My TiVo DVR is Stuck on a 'Welcome' or 'Almost There' Screen

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Your DVR displays the following messages during startup:

Welcome...Powering Up

Almost there...a few minutes more

If either one of these messages continues to display for more than 5–8 minutes:

  1. Unplug the power cord from the back of your DVR, disconnect the USB network adapter, Ethernet cable, or phone cord. If a DVR Expander is attached to the DVR, unplug it.
  2. Wait 15 seconds. Reconnect the power cord on you DVR Expander (if applicable), then on your DVR.
  3. Once you see the 'Welcome...Powering Up' screen, wait 5 minutes for the startup process to continue.
  4. You should soon see the 'Almost there...a few minutes more' screen. Wait for at least 5 minutes for the startup process to continue.
  5. Once you see the TiVo Central screen, reconnect your USB network adapter, Ethernet cable, or phone cord.

If this does not solve your issue, contact TiVo customer support.

 

Need additional assistance? Chat with a TiVo representative.

To get help from other TiVo users, visit the TiVo Help Forums.

 

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