My TiVo box does not respond to my TiVo remote control

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If you want to control two TiVo boxes with one remote, go to Controlling two TiVo boxes with one remote.


If your TiVo box is not responding to your Remote Control, perform one or more of the following steps:

1. Check to make sure that you are using the remote control that came with your TiVo box. It will have a TiVo button on it.

NOTE: If you are using a Crestron remote, please see Crestron integration for HD TiVo boxes

2. Press any button on the remote control to verify that the red light (amber light for Premiere remotes) above the TiVo button on the remote control flashes. If it does not, perform the following:

  • Check to verify the batteries are inserted correctly. Both batteries should be inserted negative end first.
  • Try removing the batteries from the remote. Wait 30 seconds and replace the batteries.
  • Try replacing the batteries with new batteries. If this is a new TiVo box, try batteries that did not come with the box.
  • If the light still will not respond, continue to Step 11.

3. If the remote has a 1-2 switch, change to the other setting and push the TiVo button on the remote control to go to TiVo Central.

4. Check for obstructions that may be blocking the signal from the remote control reaching the IR sensor that is behind the front center panel of your box. For example, an entertainment center cabinet door may be blocking the signal from your remote reaching your box.

5. Locate all remote controls for other devices and verify there is not another remote control sending an IR signal. The following are examples of other devices that might have remotes causing interference: TV, DVD, stereo, or wireless game controller.

6. Try resetting the remote control address so that it will control any box. To reset the remote control address:

  • Hold down the PAUSE and TiVo buttons for 5 seconds, until the red light (amber light for Premiere remotes) on the remote comes on.
  • Use the number buttons to enter 0. A remote control set to remote address 0 will control any box.

7. Turn off your TV's backlight function.

8. Turn off any computer monitors in the room.

9. Flash a bright light on the front of the box to reset the IR receiver.

10. Perform a global reset of the remote control. For more information, go to How Do I Perform a Global Reset for My Remote Control?

NOTE: After performing a global reset, you can reprogram your remote. For information on programming the remote, go to How Do I Program My Remote to Control a TV/Stereo?

11. Powercycle your box by removing the power cord from the back of the box and waiting 30 seconds before plugging it back in and look for the TiVo start up screen.

NOTE: If you do not see the TiVo start up screen, verify you are viewing the correct input channel on your TV. For more information, go to My box Powers on, but I Do Not See Any Screens.

12. If the red light (amber light for Premiere remotes) does not flash or the remote continues to be unresponsive, you will need to purchase a new remote control at the TiVo Store.

NOTE: If you believe your remote control is under warranty, call our customer service team at 877-367-8486 to arrange a replacement.

 


Interference from a Television

1. While the TV is off, press the ‘Select’ button on the TiVo remote. If the box's yellow light flashes, the box understood the command. Proceed to step 2. If the box's yellow light did not turn on, the command was not received by the box. See Television functions that may cause remote interference below.

2. While the TV is on, press the ‘Select’ button and notice if the yellow light responds. If it does, the television is not likely the cause of the issue. If the light does not appear, turn the TV off and try again. If the light appears when the television is off, but does not appear when the television is on, proceed to step 3.

3. Do you have a plasma or LCD TV?

Yes: Go to Television functions that may cause remote interference
No: Please contact TiVo Customer Support for assistance.

 

Television functions that may cause remote interference

Plasma TVs placed too close to the IR Receiver of the box can cause issues which prevent the IR commands from being properly received by the box. Move the box away from the TV and try again.

Certain LCD TV backlights can cause IR interference which prevents IR commands from reaching the box. Some of these types of televisions have features or settings that modify the backlight levels and can create IR interference. Examples include: Energy Saving settings or auto dimming features which adjusts the backlight settings based on ambient light. Check your TV settings to see if any of these settings are active. If so, disable it or try modifying the backlight setting manually to a higher or lower level until the box is able to respond.

If the above steps did not work, it may be a hardware issue. Please contact TiVo Customer Support or purchase a new remote control at the TiVo Store.


 

 

Need additional assistance? Chat with a TiVo representative.

To get help from other TiVo users, visit the TiVo Help Forums.

 

 

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