TiVo App for iOS: Installation

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Getting Started

This article explains how to install the TiVo App on your iOS device.

If you are looking for more information about using the TiVo App for iOS devices, see TiVo App for iOS: Use.

For troubleshooting help, see TiVo App for iOS: Troubleshooting.


What's New In 3.3

This version of the TiVo App for iOS includes the following updates:

  • Compatibility: iOS 7 is required for this version of the TiVo app.
  • User interface: The user interface of the TiVo App was updated to match the look and feel of iOS 7. There were no changes to functionality.
  • What To Watch Now: This release also introduces a few enhancements to the What To Watch screen:

    • 3 new time navigation buttons ("Now", "Next", and "Tonight") that let you update the What To Watch screen to show programming based on when it will air
  • A new Facebook feed (requires login) that lets you watch videos posted by your friends on Facebook
  • 2 new Youtube feeds that show the most popular content on YouTube (no login required) and the most recent videos from your YouTube channel subscriptions (login required)
  • General bug fixes

TiVo App for iOS software version information

To find your iOS App software version: Press the gear icon at the top of the screen, then scroll down to Version to find your software version.

Click here to see a screen shot:

Version 3.3 (May, 2014)

  • Compatibility: iOS 7 is required for this version of the TiVo app.
  • User interface: The user interface of the TiVo App was updated to match the look and feel of iOS 7. There were no changes to functionality.
  • What To Watch Now: This release also introduces a few enhancements to the What To Watch screen:

    • 3 new time navigation buttons ("Now", "Next", and "Tonight") that let you update the What To Watch screen to show programming based on when it will air
  • A new Facebook feed (requires login) that lets you watch videos posted by your friends on Facebook
  • 2 new Youtube feeds that show the most popular content on YouTube (no login required) and the most recent videos from your YouTube channel subscriptions (login required)
  • General bug fixes

Version 3.2.4 (March, 2014)

  • General bug fixes

Version 3.2.3 (January, 2014)

  • Metacritic Rating: In the What to Watch Now > Movies feed, movie feeds will now show a Metacritic rating. Clicking on the rating will take the user to the associated Metacritic web page with additional information.
  • New splash screen: Upon signing into the App, users see an updated splash screen.

Version 3.2.2 (November, 2013)

  • Round-Trip Time (RTT): You can now stream copy-protected content to other TiVo devices on your network! RTT enables TiVo to conform to Cable Labs restrictions while streaming copy-protected content inside the home. This feature determines the network response time between the transcoder device (TiVo Stream, Roamio Plus, Roamio Pro) and the mobile device to ensure that the user is within the home network. If the response time falls within the threshold, the user is assumed to be in the home network and is allowed to stream copy-protected content. In order for the RTT feature to work, the Roamio transcoder devices will require software version 20.3.8 or later and TiVo Stream will require a later software version than 19.1.3b
  • Last-used tab: This new version will remember the last used tab and return the user to the tab every time the app is used. If the user logs out, the app will reset and return the user to the default tab - What to Watch Now.
  • Bug fixes

Version 3.2.1 (November, 2013)

  • General bug fixes

Version 3.2 (October, 2013)

  • Out-of-home streaming over WiFi
  • Out-of-home downloading over WiFi and cellular data
  • General improvements to stream setup
  • Download Manager improvements
  • End User License Agreement Sign-in Confirmation
  • General bug fixes

Version 3.1 (August, 2013)

  • Support for next-generation TiVo platforms
  • TiVo Mini and Preview support
  • General improvements in sign-in flow
  • iOS 7 Beta 2 support
  • General bug fixes

Version 3.0 (April, 2013)

  • Standalone login
  • Removed "Guest Mode"
  • Added What to Watch feeds
  • Tutorial overlay for first-time startup users

Version 2.0 (September 5, 2012)

  • Support for TiVo Stream was added
  • As required by industry guidelines, the app will no longer launch on a modified iOS device

Version 1.9.1 (April, 2012)

  • New TiVo discovery code designed to find all TiVo DVRs on your network
  • Updated graphics for the iPad3 retina display
  • Improved guide performance and bug fixes
  • Multiple crash and bug fixes

Version 1.9 (March, 2012)

  • New Browse User Interface
  • In Away mode, Premiere users can access and use all functions in My Shows, To Do List, Season Pass Manager
  • Series3 users can now view their To Do List, but cannot delete shows. They can also utilize the Season Pass Manager
  • The following recording functions have been added:
  • "Keep Until I Delete" is now an option when scheduling a recording
  • Recording options for shows set to record in the To Do List
  • You can now create WishLists for shows that aren't airing right now
  • When scheduling a LiveTV you will now be prompted to add time to the start and end
  • Open My Shows folders on the iPad are now collapsible
  • Get From now functional with Hulu & Netflix apps
  • The app connects better over a wireless network and is less likely to drop the connection
  • When you sign into Facebook it is now a single sign-on
  • Signing into Twitter requires username and password instead of a PIN
  • Rate this App will not prompt after two weeks of successful use

Version 1.6 (December, 2011)

  • Resolves issues finding TiVo Premiere series DVRs
  • Resolves misidentification of Premiere series DVRs as Series3 DVRs
  • Provides one-touch access to actor info within show descriptions
  • Enables programming guide to go back and display shows that have already aired
  • Resolves sign-in failure issues in "Away" mode
  • Enhances "Get From" display and functionality
  • Multiple performance enhancements

Version 1.5 (July, 2011)

  • iPad support
  • Limited support for TiVo Series3 HD, TiVo HD, and TiVo HD XL DVRs
  • Support for non-TiVo customers to explore the TiVo App using Guest mode
  • Support for Suddenlink, RCN, and Grande Premiere series DVRs
  • Bug fixes, performance and connectivity improvements

Version 1.2 (April, 2011)

  • New channel search feature which allows you to search channels in the guide by channel number or station name (Ex: ESPN, etc)
  • New fast channel indexes in the guide allow you to quickly jump to a group of channels by channel number
  • New disk space meter in My Shows lets you see the percentage of disk space the DVR is using
  • Fixes crashing/connection loss issues when waking the app from standby or resuming after multitasking
  • Significant performance improvements
  • Previous versions would remember your TiVo.com login credentials even if you did not check "Stay Signed In". This version fixes the issue.
  • Occasional 'Premiere not found' networking problem will be resolved in an upcoming TiVo DVR software release.

Version 1.1 (February 28, 2011)

  • New DVR selection screen during setup helps with setup of multiple DVRs
  • App can now run in the background
  • Performance enhancements and various bug fixes

Version 1.0.4 (February 2, 2011)

  • Resolved connectivity and performance problems associated with Bluetooth functionality

Compatibility

The TiVo App for iPad is compatible only with the following devices:

  • Retail TiVo Roamio Series and Premiere Series DVRs
  • Retail TiVo Mini
  • Suddenlink, RCN, Grande, GCI, and Midcontinent Series4 and Series5 DVRs, TiVo Mini, and TiVo Preview
  • TiVo Series3 and HD DVRs
  • TiVo Stream

Refer to this compatibility chart to see which features your TiVo device supports:

Feature Roamio Series Premiere Series TiVo Mini Series3/HD
Price Free Free Free Free
Program Guide Yes Yes Yes Yes
Search TV & Movies Yes Yes Yes Yes
Browse TV & Movies Yes Yes Yes Yes
Explore Cast & Crew Yes Yes Yes Yes
Remote Control Yes Yes Yes Yes
Schedule Recordings Yes Yes Yes Yes
Stream or download shows in Home or Away mode Yes Yes No No
Start playback on TV in Home mode Yes Yes Yes No
Info on show currently playing Yes Yes No No
 
 

Your TiVo device (other than Series3) must be running software version 20.2.2.3 or later to work with the TiVo App. To check your TiVo device's software version:

From TiVo Central > Settings and Messages > Account and System Info > System Information

If your DVR needs a software update, see How to update the software on your TiVo DVR.

NOTE: If this is a new activation, the DVR automatically updates itself to the latest software version within 24–48 hours.

Out-of-home streaming compatibility requirements

  • Roamio Plus/Pro DVR: software version 20.3.7.1a or higher
  • TiVo App for iOS version 3.2 or later
  • For a full list of requirements, see Out-of-Home Streaming.

Setting up your TiVo App for iOS

Initial Sign-in

  1. Make sure you have iOS 5.1 or later on your iOS device, and software version 20.2.2.3 or later on your TiVo device.
  2. Install the TiVo App from the iTunes App Store

    NOTE: The TiVo App will not run on jailbroken iOS devices.

  3. Ensure that your TiVo equipment is connected to your home network. TiVo strongly recommends that you use a wired Ethernet or MoCA connection
    • 4-tuner Roamio and Premiere Series DVRs using a standalone TiVo Stream MUST USE a wired Ethernet or MoCA connection.
    • Although Roamio Plus/Pro DVRs can connect by using their built-in WiFi capability, a wired connection is preferred.
  4. Make sure your iOS device has WiFi turned on, and that it is connected to the same network as your TiVo equipment.
  5. Start the TiVo App on your device.
  6. Select the DVR you want to use with the TiVo App.
  7. Sign in to the TiVo App. You can sign in with either your tivo.com email and password or your Media Access Key (MAK).

    IMPORTANT: To enable streaming functionality, you must sign in with your MAK.

  8. Complete streaming setup. In-home streaming is the default selection. You can also set up out-of-home streaming if the TiVo App discovers a device that is compatible.

Local, Away, and Offline modes

Local mode: When you are connected through Wi-Fi to your home network, the TiVo App connects in Local mode. All functions are available.

Away mode: If you are away from your home network, the TiVo App connects in Away mode. Some functions are not available.

NOTE: When you come within range of your home network, a message appears letting you know that all options are now available.

Offline mode: When no network connection is available, the TiVo App is in Offline mode. You can play any recordings that are downloaded to your device, but most other options are unavailable. A Connect button in the upper right of the screen lets you access any available network.

 

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