TiVo devices in these areas will be affected in the following ways:
BOLT Series UESs, Roamio Series DVRs, Premiere Series DVRs: Compatible with MPEG4. No change is required.
TiVo HD and TiVo HD XL: DVRs with a TSN prefix of 652 or 658 are now compatible with Comcast's MPEG-4 format.
TiVo Series3 HD: IMMEDIATE ACTION REQUIRED! These DVRs will lose all HD cable channels.
You will need to upgrade to a BOLT Series UES or Roamio Series DVR to continue to receive Comcast HD channels via TiVo. To ease this transition, TiVo has special Roamio upgrade offers for affected customers. Contact TiVo Support to upgrade today.
Series1 and Series2: You will need to replace your existing cable box with an updated cable box from Comcast to continue to receive content. Existing cable boxes are not compatible with MPEG4.
Alternatively, if you want to do away with your cable box entirely, take advantage of this opportunity to upgrade to a BOLT Series UES or Roamio Series DVR. Contact TiVo Support to upgrade today.
TiVo Stream: Compatible with MPEG4. No change is required.
TiVo is working hard to minimize the impact of this transition on our customers. If you live in the affected areas and own a Series3 or earlier TiVo device, Contact TiVo Support for special upgrade offers.