TiVo Mini: Troubleshooting

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This article is for troubleshooting the retail version of TiVo Mini.

For instructions on using your TiVo Mini, refer to TiVo Mini User Guide and TiVo Mini: Installing and Using.

If you received your TiVo Mini from your cable provider, follow the instructions at TiVo Mini FAQ and Troubleshooting (Enterprise Operators).


Connection states for TiVo Mini

The following table describes the interaction of TiVo Mini with the host DVR based on your network connectivity. Depending on what's connected to the network and the internet, different features will be available to TiVo Mini.

The left side of the table (three columns) shows different states of connectivity for TiVo Mini and the host DVR:

  • Whether TiVo Mini and host DVR are connected to each other on the local network (Y or N)
  • Whether TiVo Mini can connect to the Internet, regardless of its connection to the host DVR (Y or N)
  • Whether the host DVR can connect to the Internet (Y or N)

The right side of the table (four columns) show which features are available based on the connection states on the left side of the table.

For example, in Row 3, the left side of the table shows that TiVo Mini can connect to the host DVR on the local network, but has no independent connection to the Internet. The host DVR can connect to the Internet. Moving to the right, you see that without an independent Internet connection, TiVo Mini cannot use Internet-based apps or display poster art, but it can still access everything on the host DVR, as well as use Search, Browse, and the Discovery Bar.

  TiVo Mini can connect with the host DVR TiVo Mini can connect to the Internet Host DVR can connect to the Internet Internet-based OTT Apps PGD
Tuners (LTS, VOD)
MRS
My Shows
Remote Scheduling
Parental Controls
Thumb Ratings
Search
Browse
Discovery Bar
Poster Art
1 Y Y Y Y Y Y Y
2 Y Y N Y Y N N
3 Y N Y N Y Y N
4 Y N N N Y N N
5 N Y Y Y N N N
6 N Y N Y N NN
7 N N Y N N N N
8 N N N NN N N

Multiple XFINITY On Demand streams

TiVo customers with XFINITY On Demand can use the TiVo Whole Home Solution to send multiple XFINITY On Demand streams to different TiVo devices within the home, including:

  • TiVo Mini
  • Other TiVo DVRS in the house

If you exceed the maximum number of streams for your situation, you will receive an error message.

TiVo Mini does not power up, or loses power while in use

  1. Make sure you are using a TiVo-approved power adapter for TiVo Mini. (100-240 VAC, 50/60 Hz, 0.6 A)
  2. Try a different Tivo-approved power adapter for TiVo Mini.
  3. Plug the Mini into a different HDMI port on your television, or disable your television's HDMI control (this will require changing settings on your television; contact the television manufacturer if you are unsure how to do this).
  4. If these steps fail to resolve the problem, contact our Support Team.

I cannot select a Roamio Series DVR or 4-tuner Premiere series DVR as a host

  1. If you activated your devices (host DVR and/or TiVo Mini) within the last 24 hours, connect to the TiVo service: from TiVo Central, go to Settings & Messages > Settings > Network > Connect to TiVo Service now.
  2. Make sure the following requirements are satisfied:
    • All devices are running TiVo software version 20.2.2 or greater.
    • All devices are on the same TiVo account.
    • All devices are on the same network and subnet.
    • All devices are activated and in good standing (Service State 3).
    • A maximum of 12 TiVo devices per account, including TiVo Mini, can share programming.
    • TiVo Mini, the host DVR, and all other DVRs you want to use with TiVo Mini must connect to the home router using a high-bandwidth Ethernet or MoCA connection. For ease of setup and maintenance, TiVo recommends that you use the same type of connection across all devices on your network.

      IMPORTANT: TiVo Mini does not support wireless connections and cannot interact with DVRs in your home that are on a wireless connection.

  3. After verifying that you have satisfied all of the above requirements, select I don't see my TiVo DVR > Try again.
  4. If you are still not able to select your TiVo DVR, unplug the power cord and plug it back in to reboot TiVo Mini.
  5. If this still does not resolve the issue, contact our Support Team.

There is no video output

  1. Verify there is power to TiVo Mini by checking that the white LED on the front panel is illuminated.
  2. Verify you are on the correct TV input.
  3. Verify all cables are plugged in correctly.
  4. Change the video output resolution on TiVo Mini:
    • Press the Resolution button (located on the bottom of TiVo Mini). Each time you press the button, the output resolution will change.
    • Continue pressing the Resolution button until the TV displays a picture. Wait a few moments between each press for the new resolution to synchronize with the TV.

TiVo Mini reboots unexpectedly

If you notice that your TiVo Mini reboots when you turn off your television or switch between HDMI inputs with your remote, try the following troubleshooting steps to diagnose the issue:

  • If the television your TiVo Mini is connected to has multiple HDMI inputs, use the TV remote to change to one of the other HDMI inputs, wait for 10 seconds, then switch back to the input that TiVo Mini is on. If TiVo Mini reboots, the known HDMI conflict is at fault.
  • If the television your TiVo Mini is connected to does not have multiple HDMI inputs, disconnect the HDMI cable that goes to your TiVo Mini (from either end), wait 1-2 minutes, then reconnect it. If TiVo Mini reboots, the known HDMI conflict is at fault.
  • If neither of the preceding steps causes TiVo Mini to reboot, try the steps under MoCA/Ethernet conflict, below.
To resolve an HDMI conflict:
  • Get a simple HDMI switch and an additional HDMI cable, and connect them to your existing HDMI cable. This has proven to be effective at eliminating the HDMI conflict in lab tests. You can find an HDMI switch at many online and retail locations for about $10.
  • When you are ready to turn off your television after using TiVo Mini, first put the Mini in standby mode (from TiVo Central > Settings & Messages > Help > Standby mode, then turn off the television. When you turn the television on again, you should be able to use TiVo Mini again without a reboot.
  • Use component video cables (red, green, and blue)in place of the HDMI cable. This will require the use of a separate audio cable, as well.

MoCA/Ethernet conflict

To determine if your network configuration is causing the reboots, answer the following questions:

  1. Do you have MoCA enabled?

    No: your network configuration is not causing the reboot. Move to HDMI conflict, below.

    Yes: go to question 2

  2. Do you also have an Ethernet connection to the TiVo Mini?

    No: Move to HDMI conflict, below.

    Yes: If you have both MoCA and Ethernet enabled, disable one or the other and see if the rebooting problem goes away.

TiVo Mini times out of Live TV

Live TV streaming times out after 90 minutes of inactivity. Your TiVo box will ask you if you are still viewing the program. If so, you will be prompted to press the TiVo button or Live TV in order to continue viewing.

Slower channel changing

When you stream Live TV through TiVo Mini, there is a very slight delay for setup and buffering. This lag is to be expected.

I am experiencing playback issues while streaming content from my host DVR or another DVR on my network

Roamio Plus and Pro DVRs support up to five (5) simultaneous streams. 4-tuner Roamio and Premiere Series DVRs support up to three (3) simultaneous streams. This limit includes both Live TV Streaming and Multi-room Streaming, as well as programs streaming via TiVo Stream to networked mobile devices. If you are having difficulty streaming with TiVo Mini, cancel any streams that exceed the limit of three and try again.

If you have reduced the number of simultaneous streams to the supported maximum and are still experiencing playback issues, verify that you have connected all your TiVo devices using a wired (Ethernet or MoCA) connection.

I am unable to stream Live TV from my host DVR

  1. If you activated your devices (host DVR and/or TiVo Mini) within the last 24 hours, make a test connection on the host DVR.
  2. Verify that you are able to tune to the channel directly from the host DVR.
  3. Verify that your host DVR is operating correctly and not experiencing any network issues.
  4. Make sure the following requirements are satisfied:
    • All devices are running TiVo software version 20.2.2 or greater.
    • All devices are on the same TiVo account.
    • All devices are on the same network and subnet.
    • All devices are activated and in good standing (Service State 3).
    • A maximum of 12 TiVo devices per account, including TiVo Mini, can share programming.
    • All devices connect to the home network using a high-bandwidth wired connection (Ethernet or MoCA).

      IMPORTANT: TiVo Mini does not support wireless connections and cannot interact with DVRs in your home that are on a wireless connection.

  5. If this still does not resolve the issue, contact our Support Team.

I am unable to stream recordings from my host DVR or another DVR on my network

  1. Verify that the host DVR is not currently performing the maximum number of simultaneous streams.
  2. Verify that the recording you are trying to stream has been recording for at least 45 seconds.
  3. If you activated your devices (host DVR and/or TiVo Mini) within the last 24 hours, make a test connection on the host DVR.
  4. Make sure the following requirements are satisfied:
    • All devices are running TiVo software version 20.2.2 or greater.
    • All devices are on the same TiVo account.
    • All devices are on the same network and subnet.
    • All devices are activated and in good standing (Service State 3).
    • A maximum of 12 TiVo devices per account, including TiVo Mini, can share programming.
    • All devices connect to the home network using a high-bandwidth wired connection (Ethernet or MoCA).

      IMPORTANT: TiVo Mini does not support wireless connections and cannot interact with DVRs in your home that are on a wireless connection.

  5. If this still does not resolve the issue, contact our Support Team.

Some copy-protected videos cannot be streamed

You cannot stream some copy-protected videos (for example, Amazon Instant Video rentals) due to limitations the provider has imposed.

At this time, there are no known limitations on cable or over-the-air recordings.



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