Service Connection Failed Errors

Print this page


If your TiVo DVR experiences service connection failure after it has downloaded data, one of the following messages will display:

  • Service connection failed while expanding (S01, S301, or D01)
  • Service connection failed while preparing (S02, S302, or D02)
  • Service connection failed while loading (S03, S303, or D03)
  • Service connection failed while indexing (S04, S304, or D04)

IMPORTANT: When you receive one of these errors, disconnect the DVR from the phone or network and let it run for 2 to 3 days without making a service call. This will allow the DVR to process its existing data and allow access to new data from the service.

If the error persists, contact TiVo Customer support for assistance.

 

 

Please rate this article to help us improve your web support experience

Rate this article:
neutral

Feedback submitted. Thank you!
Support requests cannot be sent through this form. If you need additional help, please contact TiVo Customer Support.