I see a "Searching for Signal" screen or a blue screen with a TiVo logo (Series2 only)

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This article refers to Series2 DVRs. If you are getting the "Searching for Signal" message or a similar message on a Series3, HD, Premiere Series, or Roamio Series DVR, see Roamio and Premiere CableCARD Instructions and FAQ or Series3/HD CableCARD Instructions.

Single tuner TiVo Series2 boxes display a blue screen with a TiVo logo when the box does not detect a valid signal on a channel.

Series2 DT boxes display a "Searching for Signal" screen when no signal is detected or the analog tuner is attempting to display a digital channel. For more information about Series2 DT boxes and digital cable, see Can I view one channel and simultaneously record another with a Series2 or Series2 DT box?

 

Every channel is affected

Only a few channels are affected


If you see a "Searching for Signal" screen or a blue screen with a TiVo logo on EVERY channel, perform the following steps. Check Live TV after each step.

1. Check to make sure that the cables connected to the box are securely attached.

2. Check the System Information screen to make sure that the correct type of program source is selected.

From TiVo Central, select Messages & Settings > Account & System Information > System Information. Look for field(s) that say “Program Source” next to them and make sure they correctly reflect your setup. For example, it should say “cable box” if you have a cable box, or “cable without a box” if you do not.

If the source listed is incorrect, you must repeat Guided Setup to select the correct source. See How Do I Repeat Guided Setup?

NOTE: The Series2 DT box can list two separate sources when set up as a dual tuner using a digital cable system: cable with box and cable, no box.

3. Verify that your cable box, satellite receiver, or digital converter box for antenna is turned on and the auto-off feature is disabled. If the box is turned off, the box will be unable to display live TV or record programs.

4. If you are using an HDTV-compatible cable or satellite box, you may need to change your settings so that your box outputs non-HDTV signals to your box.

If using basic cable or antenna, temporarily remove any splitters between the signal source and the box.

5. Confirm that your box is able to locate a video source.

From TiVo Central, select Messages & Settings > Settings > Video > Video Hookup. Follow the instructions on the screens and make sure that a video source is detected.

If no video source is detected, make sure that your box is connected to your program source. See How Do I Set Up My Single Tuner box?or How Do I Set Up My Dual Tuner box?for instructions.

6. If using a cable or satellite box, remove its power cord, wait 60 seconds, and then plug it back in.

7. Connect the program source (antenna, cable, satellite) directly to the TV (bypassing the box). If you are not able to view channels when connected directly to your TV, contact your cable or satellite provider for assistance.

8. It is possible that the cables being used to connect your cable or satellite box to your box are damaged. Try different cables if available.

9. Series2 DT box only: If you are unable to view any analog channels, it is possible that your cable company provides an all-digital signal only. Call your cable provider to confirm.

10. If you receive an all-digital signal, a digital cable box is required to decode every channel.

WARNING: The Series2 DT box is unable to operate in dual tuner mode when receiving an all-digital signal.

11. Restart the box.


If you see a "Searching for Signal" screen or a blue screen with a TiVo logo on ONLY A FEW channels, perform the following steps. Check LiveTV after each step.

Check to make sure that you actually receive the channel on which you are receiving the screen. If you do not receive the channel, remove it from the guide.

1. From TiVo Central, select Messages & Settings > Settings > Channels > Channel List. Highlight the channel and press SELECT to remove the check mark next to the channel.

If you change to a channel that you do not receive, you will receive this screen. There are two ways you may do this:

  • If you manually choose a channel and enter the channel number incorrectly, you may choose a channel you do not receive.
  • If Guide Options is set to "All Channels" instead of "Channels You Receive," you will see channels that you do not receive. Check Guide Options to ensure that the guide only displays channels you receive. To review and change your options, display the Guide by pressing the GUIDE button on your TiVo remote. Then press ENTER or DISPLAY to see the Guide Options screen. If it says "All," change it to "Channels You Receive."

2. Connect the program source (antenna, cable, satellite) directly to the TV (bypassing the box). If you are not able to view channels when connected directly to your TV, contact your cable or satellite provider for assistance.

3. If you are using an RF splitter, your signal may be degraded and not detectable by the box. Adding a signal amplifier (available at your local electronics store) or trying another splitter may help.

4. The channel may be temporarily experiencing a weak signal. Wait 24 hours, or contact your cable or satellite provider.

5. Restart the box.

NOTE: If you are using an antenna to tune your digital channels, check with the station to see if they are broadcasting in VHF. Not all antennas are capable of receiving VHF signals.

6. Series2 DT box only: If your cable provider has switched to all-digital cable, you may be trying to view a channel that your box no longer receives. See My cable provider says I need new equipment to view some of my channels  for help.

 

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