My Account: Online TiVo Account Management Tools

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You can use My Account to:

  • Activate TiVo Service - Activate service on a TiVo box.
  • Box Preferences - Name your TiVo boxes and set their sharing preferences. (The changes take effect the next time your box connects to the TiVo Service.)
  • Change credit card - Change the credit card that your TiVo service is being billed to.
  • View billing history - View the billing history for your account.
  • Change contact info - Update your name, address, and phone number.
  • Change login info - Change your password and e-mail address.
  • Change your payment plan - Change your TiVo service payment plan within 30 days of activation.
  • Select a future payment plan - Select the payment plan your service will roll over to when your current payment plan ends.
  • Link and Unlink a TiVo Stream - You can link or unlink a TiVo Stream on your account at any time.

NOTE: If you have not yet activated your TiVo service, go to Activate a TiVo box.

NOTE: You cannot cancel TiVo service online. To cancel service, contact TiVo Customer Support.

To register for My Account

  1. Go to
  2. Click the Register button to the right of the sign-in area.
  3. Enter the e-mail address you used to activate TiVo service and click Submit. You will be sent a temporary password to this email address.
  4. Copy and paste this temporary password into the My Account login screen; be sure you do not copy a space before or after the password.
  5. Enter a new permanent password in the New Password and Re-enter New Password fields and click Sign In.

  6. NOTE: If you do not receive the temporary password within a few minutes, contact TiVo Customer Support to have your password reset.

To log in to My Account

  1. Go to
  2. Enter the e-mail address you used when you activated TiVo service.
  3. Enter the password you created when you registered for My Account and click Sign In.

NOTE: If you are having problems logging in to My Account, go to Troubleshooting My Account issues.



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