Netflix on TiVo boxes

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Eligible TiVo subscribers have access to thousands of Netflix videos on their TiVo box!
Please review the information below to get started.

Eligibility Requirements for TiVo boxes

You must have a TiVo Series3 HD, TiVo HD or TiVo HD XL running software version 11.0 or higher.
Premiere boxes should be running 20.2.1.

NOTE: You can verify your software version by going to TiVo Central and then go to Messages and Settings > Account & System Information > System Information. If you are not currently running software version 11.0 or higher, please see TiVo software version for information about how to update your software.
Your TiVo box must be connected to the TiVo Service via broadband.
You must have a subscription to Netflix that does not limit your Watch Instantly privileges. If you have a plan with no streaming, you will not be able to stream Netflix videos to your TiVo box.

Netflix on Premiere boxes running software 20.2.1 and above

How do I link my Netflix account to my Premiere box?

1. From TiVo Central go to Find TV, Movies, & Videos > Netflix.

2. Once you launch Netflix, you will be asked if you are a current Netflix member.

I am a Netflix member: Continue to Step 3.

I am NOT a Netflix member: You will be offered a free 14-day trial. Follow the onscreen prompts to sign up.

3. Press SELECT and enter your email address.

NOTE: You must use the onscreen keyboard to enter your information, including the shift key for capitals. THUMBS UP/DOWN will not work.

4. Arrow down and press SELECT to enter your password.

5. Arrow to Login and press SELECT.

How do I play Netflix videos on my Premiere box?

Find the movie or television episode you wish to watch and push PLAY.

Tip! You can also press SELECT to play a Netflix video.

How do I turn on Closed Captioning for Netflix videos?

1. Locate the video you wish to watch and push SELECT.

2. Arrow down to Audio and Subtitles and push SELECT.

3. Arrow down to your preferred language under Subtitles.

If you have an issue with this or your language is not provided, contact Netflix Customer Support for assistance.

How do I exit a video once it is playing?: Press the UP arrow to exit a video that is currently playing.

How do I manage my Netflix Instant Queue on my Premiere box?

1. Use the Netflix search or browse the categories to find the movie or television series you wish to add.

2. Press SELECT.

3. Arrow to Add to Instant Queue and press Select.

NOTE: You can remove items from your Instant Queue with the same steps, this time selecting Remove from Instant Queue.

I cannot see all the seasons or episodes of my television series.: In some instances a series may not show all the seasons immediately. To view all episodes and/or seasons, continue to arrow down past the last episode or season showing until they appear.

How do I unlink my Netflix account from my TiVo box?: From TiVo Central, go to Settings & Messages > Account & System Info > Netflix Account Info > Deactivate this device.

Can I watch shows that are not in my Instant Queue?

When using your Premiere box, Netflix movies no longer need be in your Instant Queue in order to watch them through the Netflix app. You can use the Search function at the top right corner of the Netflix app. Be aware that this function will only list shows that are available for viewing on your TiVo box.

You can also go to Find TV, Movies, & Videos > Browse TV & Movies to search for movies. Look for movies that have the Netflix icon.

NOTE: If you encounter "Sorry, that title is not available to watch instantly," verify on Netflix.com the title is available. If it is, contact Netflix Customer Support for assistance.

Can I find shows to watch outside of the Netflix app?

Yes! Use the following steps to use TiVo Search:

1. From TiVo Central, go to Find Programs > TiVo Search.

2. Search for your show by title, actor, or keyword. If your show has a Netflix icon, choose Watch Now to enjoy it right away.

Can I add the Netflix folder to My shows or the Now Playing List?

Using SD menus

The Netflix folder in the Now Playing List is no longer available; you can access the Netflix folder from TiVo Central > Video On Demand > Netflix.

Using HD menus

You can enable or disable the Netflix app in My Shows by doing the following:

1. Go to TiVo Central > Messages & Settings > Settings > Channels > Video Provider List.

2. Select Netflix to uncheck or check the box.

Are there any additional costs?: As long as you are a Netflix and TiVo subscriber, no additional payment is required.

Will I be able to watch High Definition videos?

Certain titles are available in High Definition (HD). If you have a fast enough broadband connection, are using HD output from your box, and the title you're viewing is available in HD, the HD version of the title will be shown automatically (and an HD icon will appear). Not every title is available in HD. There is no way to search for only HD titles.

Depending on your Internet Service Provider, regular broadband service speeds may not be fast enough to support HD streaming; you may need to sign up for a premium broadband connection in order to have a connection fast enough to support HD.

How do I report sound/video problems?

If you experience any of the following issues, report the problem to Netflix:

Audio did not match the picture/was out-of-sync
Parts of the audio were missing or cut-off
No subtitles on a foreign language film
Picture was blurry
Picture was unwatchable or missing
Wrong movie/TV episode started playing

To report these issues online:

1. Sign-in to your account on netflix.com.

2. Click the Your Account & Help link in the upper right of your web browser.

3. In the INSTANT WATCHING box, click Report problem.

NOTE: For streaming videos, the Report Problem link is available for a maximum of 5 days.

4. Check the available boxes to indicate the problem(s) you experienced.

5. Click Continue.

I am experiencing interference with transfers and downloads.

When you play Netflix videos, you are streaming content over the network to your box. If your box is in the process of downloading web content from Amazon Instant Video, Music Choice, or another web video source, DO NOT use the Netflix application. Your download or transfer will stop and start over from the beginning once you exit the Netflix application.

NOTE: TiVoToGo and Multi-Room Viewing will experience slower performance while the Netflix application is in use. Use of these features can also result in a lower resolution streaming image due to slowed network speeds.

Can I restrict access to Netflix on my TiVo box?: You may restrict access to the Netflix application on your TiVo box with KidZone.

Will Trickplay work with Netflix on my TiVo box?: Because the video is streaming, and is not downloaded, rewinding, instant-replay, and fast-forward will behave a little differently than regular playback. Pause, play and slow-motion will function normally.

What do I do if I get a Netflix playback messages?: If you receive a message indicating that you are already playing the video elsewhere, it is possible that you started playing a video from your Netflix instant Queue on a PC or other Netflix ready device. Please confirm that any such playback is stopped before using Netflix on TiVo. If you have stopped playback and are still seeing this message, try playing another item on the other device and then press stop (or 'Back' in your browser on a PC). If that does not resolve the issue, please contact Netflix Customer Support.

I am seeing the message “Sorry, that title is not available to watch instantly.”

There are two reasons that this message appears:

The show or movie you’re trying to watch is an upcoming video on Netflix and is not ready for Instant Viewing.
TiVo service is currently undergoing maintenance.

Wait for 24 – 48 hours and try your video again. If the problem continues, contact Netflix Customer Support to confirm the video is available for Instant Viewing.

Do I need to change any of my DVR Preferences?

There are some account settings that can interfere with Netflix working properly. If you are experiencing problems, check the following two settings on your account:

1. If Video sharing is not checked under DVR Preferences in My Account, Netflix will display a message when you attempt to play a video. Follow the on-screen instructions to enable transfers, or simply go to My Account, click the DVR Preferences tab, and verify that both Video sharing and Enable Video Downloads are checked.

If you have more than one TiVo box, you must enable these preferences for each box that you want to use to view Netflix videos. Please wait one hour after performing these actions and then make a service connection. After a successful service connection is complete, you will be able to watch Netflix videos.

2. Your Privacy Status must be set to Opt-In.

Click here for instructions to check your Opt-In status online

1. Log onto My Account.

2. On the left hand side of your account information is the Privacy status. What is it set to?

Opt-In: Nothing further needs to be done.

Opt-Out: Contact TiVo Customer Support and ask the agent to check your "Opt-In" status.

Click here for instruction to check your Opt-In status on your TiVo box

1. From TiVo Central go to Messages & Settings > Account & System Information > System Information.

2. Scroll to Opt Status: What is it set to?

Opt-In: Nothing further needs to be done.

Opt-Out: Contact TiVo Customer Support and ask the agent to check your "Opt-In" status.

I am experiencing network connection issues.

If network connectivity is interrupted during the playback of a Netflix video, the application will stop. You will need to return to the application from the main ‘Broadband Video’ menu, or possibly restart the box. The video will restart from the beginning.

The following routers are known to contain security features which prevent use of the Netflix on TiVo application. Please contact the manufacturer of your Networking device for support.

Dynex DXWGRTR
Aris WTM 55 2G Modem/Router Combo
Atheros Modem/Wireless Router
Netgear Wireless Routers with SPI firewall
Belkin Model Wireless G

Netflix on Non-Premiere boxes or Premiere boxes running software 11.0 to 20.0

Playing Netflix Videos

1. Enable video downloads on your DVR Preferences page on My Account.

2. Access Netflix on your DVR:

TiVo with HD menus: From TiVo Central go to Find TV, Movies, & Videos > Netflix. TiVo with SD menus: From TiVo Central go to Video On Demand > Netflix.

3. Link your TiVo box with your Netflix account by following the on-screen prompts. You will be provided with a code which you must enter online at www.netflix.com/activate. If you wish to use the trial version, go to www.netflix.com/tivo and follow the on-screen instructions.

4. Place videos in your Netflix Instant Queue (not the regular queue) on Netflix.com that you wish to view on your TiVo box. You may need to hover your mouse over the PLAY button on eligible videos in order to select the Add to Queue option. Your ability to view Netflix videos on your TiVo box is unlimited.

You may also access the Netflix on TiVo application from your Now Playing List (or My Shows if using TiVo with HD menus), located above your Recently Deleted folder. To reach the Netflix application quickly from your Now Playing List or My shows, push the ADVANCE button on your TiVo Remote, indicated by an arrow and a vertical line.

Closed Captioning: No closed captions are available at this time. However, certain films with a spoken non-English-language may feature English captions.

Unlinking your Netflix account

1. Access your Netflix online account.

2. Go to Your Account > Manage Netflix ready devices and computers and click Deactivate.

3. If you have trouble deactivating your device, contact Netflix Customer Support at http://netflix.com/ContactUs for further assistance.

Can I watch shows that are not in my Instant Queue?

Netflix movies no longer need be in your Instant Queue in order to watch them on your TiVo box when using a TiVo Series3, or TiVo HD box.

NOTE: You cannot add a program to your Instant Queue. If you leave the show before completion, you will have to search for it again, but Netflix will remember where you were when you left.

1. From TiVo Central, go to Find Programs > TiVo Search.

NOTE: If your Series3 or HD only displays Swivel Search, you must activate TiVo Search for this function to work.

2. Search for your show by title, actor, or keyword. If your show has a Netflix icon, choose Watch Now to enjoy it right away.

NOTE: If you encounter "Sorry, that title is not available to watch instantly," verify on Netflix.com the title is available. If it is, contact Netflix Customer Support for assistance.

How to add or remove the Netflix folder from My shows or the Now Playing List

By default the Netflix shows in your Now Playing List or My shows. If you would like to remove it, or later add it, you can do the following:

TiVo with HD menus:

1. Go to TiVo Central > Video On Demand > Netflix

2. SELECT Show in Now Playing List.

3. SELECT either Don’t Show or Show Netflix in Now Playing List.

TiVo with SD menus:

1. Go to TiVo Central > Messages & Settings > Settings > Channels > Video Provider List

2. SELECT the box next to Netflix to check or uncheck. A checked indicates the Netflix folder will show, unchecked indicates it will not show.

Are there any additional costs?: As long as you are a Netflix and TiVo subscriber, no additional payment is required.

Will I be able to watch High Definition videos?

Depending on your ISP, regular broadband service speeds may not be fast enough to support HD streaming; you may need to sign up for a premium broadband connection from your ISP in order to have a connection fast enough to support HD.

How do I Report Sound/Video Problems?

If you experience any of the following issues, you may report the problem at netflix.com:

Audio did not match the picture/was out-of-sync

Parts of the audio were missing or cut-off

No subtitles on a foreign language film

Picture was blurry

Picture was unwatchable or missing

Wrong movie/TV episode started playing

To report these issues:

1. Sign-in to your account on netflix.com.

. Click the Your Account & Help link in the upper right of your web browser.

3. In the INSTANT WATCHING box, click Report problem.

NOTE: For streaming videos, the Report Problem link is available for a maximum of 5 days.

4. Check the available boxes to indicate the problem(s) you experienced.

5. Click Continue.

I am experiencing interference with transfers and downloads.

Can I restrict access to Netflix on my TiVo box?: You may restrict access to the Netflix application on your TiVo box with KidZone.

Will Trickplay work with Netflix on my TiVo box?

Because the video is streaming, and is not downloaded, rewinding, instant-replay, and fast-forward will behave a little differently than regular playback. Pause, play and slow-motion will function normally.

Pause, play and slow-motion will function normally, but you will not be able to fast-forward the streaming video. You can pause a streaming video while watching online through the Netflix Watch Instantly feature and return to the pause-point while watching the same streaming video on your box, and vice versa.

What do I do if I get a Netflix playback messages?: If you receive a message indicating that you are already playing the video elsewhere, it is possible that you started playing a video from your Netflix instant Queue on a PC or other Netflix ready device. Please confirm that any such playback is stopped before using Netflix on TiVo. If you have stopped playback and are still seeing this message, try playing another item on the other device and then press stop (or 'Back' in your browser on a PC). If that does not resolve the issue, please contact Netflix Customer Support.

I am seeing the message “Sorry, that title is not available to watch instantly.”

There are two reasons that this message appears:

The show or movie you’re trying to watch is an upcoming video on Netflix and is not ready for Instant Viewing.
TiVo service is currently undergoing maintenance.

Wait for 24 – 48 hours and try your video again. If the problem continues, contact Netflix Customer Support to confirm the video is available for Instant Viewing.

Do I need to change any of my DVR Preferences?

There are some account settings that can interfere with Netflix working properly. If you are experiencing problems, check the following two settings on your account:

2. Your Privacy Status must be set to Opt-In.

Click here for instructions to check your Opt-In status online

1. Log onto My Account.

2. On the left hand side of your account information is the Privacy status. What is it set to?

Opt-In: Nothing further needs to be done.

Opt-Out: Contact TiVo Customer Support and ask the agent to check your "Opt-In" status.

Click here for instruction to check your Opt-In status on your TiVo box

1. From TiVo Central go to Messages & Settings > Account & System Information > System Information.

2. Scroll to Opt Status: What is it set to?

Opt-In: Nothing further needs to be done.

Opt-Out: Contact TiVo Customer Support and ask the agent to check your "Opt-In" status.

I am experiencing network connection issues.

The following routers are known to contain security features which prevent use of the Netflix on TiVo application. Please contact the manufacturer of your Networking device for support.