Requirements
You need to meet the following requirements to use the Plex app for TiVo:
Compatible DVRs
The Plex app is compatible with all TiVo BOLT Unified Entertainment Systems, Roamio Series DVRs, Premiere Series DVRs using HD menus, and TiVo Mini.
Software version
To use Plex, your TiVo BOLT Unified Entertainment System, Roamio Series DVR, Premiere Series DVR, or TiVo Mini must be running software version 20.4.7a or higher. To check your software version, see: TiVo Software Version Information
Network connection
Plex requires your TiVo device to have a working broadband Internet connection. In addition, your network must meet the following requirements:
- A minimum download speed of 1 Mbps is required to use Plex.
- Ports 80 and 443 must be open on your network.
- The TiVo DVR and the computer or NAS device must be connecting to the same network.
Plex on 4K/Ultra HD
With 4K/Ultra High-Definition or UHD resolution, you'll immediately notice a viewing experience that’s more vivid and lifelike than ever before. 4K/UHD content is available on Plex. To take advantage of it, the following requirements must be met:
- Recommended internet connection speed of at least 10 megabits per second or higher
- 4K/UHD compatible TV
- HDCP 2.2 compliant cable
- A TiVo BOLT VOX, TiVo BOLT Unified Entertainment System or a connected TiVo Mini VOX.
Note: The HDMI cable and the HDMI port on your TV must be HDCP 2.2 certified to successfully display 4K/UHD content.
App setup on external device
Before you can stream content from your computer or NAS device to your TiVo DVR, you need to complete the setup process for the Plex app on all devices involved in transfers.
A basic version of the Plex app is available for free, while more advanced versions are available at a range of prices. Visit https://www.plex.tv/apps/streaming-devices/tivo to find the version which fits your needs. Make sure to complete all of the setup steps on your computer or NAS device before trying to stream content to your TiVo DVR.
Troubleshooting
Plex doesn't appear in my Music & Photos list:
Premiere Series DVRs only:
Plex requires that you use the high-definition TiVo menu (HDUI). The launch point will not display in the classic standard definition menu (SDUI). To toggle that setting, see: How to Set the Video Output Format on Your DVR
Roamio Series DVRs or Newer DVRs with HDUI:
See: Apps on Tivo: General Troubleshooting
If your connection fails, see General Network Troubleshooting Tips.
If your connection is successful but you still can't see the launch point, Contact TiVo Support.
TiVo DVR/Unified Entertainment System: Where can I find the Plex App?
For devices running the TiVo Experience 4 (Software Version: 21.X.)
| TiVo Device | Navigation Path (from TiVo Home) |
|---|
| TiVo BOLT Series & Roamio Series | APPS |
For devices running the previous User Interface or TiVo Experience 3 (Software Version: 20.X. or earlier)
| TiVo Device | Menu Path (from TiVo Central) |
|---|
TiVo BOLT Series, Roamio Series,
Premiere Series & TiVo Minis | Apps |
Add an App' Feature on TiVo
- Add an App launch point is supported on Premiere and Roamio DVRs (not compatible with TiVo BOLT).
- Feature is not supported on boxes using the TiVo Experience 4 interface
- A developer option that allows customer to add customized HME applications.
- Customer must know the IP Address for the server of the app they want to add.
TiVo Customer Service has a limited scope of support for this feature. TiVo provides support for the launch point and functionality, but does not support specific configurations for HME apps that customers want to add.
If the Plex App is not appearing on the list of Apps, go to: Apps on Tivo: General Troubleshooting
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