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Feature

 
TitleSkipMode
Article Record TypeFeatures Use
Article Number000004623
Agent Instructions
 
SkipMode
 
Required Group

SkipMode requires the following group:
  • AP_clippy
  1. If the group is missing, escalate the case to AES queue.
  2. Do not forget to set the Case Status to Escalated.
  3. Set the customer's expectation that it will take 3-5 business days for the group to be added. Customer will be notified through email (email on file) once the request has been processed.
 
Compatible devices: 

Skipmode: SkipMode is available on TiVo BOLT Series, TiVo Roamio Series, TiVo Premiere DVRs and TiVo Mini Series (TiVo Experience 3 software version 20.x and TiVo Experience 4 software version 21.x).

Automatic SkipMode: Automatic SkipMode is available on TiVo BOLT Series, TiVo Roamio Series, and TiVo Mini Series that has TiVo Experience 4 (software version 21.x). 

Note: The SkipMode settings and AutoSkip (SkipMode) opt-in overlay will not appear on a TiVo Mini as it takes its settings from the host DVR.

 
 “While we are always working to improve the service, we do not guarantee that SkipMode will be available for all shows. If a customer has any issues while using SkipMode, fill out this short survey. We're working hard to perfect SkipMode so you can enjoy the content you want to watch!" 
 

 
Scripting for Customer Questions
 


SkipMode: Talking Points


TiVo receives funding from television advertisers. Therefore, it is very important that we DO NOT talk negatively about TV advertisements.
SkipMode does not do away with commercials. Rather it gives users the freedom to see the things they want to see, and to skip the things they don't want to see.
Refer to these talking points if you don't know what you should and shouldn't say:
 
Good to say:
 
  • "Skip the stuff you don’t want to see"
  • “Watch what you want and skip the rest"
  • “Don’t watch what you don’t want to watch”
  • “Make the most of your TV time. Dash through an hour show in 42 minutes.”
  • “Get right to the good stuff. Dash/Skip back to the show with TiVo’s new SkipMode technology."
  • "The fast forward button just got an upgrade. Introducing SkipMode. The most accurate way to fast forward and resume watching your show."
  • "We’ve taken the guesswork out of skipping commercials. Introducing SkipMode."
  • “Skip an entire commercial break at the press of a button”
  • “Precision commercial skipping”
 

 
Bad to say:
 
Don't use these terms when talking about SkipMode:
  • Automatic
  • Commercial free
  • Without interruption
  • Annoying interruptions
 
Here's a very bad example. Don't say things like this to our customers!
“Sit back, relax, and enjoy your recorded shows commercial free—no more annoying interruptions. Let TiVo’s new SkipMode technology bypass them for you automatically."
Remember—Nothing is commercial free. The commercials are in the program. We just allow the user to skip past them more easily.
 
 
 

 

Categories & dispositions

 
Customer complains when an ad or portion of an ad showed up after using SkipMode
  •  TSR > Software > Troubleshooting > SkipMode > Ad showed up when using SkipMode
Customer complains when a portion of the show was cut off after using SkipMode
  • TSR > Software > Troubleshooting > SkipMode > Show was cut off when using SkipMode
Customer complains that not all commercial breaks in a program can be skipped
  • TSR > Software > Troubleshooting > SkipMode unavailable for portions of show
Customer complains when SkipMode was not available for a program 
  •  TSR > Software > Troubleshooting > SkipMode > SkipMode unavailable for show
Customer has ‘How to use it’ and ‘Compatibility’ questions. Non-technical, just ‘How To’ inquiries 
  • TSR > Software > Questions > SkipMode
 
 

 
SkipMode field definitions
 
Field nameExampleDefinition
 Show titleThe Walking DeadName of the show
Season #6Season for this episode's airing
Episode #5Episode number for this airing
Network/channel nameAMC
Network the episode was aired on
Show air date & time11/8/2015 9:00PMDate and time the episode was broadcast

Recording time of error
37 minutesWhen in the episode the issue had occurred
DVR ZIP code80525ZIP Code for the DVR that recorded the episode; might be different than the account
Additional commentsA portion of the show was skipped over after skipping commercialsAny commentary to add about the issue
 
User-added image

 
L2 Instructions
Compatibility


SkipMode 


Compatible devices: 

Skipmode: SkipMode is available on TiVo BOLT Series, TiVo Roamio Series, TiVo Premiere DVRs and TiVo Mini Series (TiVo Experience 3 software version 20.x and TiVo Experience 4 software version 21.x).

Automatic SkipMode: Automatic SkipMode is available on TiVo BOLT Series, TiVo Roamio Series, and TiVo Mini Series that has TiVo Experience 4 (software version 21.x). 

Note: The SkipMode settings and AutoSkip (SkipMode) opt-in overlay will not appear on a TiVo Mini as it takes its settings from the host DVR.


You have the ability to skip entire commercial sections with a single press of a Shortcut button. 

 


Note: “While we are always working to improve the service, we do not guarantee that SkipMode will be available for all shows. If you experience issues while using SkipMode, fill out this short survey. We're working hard to perfect SkipMode so you can enjoy the content you want to watch!"


Which channels and programs have SkipMode?

The SkipMode channels page at tivo.com has the latest information on which networks have SkipMode available on their shows. 

The SkipMode feature is available on the top 20 most-watched networks and more channels will be added in the future. The shows that will be SkipMode-enabled are those that appear during the most common recording hours: seven days a week, between the hours of 4:00 pm and midnight (12:30 am for late night talk shows airing on ABC, NBC, and CBS). Recorded shows with the SkipMode feature appear in your MyShows lists with a Green SKIP icon.

 
  • Press A for Options
  • Press B for List sorted by name
  • Press C for Recordings
  • Press D to Skip and Resume Show

 

User-added image
(SkipMode on TiVo Experience 4 Software Version 21.X.)


SkipMode with your TiVo VOX Remote:

Your voice can now enable TiVo’s SkipMode feature. Only with TiVo can you tell your remote to “Skip It” and you can skip entire commercial breaks. No more waiting for your recorded show to resume or fumbling to fast forward through the commercial breaks. SkipMode works with the top 20 live TV channels, including ABC, CBS, NBC, Fox and more. The next time you want to skip the commercials, grab your VOX remote, press the blue button and just say so. 


 

User-added image
(TiVo VOX Voice Button)
 


Automatic SkipMode 

Note:  Automatic SkipMode is available on TiVo BOLT Series, TiVo Roamio Series, and TiVo Mini Series that has TiVo Experience 4 (software version 21.x). 

The SkipMode settings and AutoSkip (SkipMode) opt-in overlay will not appear on a TiVo Mini as it takes its settings from the host DVR.



Prior to software version 21.9.1.V9, a user needed to press the SKIP or D button to skip commercials on SkipMode enabled shows. With Automatic SkipMode, commercials on SkipMode enabled shows will be skipped without having to press the SKIP or D button on the remote.

To change the settings, from HOME go to: 


MENU > SETTINGS > USER PREFERENCES > SKIPMODE

User-added image

USER PREFERENCES screen

 User-added image

 SKIPMODE screen

SkipMode is available only on certain recorded shows and is only available after a show has aired. SkipMode-enabled shows are those that appear during the most common recording hours: seven days a week, between the hours of 4:00 pm and midnight (12:30 am for late night talk shows airing on ABC, NBC and CBS) and is available on the top 20 most watched networks with more channels being added in the future. SkipMode is not available for local news and sports. 

  • Notification on the feature will be through a PTCM and when SkipMode is used for the first time after the software release.

     User-added image

  • For SkipMode eligible content, users will see that Skip is in progress with a "Skip in progress" message on the top left. 

    User-added image

            Automatic SkipMOde with the SKIP in progress notification on the top left 
 

  • Automatic SkipMode will not be available on mobile devices. 

Note: If the Automatically trigger SkipMode IFTTT app is enabled, disable it prior to enabling Automatic SkipMode on the TiVo device. 

Feature


SkipMode: Use

With SkipMode, your TiVo devices know the difference between show content and commercials. You can use the Channel Up button (or the Green D) to skip to the next show section, or the Channel Down button to return to the previous section.

 

User-added image
You can tell which programs are SkipMode compatible by looking for the SkipMode icon
 

How it works

A dedicated team of TV-enthusiasts watches popular shows as they air and note where programming resumes after commercial breaks. This information is applied to the programs by the TiVo service as soon as it is available.

The actual program itself Series and the commercials remain in the recorded programming, where you can rewind and watch them at your convenience.

Things to know

  • For popular shows, our team usually has SkipMode information updated for a show within 1 hour of the show ending.
  • SkipMode only applies to recorded programs, and only to recorded programs which have been marked for commercials by our team. SkipMode can't fast-forward live television.
  • SkipMode requires you to use the remote to skip sections. The TiVo device itself does not automatically skip through the commercial breaks.
  • When you use SkipMode, the commercial breaks are being skipped. The commercial breaks have not been removed from the program. 

Submit feedback for SkipMode

If you have any issues while using SkipMode, fill out this short survey. We're working hard to perfect SkipMode so you can watch only the content you want to watch!

URL NameSkipMode