Service connection failed errors
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If your TiVo DVR experiences service connection failure after it has downloaded data, one of the following messages will display:
- Service connection failed while expanding (S01, S301, or D01)
- Service connection failed while preparing (S02, S302, or D02)
- Service connection failed while loading (S03, S303, or D03)
- Service connection failed while indexing (S04, S304, or D04)
NOTE: The error code displayed is determined by the software version on your TiVo DVR.
When you receive one of these errors, disconnect the DVR from the phone or network and let it run for 2 to 3 days without making a service call. This will allow the DVR to process its existing data and allow access to new data from the service.
If the error persists, contact TiVo Customer support for assistance.