How do I exchange or repair my DVR?

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To exchange or repair your TiVo Digital Video Recorder (DVR), refer to the following information:

Contact the manufacturer of your DVR to determine if an exchange or repair is needed. For manufacturer contact information, go to TiVo Customer Support.
If you have a DVR manufactured by TiVo, you can find warranty information by referring to the Warranty and Specifications document.

Need additional assistance? Chat with a TiVo representative.

To get help from other TiVo users, visit the TiVo Help Forums.

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Support requests cannot be sent through this form. If you need additional help, please contact TiVo Customer Support.