How to Force a Connection to the TiVo Service

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Compatibility

How to Force a Connection to the TiVo Service

If you are experiencing any of the symptoms below:

 

  • Program Guide Data or Missing Program Guide Data
  • TiVo Mini unable to connect to the host DVR
  • Recordings/OnePass unable to record shows
  • Missing apps or erratic behavior (e.g. Netflix, Prime Video, Hulu, etc.)

 
Attempt to manually connect to the TiVo service to get the most updated information for your TiVo device.
 
If the issue persists after manually connecting to the TiVo service, attempt two manual connections to the TiVo service followed by a restart. See also, 
How to Restart or Powercycle a TiVo Device
 

Feature


To manually initiate a connection to the TiVo Service:

Devices on TiVo Experience 3 (software version: 20.x. or earlier):
 

TiVo SeriesMenu path from TiVo Central
TiVo BOLT 
TiVo Roamio 
TiVo Mini 
Settings & Messages > Network Settings > TiVo Service Connection
TiVo Premiere 
Settings & Messages > Settings > Network > Connect to the TiVo Service Now
Series 3
& earlier
Settings & Messages > Settings > Network and Phone > Connect to the TiVo Service Now
 


Devices on TiVo Experience 4 (software version: 21.x.):

 
TiVo SeriesMenu path from HOME
TiVo EDGE 
TiVo BOLT 
TiVo Roamio 
TiVo Mini 
MENU > SETTINGS > NETWORK SETTINGS > TiVo Service Connection
  
 
User-added image

NETWORK SETTINGS screen with TiVo Service Connection selected on TiVo Experience 4 

 
 
User-added image
Connection Progress screen on TiVo Experience 4  
  
Note: After any successful connection (whether manual or automatic), the TiVo device will automatically attempt another connection within the next 24 hours.

 
 
URL NameHow-to-Force-a-Connection-to-the-TiVo-Service
CountryUSA & Canada
TitleHow to Force a Connection to the TiVo Service
Article Number000003459