TiVo Mobile Troubleshooting
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With TiVo Mobile you can view upcoming shows and schedule recordings on your TiVo DVR anywhere, anytime. All you need is an internet-enabled cellular phone.
To access TiVo Mobile, simply enter m.tivo.com into your phone's internet browser.
For help troubleshooting TiVo Mobile, choose a link below:
- TiVo Mobile uses the same username and password as My Account. Do you have an existing My Account (MMA) login?
- Using your computer's internet browser, visit tivo.com/mma. Are you able to log in?
No, I don't have a TiVo online account (My Account): Visit tivo.com/mma to create an account. For instructions, see What is My Account? Once you have created an account, you can use the same login information to access TiVo Mobile.
Yes, I have a TiVo online account (My Account): Continue to Step 2.
No, I am unable to log in: Please contact TiVo Customer Support to verify that you have the correct login information for your account.
Yes, I am able to log in: Try clearing cookies from the web browser of your mobile device. Also, check your mobile device web browser settings to verify that cookies are accepted. Finally, restart your mobile device and try to login to TiVo Mobile again. If these troubleshooting steps fail to resolve your issue, please contact TiVo Customer Support for assistance.
TiVo Mobile and My Account use the same login information. To reset your password, visit tivo.com/mma and click on "Forgot your password?" to have a temporary password sent to your email address.
To use TiVo Mobile, your cell phone must be internet-enabled. Are you able to access any other websites using your cell phone?
Yes, I can access other sites: Please contact TiVo Customer Support for assistance.
No, I cannot access any other sites: Please contact your cell phone service provider, as there may be an issue with your service plan and/or cell phone.
Please contact TiVo Customer Support for assistance.
If you have multiple TiVo DVRs, be sure that you choose the correct DVR when scheduling a recording. If you chose the correct DVR and are still experiencing issues, please contact TiVo Customer Support for assistance.