Managing Opt-in/Opt-out settings (PTCMs, Emails, and Privacy)
Mobile apps: If you do not want us to collect location data from a TiVo mobile app, you can disable location services on your mobile device.
Pre-TiVo Central Messages (PTCMs)
Pre-TiVo Central Messages appear before the TiVo Central screen when you press the TiVo button on your remote control. The TiVo service sends only service-related messages to TiVo DVRs. These messages alert you to account-related issues (such as a past-due account or end of free service), lineup change notifications, and other important messages. You cannot opt out of PTCMs.
Whether you are a TiVo subscriber or not, you can choose to receive TiVo emails. TiVo currently sends three types of emails:
TiVo Newsletter: The newsletter gives you the latest tips, product updates, entertainment news, special offers, and more! TiVo publishes the newsletter once a month, usually toward the end of the month.
Special offers: Occasionally you will receive information on special pricing offers and other great deals from TiVo.
TiVo Surveys: TiVo randomly invites customer to help us continually improve the TiVo experience.
To subscribe or unsubscribe to any of these emails, visit www.tivo.com/email. If you are a TiVo subscriber and you have signed up for My Account at www.tivo.com/manage, enter the same email address you use to log in to My Account.
Please be aware that if you opt out of TiVo emails you will still receive emails from TiVo for essential communications such as notification of a past-due account or of a service contract that is about to end.
TiVo Text Messages
We sometimes inform customers of sales and promotions by sending text messages.
To begin receiving SMS messages from TiVo, text the word TiVo to 42054. When we receive your request, you will receive a confirmation message.
Note: Normal message and data rates from your carrier apply.
If you do not want to receive these messages, reply to any TiVo text message with the word STOP. When we receive that message, we will automatically opt you out and you will receive no further messages.
It is not possible to opt out of Video Previews (video items in Showcases). These recordings use reserved space and do not affect the amount of available recording space on your DVR.
TiVo Gold Star Promotions
TiVo Gold Star Promotions appear at the bottom of the screen in TiVo Central, or throughout the TiVo menus with a yellow star or clapboard. You cannot opt out of TiVo Promotions.