How to Test the TiVo Service Connection

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All TiVo Unified Entertainment Systems and DVRs

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How to Test the TiVo Service Connection
 

To test your network connection:


     Devices on TiVo Experience 4 Software Version: 21.X
 
TiVo DeviceNavigation path from HOME
TiVo BOLT Series, TiVo Roamio Series, & TiVo Minis      MENU > SETTINGS > NETWORK SETTINGS > NETWORK TROUBLESHOOTING > Internet Connection
  
User-added image

Image 1: Testing Internet Connection Software Version: 21.X


     Devices on TiVo Experience 3 Software Version: 20.X or earlier
 
TiVo DeviceMenu path from TiVo Central
TiVo BOLT Series & TiVo Roamio Series Settings & Messages > Network Settings > View network diagnostics > Test Internet connection
TiVo Premiere Series (SD & HD), Series 3 & earlierSettings & Messages > Settings > Network > View network diagnostics > Test Internet connection
 
If the network connection fails, see General Network Troubleshooting Tips.

To test your phone connection:

If you are using a phone connection, please note that TiVo no longer supports Dial-up/ Phone connections as of September 30, 2018