You need a CableCARD to view encrypted digital channels, high-definition TV, and premium cable programming on your TiVo device. Your cable company provides the CableCARD and sends the necessary signals to make it work.
IMPORTANT: The TiVo Roamio OTA and TiVo BOLT OTA is not compatible with cable service or CableCARDs.
I. Verify that all cables are connected correctly by following the instructions atInstallation Instructions: Essentials. II. To ensure that your CableCARD installation runs smoothly, TiVo recommends that you complete Guided Setup on your TiVo DVR before the CableCARD is installed. If you are in Guided Setup and have arrived at the CableCARD installation portion, choose I'll get a card later and complete Guided Setup. That way, you have more flexibility in moving around the menus and checking Live TV for a signal. II. If you have completed Guided Setup, plug the CableCARD into the DVR.
2. Go to the CableCARD Menu
When you plug in your CableCARD, the CableCARD Decoder screen should appear. From this screen, choose CableCARD options (for installers) > CableCARD Menu.
If the CableCARD Decoder screen does not appear (or you have already installed a CableCARD previously), you can either unplug the CableCARD and plug it back in, or you can access theMMI screen:
Note: 7-day card provisioning - Your CableCARD may not work if it has been 7 or more days since it was given to you by the cable company.
Devices on TiVo Experience 4 Software Version: 21.X.
Menu Path from TiVo Home
TiVo BOLT Series & TiVo Roamio Series
MENU > SETTINGS > REMOTE, CABLECARD, & DEVICES > CABLECARD DECODER > CABLECARD OPTIONS (FOR INSTALLERS) > CABLECARD MENU
Devices on TiVo Experience 3 Software Version: 20.X. or earlier
The options shown on the CableCARD Menu are specific to the brand of CableCARD you have. In the following table, find the option that you see on your TiVo screen and click on the corresponding CableCARD brand to continue.
If you see this option in the CableCARD Menu...
You have this brand of CableCARD (click for instructions)
When you reach a cable-company agent, tell them that you want to activate and pair your CableCARD with your TiVo device. They will ask for the numbers you have written down, then will send the pairing signal. Your channels should start coming in within a few minutes.
Test for a TV signal by going to a lower-numbered channel in live TV (lower channels are the first to come in after the cable provider sends the activation and pairing signal). Allow more time for higher-numbered channels to appear—if you have a picture on the lower channels, the pairing was likely successful.
If you experience problems with the CableCARD pairing process, contact TiVo Supportfor assistance. We will make a three-way call with you and your cable provider to resolve the issue.