My Account: Online TiVo Account Management Tools

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You can use My Account to:

  • Activate TiVo Service - Activate service on a TiVo box.
  • Box Preferences - Name your TiVo boxes and set their sharing preferences. (The changes take effect the next time your box connects to the TiVo Service.)
  • Change credit card - Change the credit card that your TiVo service is being billed to.
  • View billing history - View the billing history for your account.
  • Change contact info - Update your name, address, and phone number.
  • Change login info - Change your password and e-mail address.
  • Change your payment plan - Change your TiVo service payment plan within 30 days of activation.
  • Select a future payment plan - Select the payment plan your service will roll over to when your current payment plan ends.
  • Link and Unlink a TiVo Stream - You can link or unlink a TiVo Stream on your account at any time.
  • Cancel service - You can cancel a service or payment plan on your TiVo device. To do this, see My Account: Troubleshooting.
NOTE: If you have not yet activated your TiVo service, go to How to Activate Service On a TiVo DVR (ACTIVATION PROCESS)



To register for My Account

1. Go to

2. Click the here to create an account.

3. Enter your 15-digit TiVo Service Number and your 10-digit Media Access Key.

4. Or, you can enter the e-mail address you used to activate TiVo service. Click Login. If you forgot your password, click Forgot your Password? you will be sent a temporary password to this email address.

5. Copy and paste this temporary password into the My Account login screen; be sure you do not copy a space before or after the password.

6. Enter a new permanent password in the New Password and Re-enter New Password fields and click Sign In.


NOTE: If you do not receive the temporary password within a few minutes, Contact TiVo Support to have your password reset.

To log in to My Account

1. Go to
2. Enter the e-mail address you used when you activated TiVo service.
3. Enter the password you created when you registered for My Account and click Log In.

Note: If you are having problems logging in to My Account, go to My Account: Troubleshooting.
URL NameMy-Account-Online-TiVo-Account-Management-Tools
TitleMy Account: Online TiVo Account Management Tools
Article Number000003127