Netflix on TiVo DVRs

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Netflix gives you access to thousands of movies, TV shows, documentaries, concerts, and more, right from your TiVo device. Here's how to get started.

If you have a Series3/HD DVR, click here

Eligibility requirements for all TiVo devices

You need to meet the following requirements to use the Netflix app on TiVo:

  • Your Roamio Series DVR, Premiere Series DVR, or TiVo Mini must be running software version 20.3.8 or higher. To check your software version:

    From TiVo Central > Settings & Messages > Account & System Info > System Information

    Your TiVo device downloads software updates automatically as part of its daily service connection. To update manually, visit TiVo Software Version Information and follow the instructions under How to update the software on your Tivo device.

  • Your TiVo devices must be connected to the TiVo Service via broadband internet. Phone connections and dial-up modems are not supported.
  • You must have a subscription to Netflix that does not limit your Watch Instantly privileges. If you have a plan with no or limited streaming, you will not be able to stream Netflix videos to your TiVo device.

Compatible DVRs

The Netflix app is compatible with:

  • Roamio Series DVRs
  • TiVo Mini
  • Premiere Series DVRs
  • Series3/HD DVRs

Roamio Series DVRs and Premiere Series DVRs running software version 20.3.8 or later use a new HTML version of Netflix, as opposed to the Flash version used by previous DVRs. Netflix will function the as it did before, with a few notable updates:

DIAL: The Discover and Launch (DIAL) protocol is a set of open-source standards used for the new HTML version of Netflix. DIAL allows you to find Netflix videos on your mobile device and open them on your DIAL-compatible TiVo devices. To use this feature, your mobile device and TiVo device must be on the same network; however, they do not have to be paired.

Netflix Kids: When you launch the HTML version of Netflix, you are presented with a choice between Netflix and Netflix Kids. This child-friendly collection features videos that are appropriate for viewers age 12 and under.


Using Netflix for Roamio, Premiere, and TiVo Mini

To access Netflix:

Roamio Series and Premiere Series DVRs

From TiVo Central > Find TV, Movies, & Video > Netflix

Series3 and earlier DVRs

From TiVo Central > Video on Demand > Netflix

Most of Netflix's features are unchanged from previous versions. However, there are a few new menu options you should be aware of:

My List: My List takes the place of Netflix Instant Queue. When you select a movie or show, you will see the option to add the title to My List.

Menu: At the bottom of the main Netflix screen, below the categorized movies and shows, is the Netflix menu. Here, you can choose from the following options:

Search: Search the Netflix library of videos

Kids (or Netflix, depending on which you chose at startup): Switch to the other version of Netflix.

View account information or sign out: This menu has the following options:

Member information (name, email, country/language)

Network information (connection type, IP address, DNS servers)

Device information (TiVo Service Number, software version, Netflix version, device model, UI build)

Check your network (checks Netflix servers as well as your internet connection)

Sign out

Exit Netflix

How do I link my Netflix account to my TiVo DVR?

  1. The first time you launch Netflix (or if you have previously signed out), you will be asked if you are a current Netflix member.

    I am a Netflix member: Continue to Step 3.

    I am NOT a Netflix member: You will be offered a free 14-day trial. Follow the onscreen prompts to sign up.

  2. Press SELECT and enter your email address.

    NOTE: You must use the onscreen keyboard to enter your information, including the shift key for capitals. THUMBS UP/DOWN will not work.

  3. Arrow down and press SELECT to enter your password.
  4. Arrow to Login and press SELECT.

How do I unlink my Netflix account from my TiVo DVR?

From TiVo Central > Settings & Messages > Account & System Info > Netflix Account Info > Deactivate this device.


Troubleshooting

If you are having problems with Netflix on TiVo, refer to these common troubleshooting scenarios:

I am having difficulty linking (or unlinking) my Netflix account to my TiVo DVR

If you are unable to login after you believe you have entered the correct username and password, try resetting your Netflix account password at Netflix.com.

Trial or previously suspended Netflix accounts: If you are unable to unlink your account or do not have access to another Netflix account, contact TiVo Customer Support.

I do not see the Netflix launch point

If the Netflix launch point doesn't appear, or if it appears but doesn't function, follow these troubleshooting steps:

  1. Test network connection: Netflix requires a functioning network connection. See How to Test the TiVo Service Connection for more details about checking your network connection.

    If your home network is not functioning, see General Network Troubleshooting Tips for help fixing your network. Then try to launch Netflix again.

    If your home network is functioning but you still can't see the Netflix launch point, move on to step 2.

  2. Uncheck Netflix in My Video Providers. From TiVo Central > Settings & Messages > Settings > Channels > My Video Providers.
  3. Powercycle all equipment: Powercycle your DVR, router, modem, and any wireless network adapters you are using.
  4. Check Netflix in My Video Providers to re-enable the app. Then try to launch Netflix again.
  5. Contact TiVo Customer Support: If you still can't see the Netflix launch point, contact TiVo Customer Support for help.

Netflix will not launch on my standard-definition TV

To resolve this issue, complete the following steps:

  • Make sure your TiVo software version is up-to-date.
  • Set your video output format to 720p or higher:

    From TiVo Central > Settings & Messages > Settings > Video > Video Output Format

  • IMPORTANT: This step only applies to out-of-date software versions. Software versions 20.4.1 or later don't require a video output format of 720p or above to launch Netflix.

    The composite video output on TiVo devices always outputs 480i, regardless of the video output chosen through the menu. Your standard-definition TV won't display video in HD, but changing the output format on the DVR will make the app usable.

    Switching your video output format might cause your video to look stretched. To fix this, set the aspect correction mode to Full by going to:

    From TiVo Central > Settings & Messages > Settings > Video > Aspect Correction Mode

 

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