Your modem and router should be plugged in with all the indicator lights on.
After verifying your modem and router have power, go to Step 2.
Note: Wireless connections based on 3G, 4G, 4G LTE, newer or similar technologies are not supported for connecting a TiVo DVR to the internet.
2. Check all your cables
Verify that your Ethernet cable is securely plugged in between your modem and router.
Ensure that all connections are securely plugged into the DVR, wireless adapter, and any additional equipment used to connect your DVR to the Internet.
After verifying all your connections are secure, go to Step 3.
3. Power cycle your modem and router
Unplug your modem and router then wait 10 seconds and plug them back in. A full restart can take 30-60 seconds.
After your modem and router have restarted, go to Step 4
4. Test your Internet connection using another device
Using your home computer or any other device used to connect to the Internet, try to access a webpage or connect to an online service using your home network.
If you cannot get on the internet with any device in your home, there may be an issue with your Internet service. Please call your Internet Service Provider (ISP) for assistance.
If you can get online with your home computer or another device, go to Step 5.
If you are able to connect, but your TiVo has streaming performance problems, it might be that you need a faster internet connection. Test your connection at testmy.net. For best streaming quality, your network should be providing a sustained upload speed of 10 Mbps or greater than 25 Mbps if you are streaming 4K.
5. Check your wireless adapter signal strength
Wireless G & N
How to Check Signal Strength
TiVo Premiere Series
From TiVo Central >Settings & Messages > Settings > Network > View Network Status
Series 3 & earlier
From TiVo Central >Messages & Settings > Settings > Network > View Network Status
For TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series on TiVo Experience 4 Software Version 21.X.
From TiVo HOME > MENU > SETTINGS > NETWORK SETTINGS > NETWORK TROUBLESHOOTING > STATUS > WIRELESS NETWORK (Signal Strength)
For TiVo BOLT Series, TiVo Roamio Serieson TiVo Experience 3 Software Version: 20.X. or earlier
From TiVo Central > Settings & Messages > Network Settings > Network Troubleshooting > Network Status > Wireless Network (Signal Strength)
Recommended Signal Strengths
80% or higher
Note: For TiVo Wireless N, you can verify it by checking the adapter itself. Check that it has at least one bar on the signal strength indicator
80% or higher
What to do if signal strength is inadequate?
The closer your TiVo device is to the router, the better the wireless signal strength. Walls, floors, and other obstacles degrade the signal, as do electrical appliances and other sources of interference.
If your wireless signal needs a boost, consider purchasing a WiFi range extender. Range extenders (also called wireless repeaters) simply take the signal from your wireless router and rebroadcast it, extending the usable range. You can find range extenders at any big box electronics retailer.
If several routers are using the same wireless channel (e.g., in densely populated areas), you can manually change the channel your router uses. See your router instructions for help.
Want to know more? There are lots of online resources that can help you with wireless home networking.
If improving your wireless signal strength did not resolve your issue, go to Step 7.
6. You may need to reconfigure the network settings on your TiVo box. Have you done one of the following things recently?
You have updated your wireless network name, password or IP address.
You installed a new modem or router.
To configure your wireless or wired network settings, see How to configure network settings on your DVR
After configuring the network settings on your TiVo box, go to Step 7.
7. Restart your TiVo box
Restarting your TiVo box can correct many issues. (For Series 2-Series can take up to 12 minutes and Series 5-Series takes 2-3 minutes).Unplug the power cord for 20 seconds, then plug it back in.
After restarting your TiVo box, go to Step 8.
8. After completing the above steps, test the internet connection on your TiVo box.
Devices on TiVo Experience 3 software version 20.X or earlier
TiVo BOLT Series, TiVo Roamio Series & TiVo Mini
TiVo Central > Settings & Messages > Network Settings > Network Troubleshooting > Internet Connection
TiVo Premiere Series
TiVo Central > Settings & Messages > Settings > Network > View network diagnostics > Test Internet connection
Series 3 & earlier devices
TiVo Central > Messages & Settings > Settings > Network > View network diagnostics > Test Internet connection
Devices on TiVo Experience 4 software version 21.X
TiVo EDGE Series, TiVo BOLT Series, TiVo Roamio Series & TiVo Mini
HOME > MENU > SETTINGS > NETWORK SETTINGS > NETWORK TROUBLESHOOTING > INTERNET CONNECTION PRESS SELECT > (Testing Internet Connection) > PRESS OK
If the TiVo box displays an error message, see Network error messages
If the TiVo box does not connect to your network after restarting, go to Step 9.
9. Test your TiVo device in another location
Once you have determined that your network is functional if the TiVo device is still unable to connect, try it in another room. A room with another TiVo device is a good choice for this step.
After hooking up your TiVo device in the new location, navigate to the Test Internet Connection screen and follow the process in Step 8 to test your internet connection.
If the TiVo box displays an error message, see Network error messages.
Find common fixes for issues related to connecting a TiVo box to your home network, see Networking: Essentials