TiVo Store Orders: Returns & Exchanges

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TiVo offers a 30-day Money Back Guarantee for all items purchased directly from TiVo. You may return an item for any reason within 30 days of your purchase date to receive a full refund.* Just contact TiVo Customer Support for approval and instructions. All returns must be approved by TiVo.

DVR returns

Once TiVo has approved your return, you will receive a prepaid shipping label and shipping instructions.

TiVo Mini & Accessories returns

When returning your TiVo Mini or TiVo accessory, please send it with a tracking number to ensure that your order is delivered to TiVo and that it is not lost in transit. We also recommend that you insure your return. You are responsible for all shipping and insurance charges on the return of these items.

We cannot accept returns for refund after the 30-day Money Back Guarantee. We will not accept items for return or exchange that are returned within 30 days, but are not in saleable condition or which have missing parts.

* Returned merchandise must include all original components, literature, warranties, and packaging in the same saleable condition in which it was received. Refunds for returns will cover product amount and any sales tax charged. Refunds will not be made for any shipping and handling charges. Returns not meeting these requirements may be subject to a restocking fee equaling 15% of the price paid for the Item (not including taxes). Damaged merchandise, cosmetically or otherwise, is subject to a restocking fee on a case-by-case basis. If an order has shipped, it is the purchaser's responsibility to accept the shipment and return the order per our Return Policy. Orders that are refused at the designated shipping address may incur a 15% restocking fee.


To exchange a damaged or defective item, please see TiVo Store Orders: Damaged & Defective Items for instructions.


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