Video Access and Playback Error Messages: Vxx – Vxxx Errors

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Below are possible error messages you may receive regarding watching your videos, VOD, My Shows, and Applications. Locate the error message you are receiving and follow the steps provided to resolve the issue.

V53 Error Code

"Problem with the signal on this channel. Trying again." when entering Live TV or tuning to another channel.


Show me how to troubleshoot this error:
Quick Steps

Normally, this error indicates that there is a problem with the video signal from your cable provider, and you should contact your cable provider for assistance. However, if your box was working correctly before, then suddenly displays this error, try the two steps below before calling your cable provider:

  1. Reboot the TiVo device by unplugging the power cord for 15 seconds, then plugging it back in.
  2. If rebooting doesn't remove the error, make sure all cables are securely connected at both ends, particularly the coaxial cable that provides your cable TV signal.
  3. If the error remains, contact your cable provider for assistance with your signal.
 
Detailed Troubleshooting Steps

None



 

V58 Error Code

"This channel is not authorized. Contact (your cable provider) for more information." displayed when tuning to a channel, entering Live TV, selecting a program in the Guide. This message means the data is locked for that cable channel.


Show me how to troubleshoot this error:
Quick Steps

Normally, this error indicates that there is a problem with the authorization for that channel, and you should contact your cable provider for assistance. However, if your box was working correctly before, then suddenly displays this error, try the two steps below before calling your cable provider:

  1. Reboot the TiVo device by unplugging the power cord for 15 seconds, then plugging it back in.
  2. If rebooting doesn't remove the error, make sure all cables are securely connected at both ends, particularly the coaxial cable that provides your cable TV signal.
  3. If the error remains, contact your cable provider for assistance with your signal.
 
Detailed Troubleshooting Steps

None



 

V66 Error Code

The TiVo DVR is unable to display any TV channels. This is most likely caused by a problem with the CableCARD.

1. Check that a cable runs from your cable TV provider to the back of the TiVo DVR.

2. Call [your Cable Provider] and have them verify that the CableCARD is working correctly.


Show me how to troubleshoot this error:
Quick Steps

1. Check that you have the coaxial cable plugged in correctly.

2. Use the CableCARD menus to verify your cable provider has activated and paired your CableCARD.

3. If you are using a Tuning Adapter, connect your coaxial cable directly to the TiVo. If the error goes away, go to Tuning Adapter troubleshooting.

NOTE: Channels that your Tuning Adapter made accessible will not be available when you connect the coaxial cable directly to your TiVo DVR.

4. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

CableCARDs: Start Here



 

V67 Error Code

Information about your TV channels is not currently available. Please go to TiVo Central > Messages & Settings > Network & Phone and make a connection to the TiVo service. When it completes, connect a second time. This should restore information about TV channels and shows.

Show me how to troubleshoot this error:
Quick Steps

1. Force a connection to the TiVo service.

2. If unable to connect, troubleshoot your Network, MoCA, or Phone connection.

3. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

MESSAGE: 'Your Request Could Not be Processed... (Message 86)'

How to connect a TiVo DVR to your network

How to configure network settings on your TiVo DVR

Network error codes



 

 

V69 Error Code

Your home network is not fast enough for you to watch this show. Transfer the show to this TiVo DVR first. If you are using a wireless network, you may want to switch to using an Ethernet cable.


Show me how to troubleshoot this error:
Quick Steps

IMPORTANT! TiVo DVRs using a wireless connection will not support Multi-Room Streaming. Please change your Internet connection method to a wired or MoCA connection and try again.

1. If you are using a wireless network connection, switch to using a wired Ethernet or MoCA network connection to continue Multi-Room Streaming.

2. If you are not able to use a wired Ethernet or MoCA network connection, use Multi-Room Viewing to transfer the program to the other DVR.

3. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the DVRs on your network.

4. Use Transfer History to determine the speed of the last transfer. If it was lower than expected, go to General network troubleshooting tips for information on how to optimize your network.

5. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

How to connect a TiVo DVR to your network


How to configure network settings on your TiVo DVR


How do I set up my Premiere XL4 / Elite on a MoCA network?


Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



 

V70 Error Code

TiVo Mini

Ineligible DVR Selected

You have selected a DVR that is not eligible to be a Host DVR for TiVo Mini for one of the following reasons:

  • It is not a Series 4 or newer model.
  • It does not have more than two tuners.
  • It has not made a recent connection to TiVo Service.
  • It is not on the same TiVo account as TiVo Mini.

TiVo DVRs

The TiVo DVR you have selected cannot be used by this TiVo DVR to schedule recordings.


Show me how to troubleshoot this error on my DVR:
Quick Steps

1. All TiVo DVRs must be on the same TiVo billing account. You can confirm this by checking on My Account to see if all your DVRs are showing.

2. You must enable transfers in My Account. Log in to My Account, and click DVR Preferences on the left navigation bar. Make sure there is a checkmark in the Video Transfers column next to each DVR from which you would like to transfer programs.

3. All TiVo DVRs must have an active TiVo service plan.

4. Verify that you have connected our DVRs to your home network on the same subnet. (Most home networks only have one subnet.) For more information about connecting your DVR to a network, go to How to connect a TiVo DVR to your network. It may take up to five minutes for a DVR to show up on the Now Playing list of another DVR after you make any network changes.

IMPORTANT! If you have recently transferred a TiVo DVR to your account, the Media Access Key may take up to 72 hours to update. If the TiVo DVR still does not have the correct Media Access Key after 72 hours, please contact TiVo Customer Support.

5. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the boxes on your network.

6. TiVo DVR names that include special characters can affect the ability to use Multi-Room Viewing and Streaming. We recommend that you rename the TiVo DVR and remove any special characters. To Change the name of your DVR see How do I name my TiVo DVR?

7. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

How to use Multi-Room Viewing

Multi-Room Viewing troubleshooting

Multi-Room Streaming



Show me how to troubleshoot this error for my TiVo Mini:
Quick Steps

1. Follow the onscreen troubleshooting steps.

2. Contact the cable provider who supplied you with your TiVo Mini and TiVo Premiere Q.



 

V71 Error Code

Watch LiveTV Not Allowed

The Host DVR has not been set up, or has not been set up properly, to allow other networked TiVo devices to watch live TV or QAM-based VOD.


Show me how to troubleshoot this error:
Quick Steps

You need to set up your TiVo Premiere Q to allow access to your TiVo Mini.



 

V79 Error Code

Watch LiveTV Not Allowed

The Host DVR has not been set up, or has not been set up properly, to allow other networked TiVo devices to watch live TV or QAM-based VOD.


Show me how to troubleshoot this error:
Quick Steps

You need to set up your TiVo Premiere Q to allow access to your TiVo Mini.



 

V80 Error Code

Can’t Watch LiveTV Now

Other TiVo devices are using the same Host DVR, and that has put this resource at the maximum of three streams.


Show me how to troubleshoot this error:
Quick Steps

Check to see if there is a TiVo Stream or another TiVo Mini accessing the host DVR. Stop the stream, or wait for the device to finish before accessing the host DVR again.



 

V81 Error Code

Can’t Watch VOD Now

Other TiVo devices are using the same Host DVR, and that has put this resource at the maximum of three streams.


Show me how to troubleshoot this error:
Quick Steps

Check to see if there is a TiVo Stream or another TiVo Mini accessing the host DVR. Stop the stream, or wait for the device to finish before accessing the host DVR again.



 

V82 Error Code

LiveTV Not Found

There is a temporary problem displaying LiveTV from the Host DVR.


Show me how to troubleshoot this error:
Quick Steps

There is a temporary problem displaying LiveTV from the Host DVR. Try restarting the LiveTV viewing again.



 

V85 Error Code

Reserved Tuner Not Available

The only reserved tuner on the Host DVR is already in use by another device.


Show me how to troubleshoot this error:
Quick Steps

1. Verify that you have allocated the correct number of tuners on your TiVo Premiere Q to your TiVo Mini.

2. Check to see if there is a TiVo Stream or another TiVo Mini accessing the host DVR. Stop the stream, or wait for the device to finish before accessing the host DVR again.

3. If the provided steps and links did not resolve the issue, contact the cable provider who supplied you with your TiVo Mini and TiVo Premiere Q.



 

V86 Error Code

No Reserved Tuner Not Available


Show me how to troubleshoot this error:
Quick Steps

1. Verify that you have allocated the correct number of tuners on your TiVo Premiere Q to your TiVo Mini.

2. Check to see if there is a TiVo Stream or another TiVo Mini accessing the host DVR. Stop the stream, or wait for the device to finish before accessing the host DVR again.

3. If the provided steps and links did not resolve the issue, contact the cable provider who supplied you with your TiVo Mini and TiVo Premiere Q.



 

V87 Error Code

TiVo Mini

LiveTV/VOD Interrupted

The connection to the Host DVR has been interrupted due to a network problem, unplugged device, or reboot.

TiVo DVR

There is either a temporary problem with your home network, or the TiVo DVR may have been unplugged or restarted.


Show me how to troubleshoot this error on my DVR:
Quick Steps

This error message is displayed if the network connection cannot establish a stream or the connection is lost while watching a recording through Multi-Room Streaming (MRS). Home networks experiencing latency issues may not be able to initiate a stream. MRS is not supported on devices not on the local network.

Please follow the steps below to resolve the issue:

IMPORTANT! TiVo DVRs using a wireless connection will not support Multi-Room Streaming. Please change your Internet connection method to a wired or MoCA connection and try again.

1. Ensure that the source DVR has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video through MRS.

2. Powercycle your network, then force a connection to the TiVo service.

3. Powercycle your TiVo DVR.

4. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the DVRs on your network.

5. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

General network troubleshooting tips

How to connect a TiVo DVR to your network

How to configure network settings on your TiVo DVR

How do I set up my Premiere XL4 / Elite on a MoCA network?

Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



Show me how to troubleshoot this error on my TiVo Mini:
Quick Steps

This error message is displayed if the network connection cannot establish a stream or the connection is lost while watching a recording on your TiVo Mini. Home networks experiencing latency issues may not be able to initiate a stream.

Please follow the steps below to resolve the issue:

IMPORTANT! TiVo DVRs using a wireless connection will not support Multi-Room Streaming. Please change your Internet connection method to a wired or MoCA connection and try again.

1. Ensure that the source DVR has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video through MRS.

2. Powercycle your network, then force a connection to the TiVo service

3. Powercycle your TiVo DVR.

5. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

4. If the provided steps and links did not resolve the issue, contact the cable provider who supplied you with your TiVo Mini and TiVo Premiere Q.

 
Detailed Troubleshooting Steps General network troubleshooting tips How to connect a TiVo DVR to your network How to configure network settings on your TiVo DVR How do I set up my Premiere XL4 / Elite on a MoCA network? Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



 

V89 Error Code

LiveTV Unavailable - Host Repeating Guided Setup


Show me how to troubleshoot this error:
Quick Steps

The Host DVR is repeating its Guided Setup.

When the Host DVR has completed its setup, you will be able to watch LiveTV at that time.



 

V90 Error Code

LiveTV Unavailable - Host Blocking Tuners


Show me how to troubleshoot this error:
Quick Steps

The Host DVR is performing a task that requires access to all of its tuners.

When the Host DVR has completed this task, you will be able to watch LiveTV at that time.



 

V91 Error Code

VOD Unavailable - Host Restarting


Show me how to troubleshoot this error:
Quick Steps

The Host DVR is restarting.

When the Host DVR has started up again, you will be able to watch LiveTV at that time.



 

V92 Error Code

VOD Unavailable - Host Repeating Guided Setup


Show me how to troubleshoot this error:
Quick Steps

The Host DVR is repeating its Guided Setup.

When the Host DVR has completed its setup, you will be able to watch LiveTV at that time.



 

V93 Error Code

VOD Unavailable - Host Blocking Tuners


Show me how to troubleshoot this error:
Quick Steps

The Host DVR is performing a task that requires access to all of its tuners.

When the Host DVR has completed this task, you will be able to watch LiveTV at that time.



 

V94 Error Code

There is either a temporary problem with your home network, or the TiVo DVR may have been unplugged or restarted.


Show me how to troubleshoot this error:
Quick Steps

This error message is displayed if the connection is lost while watching a recording through Multi-Room Streaming (MRS).

Please follow the steps below to resolve the issue:

IMPORTANT! TiVo DVRs using a wireless connection will not support Multi-Room Streaming. Please change your Internet connection method to a wired or MoCA connection and try again.

1. Ensure that the source DVR has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video through MRS.

2. Powercycle your network, then force a connection to the TiVo service.

3. Powercycle your TiVo DVR.

4. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the DVRs on your network.

5. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps General network troubleshooting tips How to connect a TiVo DVR to your network How to configure network settings on your TiVo DVR How do I set up my Premiere XL4 / Elite on a MoCA network? Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.


V101 Error Code

Sorry, you can’t watch this show now, either because TiVo DVR you are transferring from is no longer available on the network, or because the requested show could no longer be found

Before trying again, make sure that the TiVo DVR is turned on, connected to the network, has the correct network settings, and still contains the show you want to watch.


Show me how to troubleshoot this error:
Quick Steps

1. Check that the show you are trying to transfer is still available on the source DVR.

2. Force a connection to the TiVo service on the source DVR.

If the source DVR successfully connects to the network, go to Step 3.

If the source DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the boxes on your network.

4. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

How to use Multi-Room Viewing

Multi-Room Viewing troubleshooting



 

V102 Error Code

Sorry, you can’t watch this show now because the TiVo DVR you are transferring from is busy transferring shows onto other TiVo DVRs in your household. Please try again later.


Show me how to troubleshoot this error:
Quick Steps

A host Premiere series DVR can only stream up to 3 Premiere DVRs at once. If you have reached this maximum, you will have to wait until the others have completed their viewing or stop the stream on one of the other DVRs.

 
Detailed Troubleshooting Steps

Multi-Room Streaming



 

V103 Error Code

There was a problem transferring the requested show to this TiVo DVR. To view which shows won’t be transferred and why, press TiVo button and select Manage Recordings & Downloads > Recording History.


Show me how to troubleshoot this error:
Quick Steps

1. Go to TiVo Central > Manage Recording & Downloads > History to view which shows could not be transferred and why.

2. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the boxes on your network.

3. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

How to use Multi-Room Viewing

Multi-Room Viewing troubleshooting



 

V104 Error Code

This show was not transferred onto this TiVo DVR because of an unknown reason.

If the show still exists on the TiVo DVR you are transferring from, you might want to try the transfer again.

If you continue to encounter this problem, powercycle your TiVo DVR.


Show me how to troubleshoot this error:
Quick Steps

1. Follow the on screen instructions to check that the show you are trying to transfer is still available on the source DVR and try again.

1. Go to TiVo Central > Manage Recording & Downloads > History to view which shows could not be transferred and why.

3. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the boxes on your network.

4. Use Transfer History to determine the speed of the last transfer. If it was lower than expected, go to General network troubleshooting tips for information on how to optimize your network.

2. Powercycle your TiVo DVR.

3. For additional assistance, go to Multi-Room Viewing Troubleshooting.

 

 

V106 Error Code

You cannot play shows from the TiVo DVR because it isn't in your TiVo service account.


Show me how to troubleshoot this error:
Quick Steps

1. All TiVo boxes must be on the same TiVo billing account. You can confirm this by checking My Account to make sure all DVRs are displayed correctly.

2. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the boxes on your network.

3. Check the Media Access Key on all of your TiVo DVRs. To do this:

  1. One one of your DVRs, go to TiVo Central > Settings & Messages > Account & System Information > Media Access Key and write down the Media Access Key.
  2. Go to each of your TiVo DVRs and compare the Media Access Key.
  3. If any of the Media Access Keys do not match, contact TiVo Customer Support.

4. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

Multi-Room Streaming

Multi-Room Viewing Troubleshooting



 

V112 Error Code

Cannot stream content, there may be a problem on your network causing the latency to be too high to stream.


Show me how to troubleshoot this error:
Quick Steps

This error message is displayed if the connection latency between the device's is too high and content cannot be streamed. Home networks experiencing latency issues may not be able to initiate a stream. Streaming is only supported on devices connected to your local network.

Please follow the steps below to resolve the issue:

IMPORTANT! TiVo DVRs using a wireless connection will not support Multi-Room Streaming. Please change your Internet connection method to a wired or MoCA connection and try again.

1. Ensure that the source DVR has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video through MRS.

2. Powercycle your network, then force a connection to the TiVo service.

3. Powercycle your TiVo DVR.

4. On Premiere DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the DVRs on your network.

5. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps General network troubleshooting tips How to connect a TiVo DVR to your network How to configure network settings on your TiVo DVR How do I set up my Premiere XL4 / Elite on a MoCA network? Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



V113 Error Code

Verifying Network (RTT Check). This error message is displayed when a user attempts to stream a show/program or watch Live TV from a remote device in Multi-room Streaming before the network has been checked by the system. This error is rare, and should go away on its own after the system completes its network check.


Show me how to troubleshoot this error:
Quick Steps

This error should go away on its own. Wait for 30 seconds and try streaming your program again. If the error message persists, please follow the steps below to resolve the issue:

IMPORTANT! TiVo DVRs using a wireless connection will not support Multi-Room Streaming. Please change your Internet connection method to a wired or MoCA connection and try again.

1. Ensure that the source DVR has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video through MRS.

2. Powercycle your network, then force a connection to the TiVo service.

3. Powercycle your TiVo DVR.

4. On DVRs using HD menus, see Multi-Room Advanced Help to verify the functionality of the DVRs on your network.

5. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps General network troubleshooting tips How to connect a TiVo DVR to your network How to configure network settings on your TiVo DVR

V114 Error Code

The TiVo DVR [or Host DVR] could not be reached.

There may be a temporary problem with your network or one of the devices may have become unplugged. If you continue to experience this problem, check your network settings.


Show me how to troubleshoot this error:
Quick Steps

1. Ensure that the TiVo DVR [or Host DVR] has not lost power or been restarted. Once you have restored power and/or a restart is complete, you will be able to access the TiVo DVR.

2. Force a connection to the TiVo service on the TiVo DVR [or Host DVR]. If the source DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. Verify that you have connected your DVRs to your home network on the same subnet. (Most home networks only have one subnet.) For more information about connecting your box to a network, go to How to connect a TiVo box to your network. It may take up to five minutes for a box to show up on My Shows or the Now Playing List of another box after you make any network changes.

4. Use Transfer History to determine the speed of the last transfer. If it was lower than expected, go to General network troubleshooting tips for information on how to optimize your network.

5. If you are using a wireless connection, you may want to consider using a wired Ethernet or MoCA. This will improve the speed of your video downloads.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.

 
Detailed Troubleshooting Steps

General network troubleshooting tips

How to connect a TiVo DVR to your network

How to configure network settings on your TiVo DVR

How do I set up my Premiere XL4 / Elite on a MoCA network?

Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



 

V115 Error Code

The TiVo service could not be reached because of a network issue. There may be a temporary problem with your network or one of the devices may have become unplugged. If you continue to experience this problem, check your network settings.

The network issue could be one of the following:

  • The network cable has been unplugged or the network may be down.
  • The network connection was broken.
  • The network connection could not be established.
  • There has been an unexpected problem.

Show me how to troubleshoot this error:
Quick Steps

1. Ensure that the source TiVo DVR [or Host DVR] has not lost power or been restarted. Once you have restored power and/or a restart is complete, you will be able to access the TiVo DVR.

2. Force a connection to the TiVo service on the TiVo DVR [or Host DVR]. If the source DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.

 
Detailed Troubleshooting Steps

General network troubleshooting tips

How to connect a TiVo DVR to your network

How to configure network settings on your TiVo DVR

How do I set up my Premiere XL4 / Elite on a MoCA network?

Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



 

V117 Error Code

Maximum Streams (Can’t Play Show)

Other TiVo devices are using the same Host DVR, and that has put this resource at the maximum of three streams.


Show me how to troubleshoot this error:
Quick Steps

Check to see if there is a TiVo Stream or another TiVo Mini accessing the host DVR. Stop the stream, or wait for the device to finish before accessing the host DVR again.



 

V120 Error Code

The device you have selected is an older model. In order to watch shows on this device, you need to connect to a Series4 or newer.


Show me how to troubleshoot this error:
Quick Steps

In order to watch shows on the TiVo device you are using, you will need to connect with a Premiere series DVR.

If the error continues, contact TiVo Customer Support.



 

V122 Error Code

You cannot watch shows from your computer on this TiVo device.


Show me how to troubleshoot this error:
Quick Steps

You are trying to access TiVo Desktop with a TiVo device that does not support this kind of transfer. Instead, use a TiVo DVR to access TiVo Desktop.



 

V124 Error Code

You cannot watch live TV now because the TiVo device cannot connect with the host DVR.

There may be a problem with your home network or with your TiVo account. Please make sure that both the TiVo Device and the Host DVR are on the same home network, and that the home network is working.


Show me how to troubleshoot this error:
Quick Steps

This error message displays if the network connection cannot establish a stream or the connection is lost while watching a recording through Multi-Room Streaming (MRS). Home networks experiencing latency issues may not be able to initiate a stream. MRS does not support devices not on the local network.

Please follow the steps below to resolve the issue:

IMPORTANT! TiVo DVRs using a wireless connection will not support Multi-Room Streaming. Please change your Internet connection method to a wired or MoCA connection and try again.

1. Ensure that the source DVR has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video through MRS.

2. Powercycle your network.

3. Powercycle your TiVo DVR.

4. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps General network troubleshooting tips How to connect a TiVo DVR to your network How to configure network settings on your TiVo DVR How do I set up my Premiere XL4 / Elite on a MoCA network? Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



 

V201 Error Code

[Video on Demand Menu] is not currently available. Please try again in a few minutes.


Show me how to troubleshoot this error:
Quick Steps

In order to download web video content, you must enable video downloads on your TiVo DVR. To do this:

1. Login to My Account, or create an account at www.tivo.com/manage.

2. Click TiVo DVR Preferences on the left navigational bar.

3. On the TiVo DVR Preferences screen, check the DVR beneath Enable Video Downloads. If you have more than one TiVo DVR, you must enable downloads for each one individually.


If this does not correct the issue:

1 The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.

2. Force a connection to the TiVo service. If the TiVo DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. If you are using a wireless connection, you may want to consider using a wired Ethernet or MoCA. This will improve the speed of your video downloads.

4. If you are having trouble with one TiVo app, use the Detailed Troubleshooting Steps for more troubleshooting information.

 
Detailed Troubleshooting Steps

Amazon Instant Video – Troubleshooting (Amazon Prime is currently unsupported)

HuluPlus on TiVo

Netflix account connectivity troubleshooting steps

Troubleshooting Netflix on TiVo

Pandora on TiVo – Troubleshooting

Custom RSS Feeds – Troubleshooting

YouTube on TiVo - Troubleshooting

Web videos – Troubleshooting

TROUBLESHOOTING: XFINITY On Demand for TiVo Premiere



 

V202 Error Code

The show you requested is no longer available. Please try again in a few minutes.


Show me how to troubleshoot this error:
Quick Steps

The message displayed when you select a video has expired between the time you entered the screen and selected the video. Try again later.

If the error continues, contact TiVo Customer Support.

 

 

V203 Error Code

[Video on Demand Menu] is temporarily unavailable. Please try again in a few minutes.


Show me how to troubleshoot this error:
Quick Steps

In order to download web video content, you must enable video downloads on your TiVo DVR. To do this:

1. Login to My Account, or create an account at www.tivo.com/manage.

2. Click TiVo DVR Preferences on the left navigational bar.

3. On the TiVo DVR Preferences screen, check the DVR beneath Enable Video Downloads. If you have more than one TiVo DVR, you must enable downloads separately for each one.


If this does not correct the issue:

1 The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.

2. Force a connection to the TiVo service. If the TiVo DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. If you are having trouble with one TiVo app, use the Detailed Troubleshooting Steps for more troubleshooting information.

 
Detailed Troubleshooting Steps

Amazon Instant Video – Troubleshooting (Amazon Prime is currently unsupported)

HuluPlus on TiVo

Netflix account connectivity troubleshooting steps

Troubleshooting Netflix on TiVo

Pandora on TiVo – Troubleshooting

Custom RSS Feeds – Troubleshooting

YouTube on TiVo - Troubleshooting

Web videos – Troubleshooting

TROUBLESHOOTING: XFINITY On Demand for TiVo Premiere



 

V208 Error Code

[Video on Demand Menu] is temporarily unavailable. Please try again in a few minutes.

For more information on this, visit the TiVo area on your TV: Home > Help & Settings > Help.


Show me how to troubleshoot this error:
Quick Steps

In order to download web video content, you must enable video downloads on your TiVo DVR. To do this:

1. Login to My Account, or create an account at www.tivo.com/manage.

2. Click TiVo DVR Preferences on the left navigational bar.

3. On the TiVo DVR Preferences screen, check the DVR beneath Enable Video Downloads. If you have more than one TiVo DVR, you must enable downloads separately for each one.


If this does not correct the issue:

1 The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.

2. Force a connection to the TiVo service. If the TiVo DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. If you are having trouble with one TiVo app, use the Detailed Troubleshooting Steps for more troubleshooting information.

 
Detailed Troubleshooting Steps

Amazon Instant Video – Troubleshooting (Amazon Prime is currently unsupported)

HuluPlus on TiVo

Netflix account connectivity troubleshooting steps

Troubleshooting Netflix on TiVo

Custom RSS Feeds – Troubleshooting

YouTube on TiVo - Troubleshooting

Web videos – Troubleshooting

TROUBLESHOOTING: XFINITY On Demand for TiVo Premiere



 

V209 Error Code

[Video on Demand Menu] is temporarily unavailable. Please try again later.

For more information on this, visit the TiVo area on your TV: Home > Help & Settings > Help.


Show me how to troubleshoot this error:
Quick Steps

1. Wait a few minutes and try again.

2. Powercycle your TiVo DVR.

3. If the problem persists, contact TiVo Customer Support.



 

V301 Error Code

[App you were using] is currently unavailable. Please try again in a few minutes.


Show me how to troubleshoot this error:
Quick Steps

This error message is displayed when your TiVo DVR is unable to access a Video On Demand provider. Please follow the steps below to resolve the issue:

1. The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.

2. Force a connection to the TiVo service. If the TiVo DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. If you are having trouble with one TiVo app, use the Detailed Troubleshooting Steps for more troubleshooting information.

4. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

Amazon Instant Video – Troubleshooting (Amazon Prime is currently unsupported)

HuluPlus on TiVo

Netflix account connectivity troubleshooting steps

Troubleshooting Netflix on TiVo

Custom RSS Feeds – Troubleshooting

YouTube on TiVo - Troubleshooting

Web videos – Troubleshooting

TROUBLESHOOTING: XFINITY On Demand for TiVo Premiere



 

V302 Error Code

Netflix has lost its connection to the Internet and must quit. As a result, it may take up to two minutes before you can watch live TV or recordings. You can start Netflix again once your Internet connection is fixed.


Show me how to troubleshoot this error:
Quick Steps

1. The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.

2. Force a connection to the TiVo service. If the TiVo DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. If you are having trouble with one TiVo app, use the Detailed Troubleshooting Steps for more troubleshooting information.

4. If the above steps did not resolve your issue, please see the detailed troubleshooting steps below for additional assistance.

 
Detailed Troubleshooting Steps

Troubleshooting Netflix on TiVo



 

V303 Error Code

Browse Web Videos is currently unavailable. Please try again in a few minutes.


Show me how to troubleshoot this error:
Quick Steps

In order to download web video content, you must enable video downloads on your TiVo DVR. To do this:

1. Login to My Account, or create an account at www.tivo.com/manage.

2. Click TiVo DVR Preferences on the left navigational bar.

3. On the TiVo DVR Preferences screen, check the DVR beneath Enable Video Downloads. If you have more than one TiVo DVR, you must enable downloads separately for each one.


If this does not correct the issue:

1 The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.

2. Force a connection to the TiVo service. If the TiVo DVR does not successfully connect to the network, troubleshoot the network error you receive.

3. If you are having trouble with one TiVo app, use the Detailed Troubleshooting Steps for more troubleshooting information.

 
Detailed Troubleshooting Steps

Web videos – Troubleshooting

Custom RSS Feeds – Troubleshooting



 

V304 Error Code

Order From DVR.

TiVo Mini cannot download the item you are trying to order.


Show me how to troubleshoot this error:
Quick Steps


 

V306 Error Code

[App you were using] is unavailable because a problem occurred while accessing the server. This may be a temporary problem due to a network interruption or the server being busy.


Show me how to troubleshoot this error:
Quick Steps

1. Powercycle your network devices and force a connection to the TiVo service. If the TiVo DVR does not successfully connect to the network, troubleshoot the network error you receive.

2. If the above step did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.

 
Detailed Troubleshooting Steps

General network troubleshooting tips

How to connect a TiVo DVR to your network

How to configure network settings on your TiVo DVR

How do I set up my Premiere XL4 / Elite on a MoCA network?

Watch a video on how to setup a MoCA ECB

NOTE: The video is a YouTube video by Actiontec. The first half provides great instruction for how to set-up a MoCA ECB for network devices, such as a TiVo DVR. However, to complete setting up your TiVo DVR, see: Connect your TiVo DVR to a MoCA network using an ECB.



 

V307 Error Code

[App you were using] is unavailable because an error occurred on the server. Please check the server and try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait a few minutes and try again.

2. Powercycle your TiVo DVR.

3. If the problem persists, contact TiVo Customer Support.



 

V308 Error Code

[App you were using] is unavailable because the requested file was not found. The file may have been recently unpublished, deleted or renamed, or it might reside on a network drive or a removable disk that is not currently available.


Show me how to troubleshoot this error:
Quick Steps

The file you are trying to access was moved or deleted. Select another file.



 

V309 Error Code

[App you were using] is unavailable because access to the server was denied. Please check the server’s access control settings and verify that this TiVo DVR is permitted to access the server’s published media files, then try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait a few minutes and try again.

2. Powercycle your TiVo DVR.

3. If the problem persists, contact TiVo Customer Support.



 

V310 Error Code

[App you were using] is unavailable because an unexpected error occurred while accessing the server.


Show me how to troubleshoot this error:
Quick Steps

1. Wait a few minutes and try again.

2. Powercycle your TiVo DVR.

3. If the problem persists, contact TiVo Customer Support.



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