How to Transfer a TiVo Device to a New Owner

We are sorry that you're giving your TiVo device a new home, but we understand that situations arise when it's better to place your TiVo device with a new owner.

We recommend you and the new owner Contact TiVo Support at the same time. If this is not possible, please contact us before the new owner so we can prepare the transfer for the new owner. We will need the new owner's full name and email address.
 

IMPORTANT: Do not ship or give your TiVo device away until you have unlinked all your accounts, such as Netflix. Once you have completed this step, you will want to Clear & Delete Everything on your TiVo device to clear any other remaining personal information.

Welcome to the TiVo family!

Once the previous owner has contacted us to let us know the device will be transferring ownership, Contact TiVo Support and we will be ready to set up your account so you can start enjoying your TiVo device!

It is important to move the TiVo device onto your own account and be assigned a Media Access Key (MAK). This will allow you to access TiVo Online, use Whole Home features, and use our free iOS and Android apps with a compatible TiVo device.

You must cancel service on your device before the new owner can activate their own service.

You are obligated to comply with all terms of your service agreement, and if you want to cancel service before the end of your commitment period, you may be subject to an early termination fee. Contact  us to let us know the device will be transferring ownership.

Please se  TiVo Service Plans and Policies: Essentials for specific plan details.
 

IMPORTANT: Do not ship or give your device away until you have unlinked all your accounts (e.g., Netflix, Pandora). Once you have completed this step, you will want to Clear & Delete Everything on your TiVo device to clear any other remaining personal information.

If the previous owner has cancelled their service and authorized transfer of ownership of the TiVo device, you can visit www.tivo.com/activate to begin a new service agreement and start enjoying your TiVo device.

Once the previous owner has contacted us to let us know the device will be transferring ownership, Contact TiVo Support and we will be ready to set up your account so you can start enjoying your TiVo device!

It is important to move the TiVo device onto your own account so you have access to your online account and be assigned a Media Access Key (MAK). This will allow you to access TiVo Online, use Whole Home features, and use our free iOS and Android apps with your compatible TiVo device.

If the device was added to your account but never activated, we recommend that you and the current owner Contact TiVo Support at the same time. If this is not possible, please call in advance of the new owner and provide us with the new owner's full name and email address.

Welcome to the TiVo family!

If the device was added to an account but never activated, contact us to set up your account so you can start enjoying your TiVo device!

NOTE: If you attempt to activate your device and receive a message that the device has been activated, Contact TiVo Support.

If your TiVo device has never been activated or added to your account, there is nothing you will need to do upon transferring ownership of your device.

Welcome to the TiVo family! You can go to tivo.com/activate to activate service on your TiVo device and to begin enjoying the one device that meets all your entertainment needs!