Troubleshooting
I have a 4K television and I’m using the provided HDMI 2.0 cable. Why can’t I display 4K from my TiVo device?
Not all 4K televisions are alike. Ultra HD video is still an emerging, constantly changing technology, so a 4K television built in 2014 might be limited in displaying 4K content from the TiVo device. Keep the following factors in mind when determining your ability to view 4K content on your TiVo device:
Emerging technology factors
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4K TVs can have their firmware upgraded via the network. Firmware upgrades to a 4K TV might cause functionality to break.
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A 4K TV might not support and display all UHD formats, such as 4096x2160 pixels at 60 frames per second (fps).
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A 4K TV might not support the HDMI 2.0/HDCP 2.2 format that some applications on the TiVo device require.
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HDMI 2.0 and HDCP 2.2 might not be enabled by default on every port on the 4K TV. You will need to check which port/s are compatible.
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Methods for configuring 4K TV ports for HDMI and/or HDCP differ between manufacturers, models, and year of manufacture. This might require you to read available documentation for your product and/or research these methods via the Internet.
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Many older 4K TVs do not support all color depths.
Blank screen/unsupportable video format troubleshooting
If your TiVo device is using a video output format that your TV doesn't support, you might be unable to see the screen in order to fix the problem. If this happens to you, you can reset the video output format with a remote-control shortcut. To return your TiVo device to a basic 480p video format, press the following buttons on your TiVo remote: Thumbs Up, Thumbs Down, 4, 8, 0, Clear
Now you can access to the Video Resolution settings to make sure the correct formats are enabled:
Devices on TiVo Experience 3 (software version: 20.x or earlier)
TiVo Series
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Menu path from TiVo Central
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TiVo BOLT TiVo Mini VOX TiVo Mini LUX
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Settings & Messages > Audio & Video Settings > Video Resolution > Change settings
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Devices on TiVo Experience 4 (software version: 21.x)
TIVo Series | Menu Path from HOME |
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TiVo EDGE TiVo BOLT TiVo Mini VOX TiVo Mini LUX
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MENU > SETTINGS > AUDIO & VIDEO SETTINGS > VIDEO RESOLUTION You can choose manually or select Auto to let the TiVo box choose the best video resolution for your TV.
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See also HDR (High Dynamic Range) and Dolby Atmos on TiVo.