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Update Your Credit Card and Contact Information Online
My Account: Online TiVo Account Management Tools
You can use My Account to: Activate TiVo Service — Activate service on a TiVo box. Box Preferences — Name your TiVo boxes and set their sharing preferences. (The changes take effect the next time...
TiVo Payment Plans and Policies
Transferring a TiVo Device to a New Owner
How to Transfer TiVo Service to a New TiVo DVR
TiVo in Canada: FAQ
Does TiVo offer its products and services in Canada? In previous years, TiVo has offered our customers in Canada a limited selection of our DVR products, such as the Series2 DVR. TiVo will continue...
Can I use the DVR without TiVo Service?
A TiVo Digital Video Recorder (DVR) is intended for use only with a paid subscription to the TiVo service. Without the TiVo service: A TiVo DVR has extremely limited functionality and can only be...
Cancelling TiVo service
Troubleshooting My Account Issues
AGENT INSTRUCTIONS Manage My Account Log In Issues Find the customer in RightNow. Is there more than one record for this customer? No, there is only one record. Continue with Step 2. ...
TiVo Store Orders: Ordering & Shipping
Ordering Can I place multiple orders at once? When will my order arrive? How do I cancel or change my order? Does the TiVo Store close for holidays and weekends? Can I use a credit card with an...