Network error messages

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Verizon FiOS customers: Currently, Verizon FiOS is the only Internet service provider that gives its customers MoCA-enabled routers. If you have a MoCA-ready TiVo DVR that connects to the Internet through Verizon FiOS, you will need no additional equipment to enjoy MoCA connectivity.

If you are a Verizon FiOS customer who is experiencing issues with wireless connectivity, consider switching to MoCA. For more information, see MoCA Networking FAQ and Troubleshooting

Before you troubleshoot the error you are receiving, verify the following:

1. Have you completely set up your network and verified that your modem, router, and PC are connected properly?

Yes: Go to Step 2.

No: Finish setting up your network and then force a connectionto the TiVo service.

2. Also make sure that any security measures (i.e. firewall) you installed on your network are configured to allow the box to exchange information with the TiVo service over the Internet. If you need assistance, please contact your router manufacturer.

3. Can you access the Internet with a computer?

Yes, I can connect to the Internet with a computer: Make note of the error code in parentheses on your TiVo box.

No, I cannot connect to the Internet with a computer: There may be an issue with your network; for assistance, go to How to set up a home network. Once the issue is resolved, force a connectionto the TiVo service.

IMPORTANT: If you encounter error D01 - D04, S01 - S04, or S301 - S304 , please see MESSAGE: Service connection failed errors.

4. Select the type of error code you are receiving:

 

 


Troubleshooting Nxx or C1xx Error Codes

Scroll down to the error code your Ethernet or Wireless N box is showing you.

 

Network error message N01 or C101

Box running software 20.2 and above:

No network adapter. (C101)

Make sure that your cables are securely connected.

Box running software 14.8 to 14.9.2.2:

No network adapter. (N01)

Make sure that your cables are securely connected.

Box running software 14.7 and earlier:

A network adapter was not detected. (N01)

Please make sure that your network adapter is securely plugged into a USB port on the back of the box.


Show me how to troubleshoot this error:
Quick Steps

1. If you have a TiVo Wireless G or N Adapter: Remove the adapter from the TiVo box for 15 – 60 seconds and reconnect. Then force a connection to the TiVo service.

2. Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter.

3. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps Which network adapters work with my TiVo DVR?
TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo DVR to your network
How to configure network settings on your DVR

 

Network error message N02 or C102

Box running software 20.2 and above:

Problem with router. (C102)

If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router.

Box running software 14.8 to 14.9.2.2:

Problem with router. (N02)

If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router.

Box running software 14.7 and earlier:

A DHCP server could not be located on the network. (N02)

If the DHCP server is part of your home network, verify that it is turned on and properly configured. If you are using a wired network, check that your Ethernet cable is securely connected.

If you are using an encrypted wireless network, check that your network password is correct.


Show me how to troubleshoot this error:

Please see the following articles for assistance:

MESSAGE: Error message N02/C102/C202 or N07/C107/C207

General network troubleshooting tips

 

Network error message N03 or C103

Box running software 20.2 and above:

Problem with router. (C103)

If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router.

Box running software 14.8 to 14.9.2.2:

Problem with router. (N03)

If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router.

Box running software 14.7 and earlier:

The DHCP server was unable to supply an IP address. (N03)

It might be temporarily out of IP addresses. Wait a few minutes, and then try connecting again. If the DHCP server is part of your home network, try increasing the number of IP addresses it can assign.

Show me how to troubleshoot this error:
Quick Steps

1. Powercycleyour network and then force a connection to the TiVo service.

2. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

3. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips

 

Network error message N04 or C104

Box running software 20.2 and above:

Problem with router. (C104)

If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router.

Box running software 14.8 to 14.9.2.2:

Problem with router. (N04)

If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router.

Box running software 14.7 and earlier:

The DHCP server was unable to supply an IP address. (N04)

It might be temporarily out of IP addresses. Wait a few minutes, and then try connecting again. If the DHCP server is part of your home network, try increasing the number of IP addresses it can assign.

Show me how to troubleshoot this error:
Quick Steps

1. Powercycleyour network and then force a connection to the TiVo service.

2. If the above step did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips

 

Network error message N05 or C105

Box running software 20.2 and above:

Problem with network settings. (C105)

Change the DVR network settings to use a different (and unused) IP address.

Box running software 14.8 to 14.9.2.2:

Problem with network settings. (N05)

Change the DVR network settings to use a different (and unused) IP address.

Box running software 14.7 and earlier:

The specified IP address (x.x.x.x) is already in use by another device on the network. (N05)

Change your network settings to use a different (and unused) IP address.

Show me how to troubleshoot this error:
Quick Steps

1. If the box is using a static IP address, then it will need to be changed. See How to configure network settings on your TiVo boxfor instructions.

2. Powercycleyour network devices, then force a connection to the TiVo service.

3. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

 

Network error message N06

Box running software 14.8 to 14.9.2.2:

Wireless Network Not Found. (N06)

Box running software 14.7 and earlier:

Could not connect to the wireless network. (N06)


Show me how to troubleshoot this error:
Quick Steps

1. Verify your TiVo box has the latest software versionto support the encryption used by your router.

2. Make sure your wireless network is operational and you have sufficient signal strength where the box is located. See How to configure network settings on your TiVo boxfor instructions.

3. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

4. Check for possible interference sources nearby, such as microwave ovens, cordless phones, etc.

5. Powercycleyour network devices, then force a connection to the TiVo service.

6. If applicable, move your wireless adapterto improve signal strength.

7. Contact your router manufacturer to determine whether you need to update your router firmware.

8. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips

 

Network error message N07 or C107

Box running software 20.2 and above:

Router not found. (C107)

If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router.

Box running software 14.8 to 14.9.2.2:

Router not found. (N07)

If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router.

Box running software 14.7 and earlier:

The gateway (router) could not be located. (N07)

Show me how to troubleshoot this error:

Please see the following articles for assistance:

MESSAGE: Error message N02/C102/C202 or N07/C107/C207

General network troubleshooting tips

 

Network error message N08 or C108

Box running software 20.2 and above:

Adapter not set up (C108)

Change the DVR network settings to use this adapter.

Box running software 14.8 to 14.9.2.2:

Adapter not set up (N08)

Change the DVR network settings to use this adapter.

Box running software 14.7 and earlier:

Your network adapter has not been set up for use with the box. (N08)

Select Change network settings to begin setting up your network adapter.

Show me how to troubleshoot this error:
Quick Steps

1. TiVo Wireless N adapter: Verify that your adapter has been set up properly. Please see TiVo Wireless N Adapter Setupfor instructions.

2. Verify you entered the correct name of your networkand/or the correct encryption key or password.

3. Verify your wireless adapter is compatible with your TiVo box.

4. Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter.

5. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips
Which network adapters work with my TiVo box?

 

Network error message N09 or C109

Box running software 20.2 and above:

Problem with network settings. (C109)

Change the DVRs network settings to use this adapter.

Box running software 14.8 to 14.9.2.2:

Problem with network settings. (N09)

Change the DVRs network settings to use this adapter.

Box running software 14.7 and earlier:

A gateway (router) has not been specified. (N09)

Select Change network settings to specify the TCP/IP settings for your gateway.

Show me how to troubleshoot this error:
Quick Steps

1. Verify your router is set to DHCP. Contact your router manufacturer for assistance.

NOTE: If you need assistance, please contact the router manufacturer.

OR

2. Assign a static IP address.for your TiVo box

3. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips

 

Network error message N10

Box running software 14.8 to 14.9.2.2:

Wireless router not found. (N10)

Verify that your access point is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location.

Box running software 14.7 and earlier:

The box could not connect to your wireless access point. (N10)

Verify that your access point is operational, your wireless network settings are properly configured, and that you have sufficient signal strength at this location.

Show me how to troubleshoot this error:
Quick Steps

1. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify you entered the correct name of your network and/or the correct encryption keyor password.

4. TiVo Wireless N adapter: Verify that your adapter has been set up properly. Please see TiVo Wireless N Adapter Setupfor instructions.

5. Powercycleyour network and then force a connection to the TiVo service.

6. If using a wireless extender, verify it has been set up correctly using the manufacturer’s instructions.

7. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips
Which network adapters work with my TiVo box?
TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting

 

Network error message N11 or C111

Box running software 20.2 and above:

Connection interrupted. (C111)

This may be a temporary problem with your home network or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.8 to 14.9.2.2:

Connection interrupted. (N11)

This may be a temporary problem with your home network or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.7 and earlier:

The connection was interrupted. (N11) There might be a temporary problem with your home network or your Internet connection


Show me how to troubleshoot this error:
Quick Steps

1. Wait a few moments and try connecting again.

2. If you continue to experience this problem, restart the TiVo

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps General network troubleshooting tips

 

Network error message N12 or C112

Box running software 20.2 and above:

Problem with the Service. (C112)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.8 to 14.9.2.2:

Problem with the Service. (N12)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.7 and earlier:

The TiVo Service is not answering. (N12)

There might be a temporary problem with the service


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps Using a phone line connection with a home network (no broadband)

 

Network error message N13 or C113

Box running software 20.2 and above:

Problem with the Service. (C113)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.8 to 14.9.2.2:

Problem with the Service. (N13)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.7 and earlier:

The TiVo Service is not answering. (N13)

There might be a temporary problem with the Internet.

Show me how to troubleshoot this error:
Quick Steps

1. Wait a few moments and try connecting again.

2. If you continue to experience this problem, restart the TiVo

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
General network troubleshooting tips
How to connect a TiVo device to your network
How to configure network settings on your TiVo device

 

Network error message N14 or C114

Box running software 20.2 and above:

Problem with the Service. (C114)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.8 to 14.9.2.2:

Problem with the Service. (N14)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

Box running software 14.7 and earlier:

The TiVo Service is not answering. (N14)

There might be a temporary problem with the service

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

3. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps Using a phone line connection with a home network (no broadband)

 

Network error message N15 or C115

Box running software 20.2 and above:

In Guided Setup:

There is a problem with the connection. (C115)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (C115)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.8 to 14.9.2.2:

In Guided Setup:

There is a problem with the connection. (N15)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (N15)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.7 and earlier:

In Guided Setup:

Unrecoverable Guided Setup error. (N15)

Restart the box.

 

After Guided Setup:

Problem encountered while connecting to the TiVo service. (N15)

Restart the box and try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

5. Powercycleyour network devices, then force a connection to the TiVo service.

6. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo box to your network
How to configure network settings on your TiVo box

 

Network error message N16 or C116

Box running software 20.2 and above:

In Guided Setup:

There is a problem with the connection. (C116)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (C116)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.8 to 14.9.2.2:

In Guided Setup:

There is a problem with the connection. (N16)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (N16)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.7 and earlier:

In Guided Setup:

Unrecoverable Guided Setup error. (N16)

Restart the box.

 

After Guided Setup:

Problem encountered while connecting to the TiVo service. (N16)

Restart the box and try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

5. Powercycleyour network devices, then force a connection to the TiVo service.

6. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo box to your network
How to configure network settings on your TiVo box

 

Network error message N17 or C117

Box running software 20.2 and above:

In Guided Setup:

There is a problem with the connection. (C117)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (C117)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.8 to 14.9.2.2:

In Guided Setup:

There is a problem with the connection. (N17)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (N17)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.7 and earlier:

In Guided Setup:

Unrecoverable Guided Setup error. (N17)

Restart the box.

 

After Guided Setup:

Problem encountered while connecting to the TiVo service. (N17)

Restart the box and try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

5. Powercycleyour network devices, then force a connection to the TiVo service.

6. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo box to your network
How to configure network settings on your TiVo box

 

Network error message N18 or C118

Box running software 20.2 and above:

In Guided Setup:

There is a problem with the connection. (C118)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (C118)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.8 to 14.9.2.2:

In Guided Setup:

There is a problem with the connection. (N18)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (N18)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.7 and earlier:

In Guided Setup:

Unrecoverable Guided Setup error. (N18)

Restart the box.

 

After Guided Setup:

Problem encountered while connecting to the TiVo service. (N18)

Restart the box and try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

5. Powercycleyour network devices, then force a connection to the TiVo service.

6. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo box to your network
How to configure network settings on your TiVo box

 

Network error message N19 or C119

Box running software 20.2 and above:

In Guided Setup:

There is a problem with the connection. (C119)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (C119)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.8 to 14.9.2.2:

In Guided Setup:

There is a problem with the connection. (N19)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (N19)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.7 and earlier:

In Guided Setup:

Unrecoverable Guided Setup error. (N19)

Restart the box.

 

After Guided Setup:

Problem encountered while connecting to the TiVo service. (N19)

Restart the box and try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

5. Powercycleyour network devices, then force a connection to the TiVo service.

6. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo box to your network
How to configure network settings on your TiVo box

 

Network error message N20 or C120

Box running software 20.2 and above:

In Guided Setup:

There is a problem with the connection. (C120)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (C120)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.8 to 14.9.2.2:

In Guided Setup:

There is a problem with the connection. (N20)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

After Guided Setup:

Problem with the connection. (N20)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

Box running software 14.7 and earlier:

In Guided Setup:

Unrecoverable Guided Setup error. (N20)

Restart the box.

 

After Guided Setup:

Problem encountered while connecting to the TiVo service. (N20)

Restart the box and try again.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If using a TiVo Wireless G adapter or a compatible wireless adapter with a Series2 box, check the signal strength.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

5. Powercycleyour network devices, then force a connection to the TiVo service.

6. If the above steps did not resolve your issue, see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo box to your network
How to configure network settings on your TiVo box

 

Network error message N21 or C121

Box running software 20.2 and above:

Problem with the network. (C121)

If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Box running software 14.8 to 14.9.2.2:

Problem with the network. (N21)

If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Box running software 14.7 and earlier:

In Guided Setup:

The DNS server was located, but is not responding properly. (N21)

Verify that your network settings are correct.

 

After Guided Setup:

The DNS server was located, but is not responding properly. (N21)

Verify that your network settings are correct and that there is a connection to the Internet.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. Verify that the IP addresses and portsyour box needs to connect to the service have not been blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

3. Powercycleyour network devices, then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips

 

Network error message N22 or C122

Box running software 20.2 and above:

Problem with the network. (C122)

If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Box running software 14.8 to 14.9.2.2:

Problem with the network. (N22)

If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Box running software 14.7 and earlier:

In Guided Setup:

The DNS server was located, but is not responding properly. (N22)

Verify that your network settings are correct.

 

After Guided Setup:

The DNS server was located, but is not responding properly. (N22)

Verify that your network settings are correct and that there is a connection to the Internet.


Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. Verify that the IP addresses and portsyour box needs to connect to the service have not been blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

3. Powercycleyour network devices, then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips

 

Network error message N23

Box running software 14.8 to 14.9.2.2:

Problem with the network. (N23)

Verify that your network settings are correct.

Box running software 14.7 and earlier:

The password for the network is either incorrect or missing. (N23)

Select Change network settings to make any necessary changes to your network name and password.

Show me how to troubleshoot this error:
Quick Steps

1. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

2. Verify you entered the correct name of your network and/or the correct encryption keyor password.

3. Powercycleyour network devices, then force a connection to the TiVo service.

4. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps How to configure network settings on your TiVo box
General network troubleshooting tips

 

Network error message N24 or C124

Box running software 20.2 and above:

Problem with the network adapter. (C124)

Make sure all of the cables attached to the network adapter are securely connected.

Box running software 14.8 to 14.9.2.2:

Problem with the network adapter. (N24)

Make sure all of the cables attached to the network adapter are securely connected.

Box running software 14.7 and earlier:

In Guided Setup:

Problem encountered with the network adapter. (N24)

Please make sure that your network adapter is securely plugged into a USB port on the back of the box.


Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Powercycleyour network devices, then force a connection to the TiVo service.

3. Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter.

4. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps General network troubleshooting tips
TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting

 

Network error message N25 or C125

Box running software 20.2 and above:

Problem with the network. (C125)

If the connection has worked before and you have not made any recent changes to your home router, try restarting the router.

Box running software 14.8 to 14.9.2.2:

Problem with the network. (N25)

If the connection has worked before and you have not made any recent changes to your home router, try restarting the router.

Box running software 14.7 and earlier:

To connect to the TiVo Service, the TiVo box must use either UDP port 123 or TCP port 37. Neither of these ports was available. (N25)


Show me how to troubleshoot this error:
Quick Steps

1. Powercycleyour network devices, then force a connection to the TiVo service.

2. Verify that the IP addresses and portsyour box needs to connect to the service have not been blocked. Specifically make sure that UDP port 123 and TCP port 37 have been unblocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

3. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips
How to connect a TiVo box to your network
How to configure network settings on your TiVo box

 

Network error message N26 or C126

Box running software 20.2 and above:

Problem with the network adapter. (C126)

Unplug all the cables attached to the network adapter. Wait 15 seconds and plug them back in again.

Box running software 14.8 to 14.9.2.2:

Problem with the network adapter. (N26)

Unplug all the cables attached to the network adapter. Wait 15 seconds and plug them back in again.

Box running software 14.7 and earlier:

In Guided Setup:

Problem encountered while connecting to the TiVo service. (N26)


Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Powercycleyour TiVo box.

3. Powercycleyour network devices, then force a connection to the TiVo service.

4. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps General network troubleshooting tips
TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting

 

Network error message N27 or C127

Box running software 20.2 and above:

No Network Connection. (C127)

If you’re using Ethernet, be sure the network cable is securely connected to both the router and the Ethernet/network adapter on the back of the DVR.

If you’re using MoCA (coax) networking, be sure the coax cable is connected to both the router and the back of your DVR. If you set a password for your MoCA network, be sure it is set correctly under Messages & Settings > Settings > Network and Phone > Change network settings > MoCA (coax) Connection.

Box running software 14.8 to 14.9.2.2:

No Network Connection. (N27)

Make sure the network cable is securely connected to both the router and Ethernet port/network adapter on the back of the DVR.

Box running software 14.7 and earlier:

The TiVo box encountered a problem connecting to the network. (N27)

Please make sure your network cable is securely plugged into the ethernet port/network adapter on the back of the TiVo box.

Show me how to troubleshoot this error:
Quick Steps

1. Ethernet only: Try another port on your router, or try replacing the cable.

2. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

3. Powercycleyour network devices, then force a connection to the TiVo service.

4. TiVo Wireless N adapter: Verify that your adapter has been set up properly. Please see TiVo Wireless N Adapter Setupfor instructions.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps General network troubleshooting tips

 

Network error message N30 or C130

Box running software 20.2 and above:

Check your Internet connection. (C130)

If your computer can’t connect to the Internet either, you may want to reboot your router.

Some options will not be available until you fix your Internet connection.

Box running software 14.8 to 14.9.2.2:

Check your Internet connection. (N30)

If your computer can’t connect to the Internet either, you may want to reboot your router.

Some options will not be available until you fix your Internet connection.

Box running software 14.7 and earlier:

This error will not appear on boxes running these versions of software.

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Make sure your wireless network is operational and you have sufficient signal strength where the box is located. See How to configure network settings on your TiVo boxfor instructions.

3. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

4. Powercycleyour network devices, then force a connection to the TiVo service again.

5. Powercycleyour box.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips

 

Network error message N31 or C131

Box running software 20.2 and above:

Cannot connect to the service. (C131)

Some options will not be available until this issue is fixed. Please try connection to the Service again.

Box running software 14.8 to 14.9.2.2:

Cannot connect to the service. (N31)

Some options will not be available until this issue is fixed. Please try connection to the Service again.

Box running software 14.7 and earlier:

This error will not appear on boxes running these versions of software.

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Make sure your wireless network is operational and you have sufficient signal strength where the box is located. See How to configure network settings on your TiVo boxfor instructions.

3. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

4. Powercycleyour network devices, then force a connection to the TiVo service again.

5. Powercycleyour box.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips

 

Network error message N32 or C132

Box running software 20.2 and above:

Internet Connection Problem. (C132)

If you set up your own DNS server (not common), verify that it is running and properly configured.

Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Some options will not be available until you fix your Internet connection.

Box running software 14.8 to 14.9.2.2:

Internet Connection Problem. (N32)

If you set up your own DNS server (not common), verify that it is running and properly configured.

Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Some options will not be available until you fix your Internet connection.

Box running software 14.7 and earlier:

This error will not appear on boxes running these versions of software.

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Make sure your wireless network is operational and you have sufficient signal strength where the box is located. See How to configure network settings on your TiVo boxfor instructions.

3. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

4. Powercycleyour network devices, then force a connection to the TiVo service again.

5. Powercycleyour box.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps TiVo Wireless G USB Adapter troubleshooting
TiVo Wireless N Adapter Troubleshooting
General network troubleshooting tips

 

Network error message N33 or C133

DVR running software 20.4.1 and above:

Cannot connect to the service. (C133)

"There is a temporary problem with the connection to the TiVo Service. Don't worry—we'll have things back to normal shortly. In the meantime, you can watch live TV, recordings, and on demand shows. For updates on this issue, visit status.tivo.com."

Without a connection to the TiVo service you will be unable to use the following features:

  • Search
  • Browse
  • What to Watch Now

NOTE: If you are using a wireless connection to your network, you can see this message if the wireless signal is lost.

DVR running software 20.2 to 20.4.1:

Cannot connect to the service. (N33)

This is a temporary problem with the Service. Some options will not be available until this issue is fixed. Please try again in a few minutes.

IMPORTANT: This error often appears if you have WiFi enabled at the same time you have an Ethernet cable connected to your DVR. Only one active network connection type is supported.

To use your wired Ethernet connection, disable the wireless connection. To use the wireless connection, disconnect the Ethernet cable from the DVR.

DVR running software 14.8 to 14.9.2.2:

Cannot connect to the service. (N33)

This is a temporary problem with the Service. Some options will not be available until this issue is fixed. Please try again in a few minutes.


Show me how to troubleshoot this error:

This is a TiVo Service-related issue which we are working to resolve quickly. Please try again later. In the meantime, you can still watch live TV, recordings, and On-Demand shows. If these features are also not functioning, you will need to update your TiVo software version.

 

Network error message N34 or C134

Box running software 20.2 and above:

Please Activate Service. (C134)

This message is intended to notify you that the DVR is not subscribed to the TiVo Service.

Box running software 14.8 to 14.9.2.2:

Please Activate Service. (N34)

This message is intended to notify you that the DVR is not subscribed to the TiVo Service.

Box running software 14.7 and earlier:

This error will not appear on boxes running these versions of software.


Show me how to troubleshoot this error:
Quick Steps

Have you activated service on your box yet?

No: See Activating my TiVo servicefor further assistance.
Yes: Continue on to Step 2.

2. Has it been more than 24 hours since you have activated your box?

No: Activations can take between 2 hours to 24 hours. Please allow your account time to complete the activation process.
Yes: Continue to Step 3.

3. Powercycleyour TiVo box.

4. Force a connection to the TiVo service again.

5. If the above steps did not resolve your issue, please contact TiVo Customer Supportfor assistance.


Network error message C138

Box running software 20.2 and above:

Problem with network settings. (C138)

There is a problem with your network settings. The specified IP address is outside the range of allowed IP addresses.

Change the TiVo box’s network settings to use a different (and allowed) IP address.

Box running software 14.8 to 14.9.2.2:

This error will not appear on boxes running these versions of software.

Box running software 14.7 and earlier:

This error will not appear on boxes running these versions of software.


Show me how to troubleshoot this error:
Quick Steps

1. If the box is using a static IP address, then it will need to be changed. See How to configure network settings on your TiVo boxfor instructions.

2. Powercycleyour network devices, then force a connection to the TiVo service.

3. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.


Network error message C139

Box running software 20.2 and above:

Problem with network settings. (C139)

There is a problem with your network settings. The IP address assigned by the DHCP server in your home network is outside the range of allowed IP addresses.

Configure the DHCP server to use a different (and allowed) IP address range.

Box running software 14.8 to 14.9.2.2:

This error will not appear on boxes running these versions of software.

Box running software 14.7 and earlier:

This error will not appear on boxes running these versions of software.


Show me how to troubleshoot this error:
Quick Steps

1. If the box is using a static IP address, then it will need to be changed. See How to configure network settings on your TiVo boxfor instructions.

2. Powercycleyour network devices, then force a connection to the TiVo service.

3. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.


 

 


Troubleshooting C2xx Error Codes

Scroll down to the error code your TiVo box is displaying.

 

Network error message: C201

No network adapter. (C201)

Restart the DVR and try again, or choose a different type of network connection.

 

Show me how to troubleshoot this error:
Quick Steps

1. Remove the adapter from the TiVo box for 15 - 60 seconds and reconnect. Then force a connection to the TiVo service.

2. Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter.

3. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo DVR to your network

How to configure network settings on your DVR

 

Network error message: C202

Problem with router. (C202)

If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router.

 

Show me how to troubleshoot this error:

Please see the following articles for assistance:

MESSAGE: Error message N02/C102/C202 or N07/C107/C207

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C203

Problem with router. (C203)

If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router.

 

Show me how to troubleshoot this error:
Quick Steps

1. Powercycleyour network and then force a connection to the TiVo service.

2. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

3. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C204

Problem with router. (C204)

If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router’s settings. If the connection has worked before, try rebooting your router.

 

Show me how to troubleshoot this error:
Quick Steps

1. Powercycleyour network, and then force a connection to the TiVo service.

2. If the above step did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C205

Problem with network settings. (C205)

Change the DVR network settings to use a different (and unused) IP address.

 

Show me how to troubleshoot this error:
Quick Steps

1. If the box is using a static IP address, then it will need to be changed. See How to configure network settings on your TiVo boxfor instructions.

2. Powercycleyour network, and then force a connection to the TiVo service.

3. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

 

Network error message: C206

Incorrect Wireless Setup. (C206)

1. Make sure that the wireless adapter is securely connected and your router is switched on.

2. Check your network settings under Messages & Settings > Settings > Network & Phone then try again.

3. If your DVR was installed by your cable or satellite provider, contact them for further assistance.

 

Show me how to troubleshoot this error:
Quick Steps

1. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

2. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

5. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

6. Powercycleyour network, and then force a connection to the TiVo service.

7. Powercycleyour box.

8. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C207

Router not found. (C207)

If this is the first time you have connected to this router, or if you have recently changed its configuration, please check your router settings. If the connection has worked before, try rebooting your router.

 

Show me how to troubleshoot this error:

Please see the following articles for assistance:

MESSAGE: Error message N02/C102/C202 or N07/C107/C207

General network troubleshooting tips

 

Network error message: C208

Adapter not set up. (C208)

Change the DVRs network settings to use this adapter.

 

Show me how to troubleshoot this error:
Quick Steps

1. Verify you entered the correct name of your network and/or the correct encryption key or password.

2. Verify your wireless adapter is compatible with your TiVo box.

3. Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter.

4. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

Which network adapters work with my TiVo box?

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C209

Problem with network settings. (C209)

Change the DVRs network settings to use this adapter.

 

Show me how to troubleshoot this error:
Quick Steps

1. Verify your router is set to DHCP. Contact your router manufacturer for assistance.

NOTE: If you need assistance, please contact the router manufacturer.

OR

2. Assign a static IP addressfor your TiVo box.

3. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C210

Wireless router not found. (C210)

1. Make sure that the wireless adapter is securely connected and your router is switched on.

2. Check your network settings under Messages & Settings > Settings > Network & Phone then try again.

3. If your DVR was installed by your cable or satellite provider, contact them for further assistance.

 

Show me how to troubleshoot this error:
Quick Steps

1. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

2. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

5. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

6. Powercycleyour network, and then force a connection to the TiVo service.

7. Powercycleyour box.

8. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

Which network adapters work with my TiVo box?

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C211

Connection interrupted. (C211)

This may be a temporary problem with your home network or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:
Quick Steps

1. If applicable, move your wireless adapterto improve signal strength.

2. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

4. Powercycleyour network, and then force a connection to the TiVo service.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C212

Problem with the Service. (C212)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

 

Network error message: C213

Problem with the Service. (C213)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:
Quick Steps

1. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

2. Verify you entered the correct name of your network and/or the correct encryption key or password.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C214

Problem with the Service. (C214)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

 

Network error message: C215

In Guided Setup:

There is a problem with the connection. (C215)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

Otherwise:

Problem with the connection. (C215)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C216

In Guided Setup:

There is a problem with the connection. (C216)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

Otherwise:

Problem with the connection. (C216)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C217

In Guided Setup:

There is a problem with the connection. (C217)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

Otherwise:

Problem with the connection. (C217)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C218

In Guided Setup:

There is a problem with the connection. (C218)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

Otherwise:

Problem with the connection. (C218)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C219

In Guided Setup:

There is a problem with the connection. (C219)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

Otherwise:

Problem with the connection. (C219)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C220

In Guided Setup:

There is a problem with the connection. (C220)

You will need to restart the DVR and repeat Guided Setup from the beginning.

Unplug the power cord, wait at least 15 seconds, and then plug it back in. After a few minutes, Guided Setup should appear.

 

Otherwise:

Problem with the connection. (C220)

This may be a temporary problem with the Service or your Internet connection. Please wait a few minutes and then try again. If you continue to experience this problem, please restart the DVR.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C221

Problem with the network. (C221)

If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C222

Problem with the network. (C222)

If you set up your own DNS server (not common), verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, and then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C223

Problem with the network. (C223)

1. Make sure that the wireless adapter is securely connected and your router is switched on.

2. Check your network settings under Messages & Settings > Settings > Network & Phone then try again.

3. If your DVR was installed by your cable or satellite provider, contact them for further assistance.

 

Show me how to troubleshoot this error:
Quick Steps

1. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

2. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

5. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

6. Powercycleyour network, and then force a connection to the TiVo service.

7. Powercycleyour box.

8. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

How to configure network settings on your TiVo box

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C224

Problem with the network adapter. (C224)

Make sure all of the cables attached to the network adapter are securely connected.

 

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Powercycleyour network, and then force a connection to the TiVo service.

3. Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter.

4. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C225

Problem with the network. (C225)

If the connection has worked before and you have not made any recent changes to your home router, try restarting the router.

 

Show me how to troubleshoot this error:
Quick Steps

1. Wait for 10 - 20 minutes, then force a connection to the TiVo service.

2. If applicable, move your wireless adapterto improve signal strength.

3. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box

 

Network error message: C226

Problem with the network adapter. (C226)

Unplug all the cables attached to the network adapter. Wait 15 seconds and plug them back in again.

 

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Powercycleyour TiVo box.

3. Powercycleyour network, and then force a connection to the TiVo service.

4. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C227

No Network Connection. (C227)

Make sure the wireless adapter is plugged in correctly, and that your wireless router is switched on.

 

Show me how to troubleshoot this error:
Quick Steps

1. Try another USB port for the TiVo Wireless G Adapter or Ethernet cable for the TiVo Wireless N Adapter.

2. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

3. Powercycleyour network, and then force a connection to the TiVo service.

4. TiVo Wireless N adapter: Verify that your adapter has been set up properly. Please see TiVo Wireless N Adapter Setup for instructions.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

General network troubleshooting tips

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C230

Check your Internet connection. (C230)

If your computer can’t connect to the Internet either, you may want to reboot your router.

Some options will not be available until you fix your Internet connection.

 

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

3. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. Powercycleyour box.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C231

Cannot connect to the service. (C231)

Some options will not be available until this issue is fixed. Please try connection to the Service again.

 

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

3. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. Powercycleyour box.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C232

Internet Connection Problem. (C232)

If you set up your own DNS server (not common), verify that it is running and properly configured. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider.

Some options will not be available until you fix your Internet connection.

 

Show me how to troubleshoot this error:
Quick Steps

1. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

2. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

3. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. Powercycleyour box.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C233

Invalid Network Settings. (C233)

1. Make sure that the wireless adapter is securely connected and your router is switched on.

2. Check your network settings under Messages & Settings > Settings > Network & Phone then try again.

3. If your DVR was installed by your cable or satellite provider, contact them for further assistance.

 

Show me how to troubleshoot this error:
Quick Steps

1. Make sure your wireless network is operational and you have sufficient signal strengthwhere the box is located. See How to configure network settings on your TiVo boxfor instructions.

2. Unplug your network adapter for 15 - 60 seconds. Plug it back in, then force a connection to the TiVo service.

3. If applicable, move your wireless adapterto improve signal strength.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

5. Verify you entered the correct the correct name of your network and/or the correct encryption keyor password.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

6. Powercycleyour network, and then force a connection to the TiVo service.

7. Powercycleyour box.

8. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.


Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

 

Network error message: C234

Problem with network settings. (C234)

There is a problem with your network settings. The specified IP address is outside the range of allowed IP addresses.

Change the TiVo box’s network settings to use a different (and allowed) IP address.

 

Show me how to troubleshoot this error:
Quick Steps

1. If the box is using a static IP address, then it will need to be changed. See How to configure network settings on your TiVo boxfor instructions.

2. Powercycleyour network devices, then force a connection to the TiVo service.

3. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

 

Network error message: C235

Problem with network settings. (C235)

There is a problem with your network settings. The IP address assigned by the DHCP server in your home network is outside the range of allowed IP addresses.

Configure the DHCP server to use a different (and allowed) IP address range.

 

Show me how to troubleshoot this error:
Quick Steps

1. If the box is using a static IP address, then it will need to be changed. See How to configure network settings on your TiVo boxfor instructions.

2. Powercycleyour network devices, then force a connection to the TiVo service.

3. Renew the DHCP lease on your router.

NOTE: If you need assistance, please contact the router manufacturer.

 

 


Troubleshooting C4xx Error Codes

Scroll down to the error code your TiVo box is displaying.

 

Network error message C421

The host DVR cannot be found.

There may be a problem with your home network or the network connection on your TiVo device, or the device may have been unplugged.

You can still watch shows from other TiVo devices on your network.

 

Show me how to troubleshoot this error:
Quick Steps

IMPORTANT! Multi-Room Streaming and TiVo Stream do not support a wireless connection. You will need to use an Ethernet or MoCA connection.

1. Verify that all network connections are secure and that the cables are not crimped or damaged.

2. If applicable, move your wireless adapter to improve signal strength.

3. Check that the host DVR can connect to the TiVo service.

4. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify that all the necessary ports are open. Also, verify you do not need a password to connect to the Internet.

5. Powercycle your networkand force a connection to the TiVo service.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.

Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

TiVo Wireless N Adapter Troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box


 

Network error message C422

Host Disconnected - Some DVRs Found

There may be a problem with your home network or the network connection for your Host TiVo DVR may be unplugged.

 

Show me how to troubleshoot this error:
Quick Steps

IMPORTANT! Multi-Room Streaming and TiVo Stream do not support a wireless connection. You will need to use an Ethernet or MoCA connection.

1. Verify that all network connections are secure and that the cables are not crimped or damaged.

2. Check that the host DVR can connect to the TiVo service.

3. Verify that the IP addresses and ports needed to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify that all the necessary ports are open. Also, verify you do not need a password to connect to the Internet.

4. Powercycle your networkand force a connection to the TiVo service.

5. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.

Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

TiVo Wireless N Adapter Troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box


 

Network error message C423

Can't Connect to TiVo Box. (C423)

The TiVo box could not be found. There may be a problem with your home network or the network connection on your TiVo boxes, or the TiVo box may have been unplugged.

 

Show me how to troubleshoot this error:
Quick Steps

1. Verify that all network connections are secure and that the cables are not crimped or damaged.

2. If applicable, move your wireless adapterto improve signal strength.

3. Check connection of remote box to make sure it can connect.

4. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

5. Powercycle your network, and then force a connection to the TiVo service.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

6. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.

Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

TiVo Wireless N Adapter Troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box


 

Network error message C424

Can't Connect to TiVo Box. (C424)

The TiVo box could not be found. The Ethernet cable is unplugged. Make sure the network cable is securely connected to both the router and the Ethernet port on the back of this TiVo box.

 

Show me how to troubleshoot this error:
Quick Steps

1. Verify that all network connections are secure and that the cables are not crimped or damaged.

2. If applicable, move your wireless adapterto improve signal strength.

3. Make sure destination box can connect to network.

4. Powercycleyour network, and then force a connection to the TiVo service.

5. Verify that the IP addresses and portsneeded to connect to the TiVo service are not blocked.

NOTE: If you need assistance, please contact the router manufacturer.

6. Powercycleyour network, and then force a connection to the TiVo service.

SPECIAL INSTRUCTIONS: If you are in a dorm or apartment using provided Internet service, contact the dorm or apartment IT department. Ask them to add your TiVo’s MAC to the allowed list, and verify all necessary ports have been opened. Also verify you do not need a password to connect to the Internet.

7. If the above steps did not resolve your issue, please see Detailed Troubleshooting Steps below for additional assistance.

Detailed Troubleshooting Steps

TiVo Wireless G USB Adapter troubleshooting

TiVo Wireless N Adapter Troubleshooting

General network troubleshooting tips

How to connect a TiVo box to your network

How to configure network settings on your TiVo box


 

Network error message C425

The host DVR cannot be found.

The Ethernet cable is unplugged. Make sure the network cable is securely connected to both the router and the Ethernet port on the back of this TiVo device.

 

Show me how to troubleshoot this error:
Quick Steps

Plug the Ethernet cable into the TiVo device.


 

How do I find the MAC for my TiVo box?

To find your TiVo box's MAC (Media Access Control) identification:

1. From TiVo Central, go to Messages & Settings > Phone & network (or Network & phone) > View Network Status.

2. Find the line that begins with MAC ID: This is the MAC ID of your TiVo box.

 

I've completed all troubleshooting and the issue is still unresolved

If you have followed all the Quick Steps and tried any Detailed Troubleshooting Steps provided, please contact TiVo Customer Support for further assistance.

 

 

 

 

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