.

6. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

MoCA error messages: C32 or C332

This TiVo DVR is no longer connected to the Internet due to a DNS error.

If you have set up your own DNS server (not common), you will need to verify that it is running and properly configured. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Some options will not be available until you fix your Internet connection

 

Show me how to troubleshoot this error:

1. Do you use a DNS Server?

Yes: Verify it is running and properly configured. Try restarting it.
No or I do not know: Go to Step 2.

2. Verify that your coax connections are secure.

3. Verify that your TiVo box’s MoCA settings match your MoCA router/ECB settings.

NOTE: If you need assistance, please contact the router manufacturer.

4. Verify that your MoCA router has power and is connected.

5. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

6. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box.

 

 

MoCA error messages: C33 or C333

There is a problem with your network settings. The TiVo DVR was unable to connect to your MoCA network.

1. Make sure that the coaxial cable is connected securely to the back of your TiVo DVR.

2. Check your network settings under Message & Settings > Settings > Network > Change network settings then try again.

3. If your TiVo DVR was installed by your cable or satellite provider, contact them for further assistance.

 

Show me how to troubleshoot this error:

If the troubleshooting steps in the error message did not resolve your issue:

1. Verify that the MoCA settings on your TiVo box match your MoCA router or ECB settings.

2. Verify that your MoCA router has power and is connected.

NOTE: If you need assistance, please contact the router manufacturer.

3. Powercycle your network.

4. Powercycle your TiVo box.

5. If these steps do not resolve your issue, please contact the cable company who provided your TiVo box for assistance.

 

 

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