Comcast Transitioning to MPEG4 in Select Markets

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Comcast has begun the transition to the HD Enhanced Program—from HD content in MPEG2 format to MPEG4. This new format delivers crystal-clear HD signal more efficiently than ever before.

Markets with HD Enhanced Programs

These areas have already started the transition and have HD Enhanced Programs readily available:

Arizona

  • Tuscon

California

  • Central
  • Fresno
  • Sacramento
  • San Francisco Bay Area

Florida

  • Jacksonville
  • Miami/Dade County

Georgia

  • Augusta
  • Atlanta

Illinois

  • Champaign
  • Chicago
  • Springfield

Indiana

  • South Bend
Massachusetts
  • Norton
Maryland
  • Rosedale
Michigan
  • Detroit

Oregon

  • Portland
Pennsylvania
  • Certain small towns in Pennsylvania
  • Philadelphia
  • Bucks County

Tennessee

  • Knoxville
  • Nashville

Texas

  • Houston

Utah

  • Salt Lake City
Washington
  • Seattle

This transition means that HD cable channels in these regions will not be viewable on older equipment that is incompatible with the new format.

NOTE: This only applies to Comcast HD programming. If you do not have a Comcast HD package, you will not be affected by this transition.

Feature

TiVo devices in these areas will be affected in the following ways:

BOLT Series UESs, Roamio Series DVRs, Premiere Series DVRs: Compatible with MPEG4. No change is required.

TiVo HD and TiVo HD XL: DVRs with a TSN prefix of 652 or 658 are now compatible with Comcast's MPEG-4 format.

TiVo Series3 HD: IMMEDIATE ACTION REQUIRED! These DVRs will lose all HD cable channels.

You will need to upgrade to a BOLT Series UES or Roamio Series DVR to continue to receive Comcast HD channels via TiVo. To ease this transition, TiVo has special Roamio upgrade offers for affected customers. Contact TiVo Support to upgrade today.

Series1 and Series2: You will need to replace your existing cable box with an updated cable box from Comcast to continue to receive content. Existing cable boxes are not compatible with MPEG4.

Alternatively, if you want to do away with your cable box entirely, take advantage of this opportunity to upgrade to a BOLT Series UES or Roamio Series DVR. Contact TiVo Support to upgrade today.

TiVo Stream: Compatible with MPEG4. No change is required.

TiVo is working hard to minimize the impact of this transition on our customers. If you live in the affected areas and own a Series3 or earlier TiVo device, Contact TiVo Support for special upgrade offers.

URL NameComcast-Transitioning-to-MPEG4-in-Select-Markets
CountryUSA
TitleComcast Transitioning to MPEG4 in Select Markets
Article Number000003137