For purchases from tivo.com and all newly activated TiVo service subscriptions, TiVo provides a 30-day Money-Back Guarantee. This means that if you return any device (excluding accessories) you purchase from tivo.com within 30 days of the order shipment date, or if you cancel any newly-activated TiVo service subscription within 30 days of the activation date, then you will receive a full refund (other than any shipping costs). However, if (for whatever reason) TiVo does not receive your returned device within 15 days of the date your requested return is processed, then you will incur a charge (to your credit card on file with TiVo) in an amount equal to the difference between (a) the Manufacturer’s Suggested Retail Price (plus tax) for that device and (b) the purchase price you actually paid for that device.
After 30 days from the service activation date, an Early Termination Fee will be charged for monthly plans if service is canceled before the end of the commitment period. If you cancel a prepaid plan, you will not be charged an Early Termination Fee, but you will not receive a refund of any portion of the prepaid service fee.
When a service commitment period is fulfilled, your service plan automatically rolls over to a month-to-month or annual service plan, depending on the type of service plan to which you originally subscribed.
If you have 1 year of TiVo service included (no longer available): The service plan will roll over to an Annual Plan, at our then-published, non-discounted rate. The service fee for the ensuing annual period will be charged (to your credit card on file with TiVo) in a single, up-front, non-refundable payment.
If you have a Monthly Plan: The service plan will roll over to a month-to-month plan, and unless we notify you otherwise, will continue at the same rate you were paying.
If you have an Annual Plan: The service plan will roll over into a new Annual Plan, and unless we notify you otherwise, your credit card (on file with TiVo) automatically will be charged (in a single, up-front, non-refundable sum) at the same rate as the just-concluded Annual Plan.
All-In Plan/Product Lifetime Service: This service plan lasts for the life of the device, and will never roll over to another plan.
If you have completed your service commitment and would like to enter into a new type of service plan, please log in to My Account or Contact TiVo Support.